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Better Impact Reviews 419

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the software to be a fantastic and comprehensive tool, making volunteer management much easier and more efficient. They appreciate its user-friendly interface, high customizability, and the robust tools it provides for daily work, including scheduling, communication, and tracking volunteer activities. The platform helps organizations recruit and manage volunteers effectively, centralizing hours, schedules, roles, and reporting, which saves time and empowers volunteers. Many users also highlight the excellent support and continuous improvements, along with convenient features like the online chat function and helpful user groups. However, some people mentioned that certain features are rudimentary or limited, such as the restricted use of merge tags and issues with handling group volunteering hours. There were also concerns about the lack of automated shift notifications and design flaws with feedback fields, which can make the feature nearly useless for tailored questions. A few other people also felt that the app was not as easy to navigate as other volunteer apps and wished for an administrative app for quick changes.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software for being easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and responsiveness. Customers... See more

Service

People report positive experiences with service, finding it convenient and helpful for volunteer management.... See more

Application

Customers had positive experiences with the app, finding it user-friendly and very useful for tracking... See more

Website

Customers consistently note positive experiences with the website, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, bu... See more

Rated 5 out of 5 stars

I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both... See more

Rated 5 out of 5 stars

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily wo... See more

Company replied

Rated 5 out of 5 stars

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.

Better Impact

Written by the company

We're Here to Help!
Better Impact is a small but global company that believes in helping nonprofits, charities, NGOs and government agencies achieve more by providing use easy to use, purpose-built technology, over the top support and innovative educational platforms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Better Impact is a life saver

Better Impact is a life saver. This software has changed the way we onboard and schedule new volunteers and has made my job MUCH easier. It's user friendly and my tech savvy volunteers love it. The only thing I might change would be to have more reports showing data show by show instead of by hours logged, as I don't use that feature for our company. Besides that, I'll give Better Impact a BIG Thumbs up!

July 15, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

Hi Jenna. We're thrilled to hear that our software is helping you so much. While I can't make any promises of course, we'd love to hear more about what you are looking for in a show by show report. Feel to open a chat to let us know when you have the time.

Rated 5 out of 5 stars

Just gets better

We have been with BetterImpact for almost 4 years now and it just keeps getting better and better!

July 14, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

Thanks Paul. We plan on keeping it that way!

Rated 4 out of 5 stars

I wish to thank the BI team for making…

I wish to thank the BI team for making recent changes to the Home Screen Dashboard, where we can now click on all statuses and it brings up a list of volunteers. A game changer and less frustration with that page.

July 1, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

Hi Karleen - We're thrilled to hear that this has made a big difference for you. Thanks for chiming in on it!

Rated 4 out of 5 stars

A software that has lots of features!

I have been using Better Impact for over 10 years and it is comprehensive and user-friendly. I find it easy to find volunteers and filter activities and shifts.

June 16, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

WOW Stephanie! 10 years, that's awesome. I'm so glad we can be a part of how you help families.

Rated 5 out of 5 stars

Better Impact has worked very well for our organization!

Better Impact is a wonderful tool for our organization! We are able to organize our volunteers within hospice, but also at our resale shoppe. Most importantly, it's very user-friendly for our volunteers.

June 4, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

This is wonderful to hear Alicia. We always like to hear stories of how we are helping our members but it's especially the case from hospices because our software actually started as something I offered to build as a donation for a hospice 20 years ago.

Rated 5 out of 5 stars

Very happy with Better Impact

Very happy with Better Impact. While we are still learning, the options available for both coordinators and volunteers is exceptional. We have also launched Member Impact and finding this works well as a database for recording the liaisons community work. The prompt feedback by both Andy and the 'chat' team is appreciated.

May 14, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

Thank you for sharing this Sue. As you continue to learn, remember that we're always here to help. I'll be certain to pass your appreciation on to Andy and the Member Success Team.

Rated 5 out of 5 stars

Love the new look

Love the new look, makes it so much easier to find things.

April 27, 2021
Better Impact logo

Reply from Better Impact

This was a pretty big leap for us so it's really wonderful to hear that it was worth it. Thank you for chining in. :-)

Rated 5 out of 5 stars

Awesome customer service and tech support!!

As the only paid volunteer coordinator for a large school district, I worked with a team of parent volunteer leaders to review and make recommendations for a volunteer management software. For many reasons, of the programs we reviewed, it became very clear early in the process that Better Impact was the best option. The Enterprise version allows for centralized tracking, reporting and management of volunteers across the system. All while each school, as an organization within the Enterprise, remains unique in their programing and activates.

Five years in, I am still very happy to be working with Better Impact. I can’t say enough good things about their customer service and tech support!

April 16, 2021
Unprompted review
Better Impact logo

Reply from Better Impact

FIVE YEARS! Times goes by fast, doesn't it Johanna? Thank you for putting your faith in us five years ago. We put a lot of effort into trying to provide great support so its great to hear we are there for you. I'll pass your comments on to the team.

Rated 4 out of 5 stars

We are still in the trial stages but…

We are still in the trial stages but have loved our experience so far in getting all of our questions answered as we take the leap into Better Impact. Amy has been wonderful to work with, has taken the time and patience to answer a few phone calls and even more emails so we know we're making the best decision for ourselves and our volunteers! Very excited to start using Better Impact!

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Super!

Site seems to work really well. It's simple enough to use and provides so much clarification and data intake.

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Community Engagement Coordinators and Volunteers Love BI

MH: Better Impact is an AMAZING program! We are already seeing the impact it's making on our services after just a couple of months. The initial training was thorough and the ongoing support from staff is invaluable. It has made our jobs more streamlined and efficient. Thanks so much!

DR: Better Impact has made such a huge difference for me as a Volunteer Coordinator. Is has allowed me to streamline and keep track of everything we do for volunteers in one place. Everything is so organized now, and I do not have to go multiple places to find things and the best part…… it is allowing us to go paperless!! Volunteers love using it too, as it is very user friendly and gives them access to their own information. I would definitely recommend this software!!

CH: BI is great - although still learning, there are so many capabilities so far....it is making life so much easier, organized, and paperless! I honestly can't believe everything we are able to do within the program.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Volunteer Management Platform

Better Impact has been extremely easy to use from the administrator side and the volunteer side. The responsiveness of the team is incredible, and they are always available to support with help articles or answer any other questions. I am so glad we made the switch!

March 23, 2021
Rated 4 out of 5 stars

I really like Better Impact for the…

I really like Better Impact for the most part. There are a few quirky things that I wish were more customizable and the text message part needs work to really be effective. But it is awesome for scheduling, tracking time given, tracking awards, creating and accepting applications, and archiving volunteer information. The good things definitely outweigh the quirks.

February 26, 2021
Rated 4 out of 5 stars

Always improving

Better Impact is a good system for managing volunteers. There are many features that can help an organization manage all aspects of a volunteer program. I appreciate that Better Impact is constantly evolving and improving functionality.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great functionality and intuative updates

Better Impact is a great system, with regular enhancements. I love the new feature of going back and viewing recent pages - its a great time saver (and helps with back tracking when you get distracted with the norm day to day interruptions).

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Plenty features... user friendly

There are plenty of features to use and it's very interactive and user friendly. I would recommend any/ every organisation to use it, especially those in my organisation right now who do not know what they're missing out on.

February 11, 2021
Unprompted review
Rated 5 out of 5 stars

Better Impact works great for our…

Better Impact works great for our organization! They helped us get set up and transfer data, gave us tutorials and staff training, and are quick to answer our questions.

They are always looking to improve the software with updates coming out on the regular. We have 550 regular volunteers and this has made recruitment, data administration, training and scheduling a breeze!

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

The Better Impact system is very helpful!

The Better Impact system is a very helpful and seamless system for volunteers to log their hours, undertake learning modules, review any actions needed to be carried out on their part and much more. The configuration of these functionalities for administrators is made a lot easier through the help of the very friendly support staff and training videos!

February 9, 2021

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