I had an outstanding experience at BetterMed Urgent Care! The staff was incredibly compassionate, the service was prompt, and the facility was spotless. I felt genuinely cared for from the moment I wa... See more
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Great staff and personality. Definitely have been here more than twice for urgent care notice even late notice. Will definitely recommend, when the office is not busy, you're expecting to be there min... See more
Happy We are happy to have BetterMed Urgent Care in Ashland which makes it close to our home. We have used this facility several times for cuts, sprains, fractures & breathing issues. Excellent care,... See more
Was seen in timely manner. The NP that serviced us need to start an IV line and he choose the wrong type of needle and he had a bloody mess to clean up he admitted he did not get right needle and had... See more
Company details
Written by the company
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
Contact info
3200 Rockbridge St., 23230, Richmond, United States
- 804-386-0200
- info@bettermedcare.com
- bettermedcare.com
Always efficient and knowledgeable
May 28, 2021
The NP treated me for tick bite that…
The NP treated me for tick bite that had adverse reaction. Excellent care.
May 28, 2021
Only thing that they could do better is…
Only thing that they could do better is prescribe maintenance orders / script?
May 28, 2021
I thought the device was quick but I…
I thought the device was quick but I went in to be treated for covid like symptoms and expected that It would be examined but I left the appointment wondering why no covid test was performed? I ended up having to go to another doctor to verify for covid on the next day.
May 28, 2021
Very simple and convenient for my wife…
Very simple and convenient for my wife and I to get Covid testing before an overseas trip. The staff was friendly and cooperative.
May 28, 2021
Didn't find any compassion or…
Didn't find any compassion or understanding of the pain I was in. Very cold just go to the ER.
May 28, 2021
I used BetterMed for a COVID test for…
I used BetterMed for a COVID test for air travel. Their process was easy to follow and extremely safe. The nurse was professional and cordial and the physician was friendly and efficient. From start to finish it took only approximately 30 minutes.
May 28, 2021
Charlotte locations - Wonderful!!
I’ve already referred two people to your practice. You all were great!!!
May 28, 2021
The staff is always very polite
The staff is always very polite. They work fast and even on busy days you are seen swiftly. Never once was anybody there rude to me.
May 28, 2021
Quick and Easy
Went in for a COVID test. Simple process to schedule and was a quick and easy visit!
May 28, 2021
Hello
Hello. When I arrived I called to inform the staff i was outside, the phone keep ringing for 10 mins. No one would pick up to place me hold. Then I got out my car to tell them I’m currently calling them, then she picks up the phone. My appointment was at 11:15am however I wasn’t seen until 12:05pm. The first room I walked in the nurse or whomever was very dry. I asked 2 questions and then realized she was having a bad day due to whatever. I will go to the one on Chester next time.
May 28, 2021
Reply from BetterMed Urgent Care
Hi There, Thank you for taking time to leave us feedback. We are sorry that you had a negative and frustrating experience with us. We take feedback like this very seriously and will be sharing it with the Site Manager. If you would like to speak more about your experience with someone on our staff please send us an email at info@bettermedcare.com.
Was taken care of but my appt lasted…
Was taken care of but my appt lasted for most of the day I didn't get out ofthere till 630pm
May 28, 2021
Thorough and professional care.
May 28, 2021
Went to BetterMed Chester
Went to BetterMed Chester, needed to be xrayed. Xray tech not there that afternoon had to go to BetterMed Hull Street for xrays. Was Xrayed and told no fractures, possible bruising internally. Pain persisted went to Bon Secours Westchester a few days later and xrays showed fractured sternum.
May 28, 2021
Reply from BetterMed Urgent Care
Hi Edith,
Thank you for taking time to leave us feedback. We will be sure to share your review with the site manager. We hope you are feeling better.
We love Better Med
We love Better Med! We were seen quickly. We never have to wait very long. Health care workers always very friendly & help us with our health care needs.
May 28, 2021
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