Would thoroughly recommend the Better Bed Company. I spoke to Lee on a Sunday about the availability of a bed. Lee promised to call me the following day, he did. I took delivery of it on the Wednesday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted a quilt cover that featured on a duvet set packaging but it wasn’t included. However, on contacting Lee at customer services he immediately set up a link and gave me a choice of sizes which I... See more
Company replied
Second mattress bought from The Better Bed Company, this time for my elderly aunt. As before excellent communication all the way through, asked for later delivery if possible, so I could be there to... See more
Company replied
Fantastic pre purchase comms re delivery option onwards to the IOM. Super quick dispatch, updates re delivery all the way from the manufacturer. Cannot fault the service. Highly recommended based on m... See more
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Company details
Written by the company
The Better Bed Company has a large range of Beds, Bed Frames, and Mattresses for sale. We offer next day delivery and the best beds and mattress brands. We have information and advice on Beds Mattresses and Life Style for healthy sleep read our Blogs today. If you're looking for ottoman beds, bunk beds, or mattresses we have the solution. With over 40 years of experience in the Bed Industry, you can count on our brand. Our kids beds range is fantastic for your children. We bring high sleepers, cabin beds, and trundle beds with storage to de-clutter the kids bedrooms. Find wooden beds, fabric bed frames, and metal bed frames on the site to offer style to the room. Our adult bed frames also come with storage like drawers and ottoman solutions, this is great as they save space in the bedroom. Choose from a variety of brands like Julian Bowen, Bedmaster, and GFW beds with trust for peace of mind. Check out our social media pages for giveaways and help advice when buying beds and mattresses, to provide trust with the sale. We hope to see you soon at Better Bed Company.
Contact info
1 The Old School House, WA6 6PH, Frodsham, United Kingdom
- 08000 987 949
- customercare@betterbedcompany.uk
- betterbedcompany.co.uk
4.3
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Delivered within a couple of days of ordering and good quality bed.
May 6, 2025
Reply from Better Bed Company
Hi Les, Thanks for your pleasant review on your new bed frame, we are also glad you found the service excellent and everything went smooth on the delivery process.
We hope to see you soon at Better Bed Company.
Absolutely brilliant service
Absolutely brilliant service
Would not hesitate to purchase from here again.
Will also pass on recommendation to Friends & Family
May 8, 2025
Reply from Better Bed Company
Hi Gillian, thanks for the kind feed back, we are happy you’re pleased with our service. We also hope to see you soon.
Thanks Better Bed Company
Excellent service
Excellent service, the mattress is really good quality would definitely recommend them
April 30, 2025
Reply from Better Bed Company
Hi Gail, we’re really happy you like your new mattress and that the service we provided was good.
If you need any new beds and mattresses in the future, don’t hesitate to contact us.
We hope to see you soon at Better Bed Company.
Thanks again.
we needed to purchase replacement bed…
we needed to purchase replacement bed slats for a small double ottman lift bed.
The bed was only 15 months old but we managed to accidentally break 2 slats.
Lee sourced a pack of slats from the bed supplier and arranged for them to be sent to us.
From the initial email asking if he could assist it took 5 days for him to source, send and for us to receive the slats.
great service - many thanks
Debbie Smith
April 29, 2025
Unprompted review
Reply from Better Bed Company
Hi Debbie, Thanks for your kind words, we are happy we could help with the new bed slats, if you need anything in the future don’t hesitate to ask!
Thanks again, and see you again soon, at Better Bed Company.
Good price and great service
Shopped around and found this retailer to be the best priced and included next day delivery as a bonus too. Really friendly service getting the day of delivery booked in, and delivery crew offered to take the packages to any room in the house as part of the service too. Bed was well packaged and good instructions to put it together. Really good experience - thanks!
April 23, 2025
Unprompted review
Reply from Better Bed Company
Hi Prokofiev, Thanks for your kind review, we’re happy we could help on your new bed.
Our delivery team pride their selves on the best service and we’re glad they came through for you!
We hope to see you soon.
Thanks again, Better Bed Company
Hassle Free Start to Finish
Lee at Better Bed Co was great from start to finish advised us another product as one we wanted was out of stock and his recommendation we feel was better. Promised delivery in 5 to 7 days and he didn't disappoint. Oh and they also price matched.
Superb quality product British made.
April 23, 2025
Unprompted review
Reply from Better Bed Company
Hi Mark, Thanks for your pleasant review. We're happy we could help with the price match and the new product.
We hope to see you soon,
Thanks again Better Bed Company
Excellent
The original bed I ordered was out of stock. Lee rang me with an alternative which was absolutely fine. The bed is so sturdy, easy to put together and of excellent quality. The instructions were very easy to follow whilst assembling it too.
A time slot was given for delivery and a phone call was received 20 mins before arrival. I cannot fault them at all!
April 15, 2025
Unprompted review
Reply from Better Bed Company
Hi Stephanie, Thanks for your nice feedback.
We are happy we could be of service on your new bed frame, and the delivery went well.
If you need any other beds and mattresses in the future, come back.
We hope to see you soon.
Thanks Again, Better Bed Company
We ordered the delivery of a bed…
We ordered the delivery of a bed mattress from Lee. We received a text to say that the delivery would be the next day. The delivery occurred on time in the morning. Lee was very helpful as was the courier. We received a text from Lee to check the delivery and the quality of the mattress which appears quite satisfactory. We are pleased both with the product and the contact by the company.
April 15, 2025
Unprompted review
Reply from Better Bed Company
Hi Norman, we’re happy you liked the service, also that the next day bed and mattress are good for you, we hope to see you soon.
Thanks Better Bed Company
Excellent Service
Second mattress purchased from this company - nice quality, good value for money. Excellent service - I like the personal touch of phoning to confirm next day delivery. Very happy, wouldn’t hesitate to recommend.
April 16, 2025
Unprompted review
Reply from Better Bed Company
Hi Martine, Thanks for your kind words,
We are glad you liked the service and the next day delivery mattresses. We hope to see you soon,
Thanks Better Bed Company
A very good experience
On ordering the first bed we wanted and it going through as a sale we were phoned the next day by Lee who explained that it was actually out of stock. He then suggested a different model which was as nice and cheaper and would be delivered the next day. Amazing correspondence and very helpful. Would definitely use again and highly recommend
April 3, 2025
Reply from Better Bed Company
Hi Caroline, thank you for your pleasant review on your next day delivery bed frame.
We are glad we could help you on this and hope to see you soon, if you need anything in the mean time please don’t hesitate to get in touch.
Thanks Better Bed Company
Smooth process and excellent customer…
Smooth process and excellent customer care. I placed an order for a Julian Bowen trundle bed for my kids. Reasonably priced, I got their price match promise honoured after I found a (slightly) cheaper deal on another website. The product was delivered on time after 5 working days on a day of choice. Everything went well and I recommend them.
March 13, 2025
Unprompted review
Reply from Better Bed Company
Hi David, thanks for your kind words on the kids bed frame. We are happy we could do the price promise and the delivery was fast for you.
If you need anything else in the future, let us know.
Hope to see you soon at Better Bed Company.
Thanks again.
Happy customer
I bought a mattress and bed frame online. Lee called me straight away to confirm when I would like the mattress delivered. It came the next day and the delivery guys took it all the way upstairs to the loft for me. The bed was delivered a few days later. For both deliveries I was given multiple updates on the ETA and was called 30 mins before to let me know they were close. I couldn’t have asked for better customer service!
The mattress and bed frame were just as they appeared on the Better Bed Company website. Very happy with my purchase.
March 13, 2025
Reply from Better Bed Company
Hi EG, we are happy we could be of service to you on your bed frame and mattress. Also glad the delivery team could help you with the loft bedroom etc..
We hope to see you soon, at the Better Bed Company
Everything was 10/10
Communication was 10/10, the bed is 10/10. Lee was very helpful and accommodated for a suitable delivery day when I would be in, and the delivery guys were very helpful with their regular updates.
March 20, 2025
Unprompted review
Reply from Better Bed Company
Hi JC, we are happy your new bed is really good for you. We are also pleased you liked the delivery service and everything went well for you,
We hope to see you soon, at Better Bed Company.
Delivered on time and efficiently
Delivered on time and efficiently. Easy to assemble and son loves it.
March 14, 2025
Reply from Better Bed Company
Hi Eldin, we are glad your son likes the King Size 4 Drawer storage Bed Frame you purchased and that you were impressed with the delivery service.
We hope to see you soon at Better Bed Company.
We bought a Rowley Flintshire slatted…
We bought a Rowley Flintshire slatted headboard double bed last autumn. I wanted the exact dimensions and how much weight the bed would carry and Lee was so so helpful. So I decided to buy the bed from Betterbeds and it was good value and an easy purchase. Brilliant.
November 10, 2024
Unprompted review
Reply from Better Bed Company
Hi Caroline, thanks for your kind review, were happy you liked your wooden bed frame and that we provided you with a good service.
We hope to see you soon!
Thanks Better Bed Company
Reply from Better Bed Company
Hi John, Thanks for your kind words. Were happy you like your new small double side opening ottoman bed frame.
We hope to see you soon.
Thanks again Better Bed Company
Reply from Better Bed Company
Hi Rachel, thanks for your positive review, we are pleased you like your double white wooden bed frame. We hope to see you soon, if you need anything in the mean time let us know,
Thanks again Better Bed Company
Really great customer service and the…
Really great customer service and the bed frame arrived super quickly.
February 17, 2025
Unprompted review
Reply from Better Bed Company
Hi EJM, Thanks for you kind words, we hope you like your new bed frame. We are also are happy the service was super.
Hopefully we will see you soon, at Better Bed Company.
Thanks Again Better Bed Company
Follow up phone call was helpful
Follow up phone call was helpful. Website clear and straightforward.
March 9, 2025
Reply from Better Bed Company
Hi Garth, were happy you liked the website and the service you received.
We hope you like your King Size Mattress and King Size Wooden Bed Frame.
If you need anything in the future please contact us,
Thanks Better Bed Company
Really great customer service
Really great customer service - so helpful. Arrived on time. Ordered the Dawson Bed Frame and it’s perfect and great quality !
March 6, 2025
Unprompted review
Reply from Better Bed Company
Hi Sarah, thanks for the feed back,
We are happy you like your new bed frame and the service was good.
We hope to see you soon!
Thanks again, Better Bed Company
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