bettersleep.com Reviews 5

BetterSleep changed my life. I like the stories, but the best is the recordings. They aren't always accurate, but I listen to all of them and use the ones that are useful. At first, I coughed and snored loudly about 15 times a night. I woke up very often and was mostly in light sleep, probably because of that. I got a special pillow for sleep apnea and my snoring went to almost nothing. Then I found out that stomach acid can cause coughing. I started eating kimchi - a probiotic that helps strengthen the muscles between the stomach and esophagus. It stopped my coughing gradually. I never would have known that snoring and coughing were an issue without the recordings. After a little more than a month, I'm sleeping much, much better.

I fully expect to come back and check bettersleep's review section and see it at about 1 star in 6 months.
The fact that you start a free trial, but then cannot cancel inside the app is seemingly deliberate. "$70, thank you, we'll let you figure out how to cancel or dispute the charge...and if we can do this to 50,000 customers this year we've made or nut."

I downloaded through the App Store but the payment did not go through the App Store, so you can’t cancel it if you purchase by mistake. You have to pay for a whole year before you can try it. They say on their site that don’t give refunds! If the price is too high they offer you a discount but the free trial disappears.

App is working fine. They lack a better category/grouping search. You need to know the name of the sounds you want in order for the search to work.

But I gave up using their app eventually and I keep getting charged. Customer service is not responsive enough to solve the problem. Subscription is cancelled but I keep getting charged.

I like the app overall. The options for sleep in particular are very good and I like the way it allows you to layer your favourite relaxing sounds, combine with music etc, so very ‘bespoke’ from that perspective. There are all sorts of different styles of relaxing sounds including music, stories, white/green/pink etc ‘noise’, sounds…which you can use a timer with to turn off or just leave it running.
I use it in combination with another app, as there are some things I prefer on there.

The only real negative is the sleep recorder, which is not accurate at all really. It’s interesting to hear what I am doing in my sleep when I do get some but I suffer with insomnia and I know this recorder is unscientific and inaccurate. I turned it on last night at 12am and could not sleep. So whilst it was recording my ‘sleep’ I was using my phone and doing other things but it still logged me as having moments of REM and deep sleep. I turned it off at 02:30 without sleeping for a second as I couldn’t see the point of leaving it running and noticed the ‘insights’ log had registered me as having slept a little which I most definitely hadn’t! It also has labels for the sounds it hears when you fall asleep but struggles to identify sounds correctly, logging movement as snoring or sneezing for example. I live in a pretty much silent area and it regularly thinks it’s heard traffic when there isn’t any.

If you ignore anything related to the recording option, it’s a pretty good app and I believe it will help a lot of people needing relaxation techniques and sleep support. It frequently works for me, just not all the time.