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Better Impact Reviews 418

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers find the software to be a fantastic and comprehensive tool, making volunteer management much easier and more efficient. They appreciate its user-friendly interface, high customizability, and the robust tools it provides for daily work, including scheduling, communication, and tracking volunteer activities. The platform helps organizations recruit and manage volunteers effectively, centralizing hours, schedules, roles, and reporting, which saves time and empowers volunteers. Many users also highlight the excellent support and continuous improvements, along with convenient features like the online chat function and helpful user groups. However, some people mentioned that certain features are rudimentary or limited, such as the restricted use of merge tags and issues with handling group volunteering hours. There were also concerns about the lack of automated shift notifications and design flaws with feedback fields, which can make the feature nearly useless for tailored questions. A few other people also felt that the app was not as easy to navigate as other volunteer apps and wished for an administrative app for quick changes.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software for being easy to... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and responsiveness. Customers... See more

Service

People report positive experiences with service, finding it convenient and helpful for volunteer management.... See more

Application

Customers had positive experiences with the app, finding it user-friendly and very useful for tracking... See more

Website

Customers consistently note positive experiences with the website, finding it easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BetterImpact is a fantastic piece of software. It’s easy to use, highly customisable, and gives you the tools to manage volunteers effectively and efficiently. I’ve looked into other platforms, bu... See more

Rated 5 out of 5 stars

I have been using BI for 3 years and it has made a huge difference to the time I spend doing rotas. Its easy to send emails to specific volunteers and to all when needed. Volunteers find it easy both... See more

Rated 5 out of 5 stars

BI is an excellent platform that helps our service recruit and manage volunteers who truly make a meaningful impact in the community. It’s user-friendly and packed with tools that support our daily wo... See more

Company replied

Rated 5 out of 5 stars

I've really enjoyed using Better Impact. One of the features I appreciate most is how easy it is to communicate with volunteers. Whether I need to send a quick message to an individual or reach out to... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Better Impact is revolutionizing volunteer management with its intuitive, comprehensive software solutions. Trusted by organizations worldwide, Better Impact offers powerful tools for managing volunteers, members, donors, and clients with ease and efficiency. Whether you're a non-profit, government agency, or community group, Better Impact helps streamline your operations, enhance volunteer engagement, and maximize your impact.

Better Impact

Written by the company

We're Here to Help!
Better Impact is a small but global company that believes in helping nonprofits, charities, NGOs and government agencies achieve more by providing use easy to use, purpose-built technology, over the top support and innovative educational platforms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

418 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We love Volunteer Impact

We're a mid-size museum and have been using this software for about four years. My favorite aspects are its 1) specificity for volunteer management needs, 2) robust customer support, and 3) frequent updates and improvements based on user feedback. We just had our annual review (a feature of the "plus" account that's well worth it!). Our advisor Josie Connell has really gotten to know our organization and is amazingly skilled in helping us make the most out of the software and applying it to our specific needs. Highly recommend!

December 5, 2024
Unprompted review
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Reply from Better Impact

Thank you, Darcy! We're so glad Volunteer Impact continues to serve your museum well, and it’s wonderful to hear how much you value the tailored support and ongoing improvements. We’ll be sure to pass your kind words along to Josie—she’ll be thrilled to know her guidance has made such a meaningful difference!

Rated 5 out of 5 stars

A Lifeline for Busy Times

In this day and age, volunteer management is an ever-changing storm of control and chaos happening all at once. Finding anything that can give you an edge when having to wear so many hats during your day to day job can be a lifesaver. Better Impact is that lifesaver.

Better Impact helps cut through all of the day to day busy work that pops up and saves me hours each week. That kind of time savings allows for me to focus on building up our programs, expanding outreach, and ensuring our programs are at a high-quality caliber. I couldn't possibly do it when having to sift through email and registration requests all day.

I also love that I have a wealth of knowledge right at my fingertips. If I need an answer to a question, it is there. If I want to talk to someone, they are there. Better Impact even has ways to get connected with other Better Impact users from across the globe to talk shop and strategy or meet for a conference. No longer are you that little island by yourself.

As a manager/coordinator/director/leader of volunteers, if you need support or help, Better Impact will be one of the best decisions you make in your professional life.

November 26, 2024
Unprompted review
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Reply from Better Impact

Thank you so much, Garrett! Your words truly capture what we strive to offer—tools that save time, support connection, and empower leaders like you to focus on impact. We're honored to be part of your work and thrilled that Better Impact has become such a valuable resource for you.

Rated 5 out of 5 stars

Never too old to learn something new

We are learning more and more about the Better Impact system which is enabling us to have all information stored in one place. The new video with tips and updates has added more new experiences to us.

November 8, 2024
Unprompted review
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Reply from Better Impact

Thank you, Karen! It’s wonderful to hear that Better Impact is helping centralize your information and that the tip videos are adding value to your learning journey. You're never too old to keep growing, and we’re glad to be part of that process!

Rated 5 out of 5 stars

This will be a great tool for us

This will be a great tool for us; we have several documents that volunteers need to sign at the end of their onboarding. Looking forward to using this!

November 4, 2024
Unprompted review
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Reply from Better Impact

Thank you, Linda! We're excited that Better Impact will support your volunteer onboarding process. We hope the new Signed Wavers feature make things smoother and more efficient for your team!

Rated 5 out of 5 stars

This is so organizer friendly

This is so organizer friendly. Simple to use simple to teach. The best product for volunteering programs hands down!

October 10, 2023
Unprompted review
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Reply from Better Impact

Thank you, Aj! We're thrilled to hear that you find Better Impact so organizer-friendly and easy to use. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Flexible and functionality

The flexibility and functionality of the system meets our needs without the high cost and high level of admin resource required by other volunteer management systems.

October 4, 2024
Unprompted review
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Reply from Better Impact

Thank you to the RAMM Volunteers team! We're so glad to hear that Better Impact offers the flexibility and functionality you need at a cost you can afford and is easy to use. It's great to know the system is working well for your team!

Rated 5 out of 5 stars

Better Impact software is easy to use and has great features!

Better Impact software is an incredible benefit to our organization! Previously, I have used other volunteer management software at another organization. By comparison, Better Impact has much more ease of use, expansive features, and is very cost effective. I highly recommend it!

August 27, 2024
Unprompted review
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Reply from Better Impact

Thank you for the wonderful review! We're so pleased to hear that Better Impact stands out in your experience and that it’s bringing real value to your organization. We appreciate the recommendation!

Rated 5 out of 5 stars

Looking forward to learning more about…

Looking forward to learning more about the built in survey tool when it becomes available.

September 27, 2024
Unprompted review
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Reply from Better Impact

Thank you, Saskia! We're excited to have launched the built-in survey tool—it was a highly anticipated feature. I hope it's working well for you.

Rated 5 out of 5 stars

Better Impact is an amazing!

Better Impact is an amazing database for upcoming businesses as well as organizations that have been established for years. Its easy to use and maneuver as well as understand all the logistics!

September 23, 2024
Unprompted review
Better Impact logo

Reply from Better Impact

Thank you, Dimitri! It's great to know you find it easy to navigate and understand!

Rated 5 out of 5 stars

Definitely recommend

Better impact is a great program, I find it very user friendly with lots of help and training videos available if needed. I love how easy it is to schedule volunteers, and that you can schedule reminders and run quick accurate reports.

September 3, 2024
Unprompted review
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Reply from Better Impact

Thank you, Renee! We're so glad you find Better Impact user-friendly and helpful for scheduling and reporting. It's great to hear the training resources and reminders are making a difference for you!

Rated 5 out of 5 stars

Better Impact is a wonderful volunteer management tool!

Better Impact is great volunteer management software. The wonderful part about dealing with BI is that their staff are so responsive! Any questions are answered within minutes. Its good to know you're in good hands!

August 15, 2024
Unprompted review
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Reply from Better Impact

Thanks Ann. It all stems from our central core value - "We're here to help!"

Rated 5 out of 5 stars

I have been using Better Impact for 7…

I have been using Better Impact for 7 months now and it has been super easy to pick up and there are so many functions that we haven't been using that I am discovering that make reporting so much easier. The volunteer app is also very straight forward and simple and easy to show volunteers how to use. We have volunteer from 16 years old to 85 and they can all use it with ease

July 16, 2024
Unprompted review
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Reply from Better Impact

Hi Meg. It's wonderful to hear you are off to a great start. Check out the system message for a video about our new Survey Tool that help you with reporting in even more ways!

Rated 5 out of 5 stars

Easy to use - for organisations and volunteers!

I've recently joined an organisation that has been using Better Impact for a number of years. I've found it incredibly easy to navigate and the online training videos are incredibly useful too.

As part of my role, I've now become a "super user" and am helping to train other team members on how to use Better Impact.

The volunteers I have onboarded are all really happy with their experience too - it's easy to use and doesn't take up any of their time.

July 11, 2024
Unprompted review
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Reply from Better Impact

Thank you for sharing your experiences Victoria. If you're going to Volunteer New Zealand's Volunteering Changemaker's Hui next month, I'll see you there! Tony

Rated 5 out of 5 stars

Great Import Experience!

Our import was smooth and clean. Thanks so much to Karen for all your help getting us set up!

July 1, 2024
Unprompted review
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Reply from Better Impact

Thanks for chining in Mike. Karen has great attention to detail.

Rated 5 out of 5 stars

You will not regret using Better Impact

I cannot say enough about how amazing this software is. It has saved me alot of administrative time allowing me to make Volunteer's experience more personal and connected to our cause. The instructional videos, live chat help is fantastic!!!

June 14, 2024
Unprompted review
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Reply from Better Impact

Hey Chantelle - Thank you for that headline. It really says it all.

Rated 5 out of 5 stars

Robust and Great Volunteer Management System

Better Impact is a robust and great Volunteer Management System, that has a lot of great features and inclusions within it, depending on budget and availability for implementation.
You need to be sure that you know everything you want your system to do, so that your implementation can go a lot smoother.

May 3, 2024
Unprompted review
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Reply from Better Impact

Hi Wayde - Thanks for chiming in. You are bang on! A great understanding of what you want to accomplish leads to a great implementation.

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, from guiding you through the purchasing process to following up on your progress in navigating the software, it is a great option for anyone needing to streamline their volunteer management system.

April 30, 2024
Unprompted review
Better Impact logo

Reply from Better Impact

Hi Katie - Thank you for your kind words. They have been shared with the whole Member Success Team.

Rated 5 out of 5 stars

Thank you!

From the onboarding, to the 24/7 help desk, the Better Impact team goes above and beyond to ensure its users are set up for success. This platform has revolutionized our volunteer program and has allowed us to more easily double our program size through emails, hour tracking, and much more.

April 23, 2024
Unprompted review

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