They resolved my issue in probably less than a half hour total. They responded to my emails and my concerns. I would have given five stars if there had not been an issue at all, but I think perhaps th... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
This app is great, very easy to use and navigate, and also very informative. Unfortunately I could not utilize its full potential due to my health. I would highly recommend this to anyone looking for... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
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Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.4
Excellent
429 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service
5 stars for the service as after my complain that the application did not meet my expectation I have received full refund that I was charged for next month. I have paid only for a trial order.
January 29, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Katarina,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Im got mad because I cancelled the…
Im got mad because I cancelled the auto-charge and I got a charge for a suscription, I wrote a Mail and the customer assistance was quick and kind they give a solution asap
January 30, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Vladi,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Great customer service!
I was having trouble accessing the program I purchased so I reached out to customer service. I received a response so fast, and it took several emails back and forth for me to get a resolution. Each new question I asked was replied to so fast, and we got things resolved. I was so pleasantly surprised to get such excellent customer service with an app! Also, the programs are so easy to follow, I really like their setup. I do wish you could view your multiple purchases in one handy place though, that was the problem I had - finding the new program I purchased. It only was showing me my previous purchase.
January 27, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Nancy,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you a wonderful journey 🙌️
Kind regards, team BetterMe
Unfortunately I got an injury and…
Unfortunately I got an injury and Betterme were incredibly understanding and refunded me. Putting people over profits. I'll definitely be back.
January 29, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Blain,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
We wish you a speedy recovery!
Kind regards, team BetterMe
I used better me for a month but then…
I used better me for a month but then go busy with work and cancelled the payment. The money was deducted even after the subscription was cancelled. The support team has helped me refunding the full amount.
January 28, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Mirnal,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Great customer service and good app
The customer service team was helpful, attentive, and quick to respond. They resolved my issue quickly. The app is great, easy to use, and helpful
January 28, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Teri,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
I had unforeseen circumstances due to…
I had unforeseen circumstances due to which was unable to follow a plan so customer service team helped me in solving this by extending my plan for longer for which im so grateful. Very gentle approach
January 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Alina,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
Helpful customer service with on time…
Helpful customer service with on time assistance if needed.
Great app, highly recommended.
January 26, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Nathan,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
Great app, horrible illegal cancel experience
Great app, honestly loved it while I used it. The cancel flow on mobile doesn't actually take you to a page where you can cancel your subscription. blocked from my bank instead. this kind of cancel experience is illegal.
January 23, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Zach!
Thank you for your feedback.
In order to cancel your subscription, please follow these steps: in the app, under the More tab → My Profile → Manage Subscription (with a redirect to our website). We want to learn more about your situation. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Great experience
The workout is great. It's a combination of all. And the customer care team really helps. Helped me with my mistaken payment. Thanks a lot. Really enjoying the workout. Might renew my subscription.
January 19, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
Rachael, it's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
BE WEARY,
BE WEARY: Feel completely duped, signed up for Calisthenics for €18.44, while setting up my account a second payment of €49.99 came out of my account, unintentionally it seems I signed up for personal training. This box was ticked, unfortunately I didn’t see it and pressed confirm at the bottom of the page while setting up my account. Emailed straight away on Thursday, response Friday saying according to the conditions once I sign up that’s it no refund. Never used it, didn’t want it, very unhappy. Please be careful!!
January 15, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Michael!
Thank you for your feedback.
Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. We have also reached you via email, kindly check your inbox.
Kind regards, team BetterMe
This is a standup company
This is a standup company. They have workouts for people no matter where you are in life or on your health journey. I would recommend BetterMe and look forward to working with them again in the future. Also their customer service is top notch and stand behind their customers. I had a great experience with them!
January 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Scott,
Thank you so much for leaving this comment.
We are always pleased to help with any questions that arise. And we greatly appreciate your kind feedback about the app as well as our service 😊️
Kind regards, team BetterMe
Good customer service
The customer service replied promptly and solved my problem without complications.
January 13, 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Leah,
We can't thank you enough for taking the time to leave a comment about your recent experience with our team.
Whenever any questions arise, we are always glad to assist effectively and to one's satisfaction.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello,
We are so thankful for your review regarding your recent experience 😉️
If any questions arise, our team is always at your service.
Kind regards, team BetterMe
Be careful you are not tricked into…
Be careful you are not tricked into these with a subscription .
Filled out a quiz for 4.99 they ended up taking another £6.99 and £49.99
Tried to cancel straight away but they refused I have received nothing for the £6.99 and did not authorise any other payments .
Complained to my bank as they refused any refund even tho it was still pending
Be careful they are a scam
********* after identifying and then admitting I thought I entered a quiz I used by wallet to recieve a free trail but then I was aware another £49 was take without a new agreement . I do not know what I have paid for but my looking at these reviews a load of rubbish .
I have asked for proof of my acceptance for the free week only !! They can’t provide s
Therefore agreed for a full refund d
January 11, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Roxanne!
Thank you for your feedback.
We want to clarify that BetterMe is not involved in any scamming tactics. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. Please, reach out to us with a request at trust@betterme.world and mention that you left feedback on Trustpilot, or, alternatively, provide us with your email address, as we have requested this information via Trustpilot. This way we will determine how we can provide you with a solution. Thank you for your understanding!
Kind regards, Team BetterMe
Buyer beware - refunds are impossible
Buyer beware.
This company refused a refund one day into the first subscription.
There was no warm up, advanced exercises for a novice and I actually hurt myself attempting it.
This is not suitable for anyone who is new to this.
Additionally they try to spam you for expanding subscriptions with add ons.
I feel really foolish for even going there.
I feel scammed.
Update- they have now offered me a months free mental health support. I honestly don’t know how to take this.
January 12, 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Caroline!
Thank you for your feedback.
We regret to hear about your experience with us. We're sorry to hear that something about BetterMe didn't meet your needs. The app offers a variety of effective workouts for different needs, as well as tools to track your progress along the way. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with.
Kind regards, team BetterMe
Honest company
I tried the initial free trial and discovered it wasnt for me. Totally forgot about it until I got charged for the service. My 5 star is because when I emailed and explained, they immediately refunded with no quarrels. That is a trustworthy company that cares.
December 17, 2025
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Impressed with these routines - is an understatement
So I have tried other workout routines with little to no results… literally 2 weeks into this I feel better, I look ridiculously better, and everything gets a workout! Adding hiit next week . Thanks for a great app at a reasonable year cost! I love that. Don’t ever raise it!
December 9, 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello Barry,
Thank you so much for your kind review. We really appreciate you being our customer.
Please note that we are here to help every step of the way.
Have a lovely day! :)
All the best, Team BetterMe
Great app for programs and building…
Great app for programs and building level, all mapped out and easy to follow. I also had a mix up with accounts which they resolved and refunded an incorrect charge, would recommend.
November 14, 2025
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your kind review of your experience with BetterMe. Your time and effort are greatly appreciated.
If you ever need any further assistance, we would be more than happy to help 😉️
Kind regards, team BetterMe
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