Better U Reviews 

445
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, noting how kind, supportive, and genuinely caring the team is throughout the entire treatment process. People also highlight the life-changing therapy sessions and exceptional customer service that consistently makes them feel safe and valued. Some reviewers were not happy with communication gaps, mentioning that support felt impersonal or slow when trying to get timely assistance. Others noted that the medication did not work out for them personally or experienced various logistical inconveniences regarding their schedules. A few individuals also felt that the overall program structure added unnecessary stress during vulnerable moments.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the life-changing therapy... See more

Staff

Customers had positive experiences with staff, frequently describing the team as kind, empathetic, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth onboarding process, supportive staff,... See more

Customer service

Users describe positive interactions with customer service, expressing deep satisfaction and noting that... See more

Product

Customers consistently note positive experiences with the product, sharing that it has exceeded expectations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have absolutely loved this company and the experience it has provided. There is so much more than just "healing" to discover. I am happier, slower to anger, think faster, speak better, and overall l... See more

Rated 5 out of 5 stars

I love this company. They are so supportive all the way thru and the integration sessions with Alejandro are really eye opening. Appreciate him as well as the doctors and the rest of the team. The who... See more

Company replied

Rated 5 out of 5 stars

Better U has great customer service. Any time I attempt to communicate with them, they get back to me promptly. They are also very professional and kind. I’ve already recommended Better U to a few fri... See more

Company replied

Rated 5 out of 5 stars

I was diagnosed with medication resistant acute depression. I was advised to try Ketamine therapy. I found BetterU and thought their onboarding process was smooth and effective. I ended up having an... See more

Company replied


Company details

  1. Mental Health Service
  2. also in
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychotherapist
  6. Weight Loss Service

Written by the company

Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes. We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out. What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all. If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

445 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(445)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

This is Sherrie Phillips from…

This is Sherrie Phillips from Chesapeake. Virginia I. Wanted to finish my story about how much ketamine treatments for depression anxiety PTSD has worked. Let me explain I do live on a fixed income like most people my age, but when I decided investigated ketamine treatments for six months, I thought what the hell it can’t be worse than anything that I’ve ever tried before so I tried it. It was not awful. It was beautiful. It was amazing. It was like God came down and cleared out my brain yeah I’m still depressed. I will always have depression because you have to manage that like you do any other disease. This is how I manage it ketamine treatments work if you got the money if you don’t got the money you’re worth it. I didn’t think I was at first, but now that I’ve seen the benefits I am worth every dime my spell on your myself and you can buy small packages just to try it or you can go big like I did I thought well what the heck and it worked and I am sitting here crying because I feel so blessed that God showed me this treatment and I hope all of you out there that is suffering from depression, anxiety, or PTSD and nowhere else to turn. This might be something you might want to consider don’t watch the news. Don’t read articles. You don’t know their reputable Read stuff that really talks about mental health like the suicide hotline number or any organization that supports mental health. I am so glad that this treatment came out for those books that suffer from this disorder again I manage it just like any other disease, but ketamine has made it so much easier to live a quality of life. I never knew I could have thank you again Better U!!!!🙏🙏🙏🙏🙏🙏

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

Better U has perfected home Ketamine treatment.

Better U has perfected the home Ketamine treatment protocol. After two years with a provider who only gave treatments, Better U understands that more is necessary to integrate growth into the mind. The meticulous preparation protocol and post-treatment work allow you to permanently change your thought patterns and habits. It’s life-changing. Highly recommended.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was a constant ruminator. Not anymore.

I was a constant ruminator. I also was in a perpetual state of anxiety about the future. I spent little time in the present. My Better U treatments are literally an answered prayer. (I am not religious. Using a metaphor)
I sincerely believe you should, at the very least, reach out to Better U and find out about their program. I am so glad I did. Thank you Better U!!!!

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! I've only done 3 sessions so far but they are showing great results!

April 3, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for your kind review! We are so glad to hear that you're already seeing positive results after just a few sessions. Your progress means a lot, and we are excited to continue supporting you on your journey. Sending light and love your way!

Rated 5 out of 5 stars

I spoke with a very kind and…

I spoke with a very kind and knowledgeable representative on Friday, March 14th, at 2:47 PM. She was amazing—offering helpful tips to enhance my ketamine experience and even providing breathing technique resources. She was incredibly personable and empathetic, making the conversation both informative and reassuring.

I've always had positive experiences with the staff here. They respond promptly to texts, follow up on missing packages, and handle all customer concerns with great care. Highly recommend

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Better U doesn’t just offer therapy

Better U doesn’t just offer therapy, they provide an entire ecosystem of care. The treatments are effective but what sets them apart is the ongoing care, check-ins, i highly recommend (ive been with iv ketamine and other telemed but better u sets the bar high!)

April 2, 2025
Rated 5 out of 5 stars

Excellent experience, and great customer service

I signed up with Better U a couple months back. Every detail was covered and the sessions went very well for me. I had taken a IV treatment in the past and they were able to convert the dose very well.

In less than a week, I was setup and ready to begin treatment. This treatment (unlike IV treatments) allow you to sit with the experience on your own time. That makes a huge difference. They also accompany the treatment with a set of optional programs that I'd highly advise you do. Just the programs alone I found were very beneficial.

If you're nervous, they will guide you and get you acclimated. The first treatment is all about getting a feel for the experience and what to expect. Support is top notch and it's completely safe. Just follow their guidelines.

Overall, this was a great experience and I'd highly recommend this to anyone; especially if you have some issues you're trying to work through. This is an absolute game changer. One thing to note though, this is not the end all be all solution. But, it's a fantastic tool and assistant to get you to where you want to go. I'll go out on a limb and say this: What you can accomplish in a year+ of therapy you could achieve in a month. I know, I've done both extensively now...

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

The program is well run, they’ve got different guides for each session along with different journaling prompts. Really a great overall experience

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

The Personal Touch from Better U

I really appreciated being able to speak on the phone with Kathryn; she was able to answer all of my questions and talked with me for quite a while about the things I could do to maximize my experience with this program, and it was really great to be able to talk with her about the changes I have already been experiencing, too- this is the 1st time I've ever done ketamine therapy, so I really appreciated the personal touch of a phone conversation. Talking to Kathryn allowed me to get that little bit of extra hand holding that I needed.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Life-changing experience with Better U

My experience with Better U has been nothing but positive! They have a highly responsive and compassionate support team. It’s super easy to message the team via the app, and they always respond within a timely manner. The two counselors I have worked with (Alejandro and Cathy) have been very supportive and insightful, sharing very important and relevant knowledge to improve my treatment experience and my overall mental health. Ketamine treatments have been life-changing, and it is so amazing to be guided through this journey with such an excellent and supportive team! I would highly recommend Better U to anybody considering at home ketamine treatments.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

While suffering from Complex PTSD for…

While suffering from Complex PTSD for decades before it was ever a legit diagnosis, I have finally found tremendous relief through Ketemine sessions. I have transformed past traumas and memories into more of a benign history as I pieced together these events. Journaling, discussion and weekly sessions have helped me to become more at ease as I truly put the past behind me.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Better U!

This is a very good company with a great product. For starters, Better U is fantastic with communications, with whatever you need. Their staff is friendly and attentive, and always willing to help. The product itself, the ketamine, has been a game changer for me. It's a powerful medication, with powerful results. For me, I found it best to use the medication in tandem with your therapist, to make the most out of the experiences. Better U itself provides tons of resources on their website to make the sessions more effective. My only negative is that beginning of the process can be a bit overwhelming, with the initial information to absorb and the first session of ketamine itself. But again, Better U is there to help you navigate this. If you have stubborn or treatment resistant depression or anxiety, this is a transformative medication backed by a supportive and well run company. The ketamine is no cure, but it has put me in a strong and lasting remission, and that's just as good. They are definitely worth the try. Thank you Better U!

March 19, 2025
Unprompted review

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