Better U Reviews 

445
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly supportive staff and knowledgeable medical professionals for providing genuinely compassionate care throughout the entire healing journey. Consumers note that the convenient home-based treatment process, effective wellness products, and highly accessible customer service make managing therapy truly seamless. However, some customers also noted frustrating communication gaps, delayed responses, and occasional logistical difficulties when scheduling appointments or requesting timely medication refills. A few reviewers experienced unhelpful support, felt completely disconnected from providers, or mentioned that the overall treatment simply did not meet their personal expectations.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the life-changing therapy... See more

Staff

Customers had positive experiences with staff, frequently describing the team as kind, empathetic, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth onboarding process, supportive staff,... See more

Customer service

Users describe positive interactions with customer service, expressing deep satisfaction and noting that... See more

Product

Customers consistently note positive experiences with the product, sharing that it has exceeded expectations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have absolutely loved this company and the experience it has provided. There is so much more than just "healing" to discover. I am happier, slower to anger, think faster, speak better, and overall l... See more

Rated 5 out of 5 stars

I love this company. They are so supportive all the way thru and the integration sessions with Alejandro are really eye opening. Appreciate him as well as the doctors and the rest of the team. The who... See more

Company replied

Rated 5 out of 5 stars

Better U has great customer service. Any time I attempt to communicate with them, they get back to me promptly. They are also very professional and kind. I’ve already recommended Better U to a few fri... See more

Company replied

Rated 5 out of 5 stars

I was diagnosed with medication resistant acute depression. I was advised to try Ketamine therapy. I found BetterU and thought their onboarding process was smooth and effective. I ended up having an... See more

Company replied


Company details

  1. Mental Health Service
  2. also in
  3. Mental Health Clinic
  4. Psychiatrist
  5. Psychotherapist
  6. Weight Loss Service

Written by the company

Mental wellness is not one-size-fits-all. For many people, traditional treatments simply aren’t enough. Better U is a next-generation mental healthcare company delivering scientifically proven, alternative treatments designed to help you feel better: starting from addressing the root causes. We offer both in-office and at-home ketamine therapy treatments for individuals struggling with treatment-resistant depression, anxiety, and PTSD. Backed by neuroscience and delivered with empathy, our care model integrates psychedelic-assisted therapy, ketamine therapy, holistic psychiatry, psychotherapy, and even ketamine-based pain creams, providing a truly comprehensive approach to healing from the inside out. What sets Better U apart is not just what we offer, but who we are. Our team includes Harvard and Mayo Clinic–trained doctors, therapists, and researchers with diverse expertise in psychedelic medicine and alternative healing modalities. United by a shared mission, we’re here to make breakthrough mental healthcare more accessible, compassionate, and effective for all. If you’ve felt stuck, numb, or overlooked, know this: healing is still possible and you don’t have to do it alone. Better U is here to help you reset, reconnect, and rediscover what it feels like to be whole.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

445 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(445)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

better u pain cream actually works

better u pain cream actually works. i wasted $$$ on cbd creams, voltaren, prescription gels… nothing touched my pain. this is the first thing that actually gave me relief. no bs.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

suicidal

suicidal. hopeless. nothing worked. better u ketamine therapy literally saved my life. can’t say it any clearer.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Better U got me on the right track when nothing else would.

I was initially skeptical of this type of therapy. I gave it a try and I wish I would have known about it and tried this 10 years ago. Over a decade of talk-therapy, anti-anxiety, anti-depression medications and countless herbal supplements wouldn't break through. Taking this leap was one of the best decisions I've ever made and am forever thankful this is out there for people like me. The experience with Better U is pretty straight forward, they're widely available to answer questions, setup meetings and have many resources available to you. This has helped me on the deepest personal level there is. I would give 6 stars if I could.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I was on Adderall and Xanax for years

I was on Adderall and Xanax for years, and it completely consumed my life. I couldn’t stop on my own, and I honestly felt like a zombie. On top of that, I was suicidal and thought I was at the end of the road.

Better U helped me taper off my medications safely while starting their at-home ketamine therapy. Within three weeks, I felt like myself again for the first time in years. Dr. Leal was incredible, she explained everything clearly, checked in regularly, and made me feel like I had a real partner in this journey.

It’s not magic or perfect, but I finally have hope again. The combination of affordable psychiatry and ketamine therapy, integration support, and Dr. faduls compassion and understanding as a vet gave me a chance at life I never thought I’d get back.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Listened to really seemed to care - recommended

I've been using Better U for some time now. Through their guidance and ketamine therapy I have resolved my debilitating grief, quit using cannabis, and have learned to forgive myself for a lot of the mistakes I have made in the past. I am looking forward to working on other issues and becoming my best self. Thank you Better U.

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

There are No Limits Here!

At this point I've done 8 years of regular Mindfulness work. Consequently I've come to terms with the fact that I have many conditions in my past that have predisposed me to anxiety, depression and social withdrawal. On the other hand, I have always been very much drawn to the spiritual path, which is actually a very common pairing in life - trauma and spirituality. I am fiercely committed to helping to relieve suffering in the world, but my ability to do so as a "wounded healer" depends on how much energy I have for it. My depression can significantly limit how much of that work I can do.

I was drawn to ketamine because of its efficacy in treating depression and its potential for enhancing one's spiritual life. In fact, since I indicated my spiritual goals when looking into another ketamine program, I was turned down. Better U, on the other hand, understands the spiritual piece and rightly puts it front and center. They are a company of deep seers who understand why things are so chaotic and turbulent right now, and what needs to happen to heal our culture. They are committed to doing just that.

So how good is ketamine? I had a recent experience, at the start of which I expressed the intention of strengthening my resolve to be of service to the world. What followed was a wonderful, transcendent experience in which I became aware of the "Divine Feminine" in me. For the uninitiated, that refers to the capacity for sensitivity, compassion and empathy. It is necessary for healers to have that quality to truly be of service. I also had a transcendent experience in which I felt at one with one of my greatest spiritual teachers, who is no longer in the material world.

I spoke with Michael at BetterU about the experience. It was a warm and affirming conversation. He totally got it. So I'm writing all of this to tell you that ketamine is amazing and Better U is an unusually inspired company, dedicated to healing the world - as I am. Give them a shot if you haven't!

July 7, 2025
Unprompted review
Better U logo

Reply from Better U

Hi Dr. Kraut,

Thank you so much for sharing your powerful journey. Your words beautifully reflect what we believe at Better U (that at-home ketamine therapy can be a bridge not only to relief from depression and anxiety, but also to deeper personal growth and spiritual connection!) We understand that healing is about more than reducing symptoms, it’s about integrating mind, body, and spirit to help people live with more clarity, compassion, and purpose. Hearing how your psychedelic-assisted therapy experience supported both your mental health and your ability to serve others is incredibly inspiring to me and our team!
We’re honored to walk alongside you on this path and to witness the healing and transformation you’re creating. Here’s to a future with no limits, and to all the lives you’ll continue to touch through your own light.

With love and gratitude :)

Rated 1 out of 5 stars

Do Not Recommend - Disrespectful Intake Clinician

**UPDATE: I called the number that Better U gave me in the response of this review and I left a message and then the next day Better U flagged my review for defamation and it was temporarily taken down😄 And they never called me back.

My recent experience was horrible. After paying, I picked an intake person who was supposed to be a PA, Kelly Jernigan. All of the appointments with an MD were full. When I got onto the video call intake appointment, I saw that the woman was only a clinician. Then the woman was rude and had an attitude almost the whole time. She got mad after I answered one of her questions about something she asked about my most recent physical. She didn't listen to my answer and got angry because she didn't think I was answering the question correctly(rudely said it had nothing to do with what she was asking and needs relevant information only). I tried to ignore this. Then at the end(appointment was very short), she told me about the titrating up process with the medication. I didn't understand it so I kept trying to figure it out, even writing it on paper and showing her since I'm a visual person. She got very angry, saying stuff like, I already told you!! This is right after her asking if I had any questions. So I said I don't appreciate the attitude and rudeness this whole time, now I believe the bad reivews about the place. She said, "we'll refund you!" and hung the call up on me! I couldn't believe it, I went to them for help and ended up in tears. That woman is in the wrong field and I can't believe they keep people like this on their staff.
I sent a message in the portal stating my experience and whoever messaged me back was very sorry and said they would investigate. I also got an email from somone apologizing(not Kelly) but then at the end of the email they had the nerve to say I also wasn't right for treatment which was a lie. Kelly already told me that I was right for treatment, hence telling me about the med titration and what dosage I would be receiving. I'm happy this happened how it did though because I didn't want treatment from them anymore after how Kelly was during the intake. I'm currently about to receive my medication from another company, one where I had a very pleasant intake.
Then they said I would get my refund within 3-5 business days but that didn't happen so I had to do a bank chargeback since I wanted to start therapy elsewhere. Now I see they are trying to refund at 12 business days. I told them I already did a chargeback and didn't get a response.

July 22, 2025
Unprompted review
Better U logo

Reply from Better U

Hi Erika,

We’re truly sorry to hear about your experience and appreciate you taking the time to share it. We started Better U to lead with love, compassion, and a commitment to ensuring every patient is treated with care and respect, and it’s clear we fell short here.

The physician assistant you referenced is no longer part of our team, as we are committed to partnering only with clinicians who share our values. While this experience does not reflect the care most of our patients receive, your feedback is invaluable in helping us ensure every interaction meets our high standards.

Our Chief Medical Officer, Dr. Zaid Fadul, would like to connect with you directly. Please call our office at 323-433-5883 so we can make this right.

Rated 5 out of 5 stars

Calm in the storm

There was a scheduling snafu that resulted in me needing to re-schedule an appointment I had already done (kinda). I was frustrated, and trying to understand why I had to do another one despite already talking with my clinician the day before.

Kristel was the representative who was just so so patient and was really doing her best to listen as I was being not so patient. I did customer service for ~15 years, with nearly 10 of those years being some form of phone support. I know it's not easy, and have a lot of respect for how she handled it. She listened to me patiently and calmly, and we realized the source of the issue.

In the end I still have to "repeat" the appointment, but it isn't causing me any disruptions or costing me anything. Software isn't infallible, and the people who step in to put things in their place when a hitch happens are in an unenviable position. You can't just wave a magic wand to fix the customer's problem. But you can be patient, and understanding, and calm. It's a hard balance that Kristel nailed.

Overall, the experience with BetterU has been great! They've been communicative, and have provided a plethora of resources as I heal. I'm so grateful they've been able to help me.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Relief that i didn’t know was possible

Relief that i didn’t know was possible, I started ketamine therapy at Better U after struggling with PTSD and chronic anxiety for years. Within a month, I noticed dramatic shifts, not just emotionally, but physically too. I added sermorelin to my protocol and I haven’t felt this energized in over a decade. I live in LA and they even sent someone to my house to do my bloodwork, didn't even have to go to a lab! The doctors are top-tier, and the support team follows up like clockwork. Compared to IV clinics I’ve tried, Better U offers more value, more care, and more lasting results.

July 28, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for sharing your experience and for trusting Better U with your care. We’re truly grateful to hear how ketamine therapy and your personalized protocol have made such a meaningful difference for you. Our team is dedicated to supporting and empowering each person on their journey, and your feedback reinforces why we do what we do every day. We’re honored to be part of your progress, and we’re always here to support your continued well-being. If you ever have questions or need anything, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Utterly unbelievably wonderful staff

Utterly unbelievable wonderful staff. Attentive, informative, and kind. Ketamine treatments had been a life saver for me and they are above board and amazing. You will not regret it or them. 🙂

August 4, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for your kind words and thoughtful message. We’re truly grateful to hear how your experience has been so positive and impactful. Our team is dedicated to providing attentive, compassionate care, and knowing it’s made a difference for you means a lot to us. We’re always here to help. Wishing you continued well being on your journey!

Rated 5 out of 5 stars

The diference between Better U and…

The diference between Better U and traditional psychiatry or med mgmt is the level of care and LOVE better u's staff puts into it. Super grateful I found them, I was with mindbloom prior and better u is not only BETTER but half the price.

July 28, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you for your kind words. It means a lot to know our team’s care has made a positive difference for you. We’re grateful to support you on your journey and are always here if you need anything. Wishing you all the best!

Rated 5 out of 5 stars

Kristel with Better U has the patience…

Kristel with Better U has the patience of Job! She dealt with my wishy-washyness and my back and forth behavior all morning long. She was patient and understanding with every request I made. She was super friendly everytime I spoke with her even when I was getting on my own nerves! Better U had great deals and even had a 50$ coupon off! I could even pay thru affirm. I would strongly recommend using them just based off my interaction with Kristel.

July 28, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for your kind words about Kristel! We’re glad to hear she made your experience positive and stress free. We appreciate your recommendation and are always here to help if you need anything. Wishing you the best on your journey.

Rated 5 out of 5 stars

Better u gave me life changing support…

Better u gave me life changing support & affordable!! Now that I don't need monthly visits or daily meds I'm more present and happier! I was well skeptical at first, but the results have been really great.. The ketamine therapy helped me break through years of depression in a matter of weeks and after I finished with ketamine therapy, I discovered the other stuff better u has! What really surprised me was the NAD+, used to get it at a local IV clinic for triple the price, and I’m seeing better results and saving time. The care team checks in regularly, and my doctor actually listens. I finally feel like I’m healing, not just being managed or masking symptoms. Cathy and Megan are the kindest people and therapists!

July 21, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you for sharing your experience and kind words. We’re so glad to hear you’re feeling happier and more present, and that our team’s care has made a real difference. Cathy and Megan will appreciate your feedback. We’re always here if you need support. Wishing you continued healing!

Rated 5 out of 5 stars

They are so helpful

They are so helpful, kind, and understanding. I feel supported and I am seeing healing happen! I love better u!

July 16, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you Jared! We’re so happy you feel supported and are experiencing healing. We love having you as part of the Better U community!

Rated 5 out of 5 stars

This product works me!

Sometimes the support team is a bit slow in responding to concerns, but when they do respond, they are very friendly and helpful and efficient.

As far as the product itself, I cannot speak more highly of its effectiveness for me. I was on dpravato for a while and the experience with Betteru has helped more in the month. I have been using it than the months I was using spravato in a clinical setting I think it is because I can use it at my home where I am comfortable

This product allows me to un peel layers of trauma for my PTSD and also helps me process it through narratives and exercises for the journal. They also offer support teams, music for the experience, and journal prompts for before and after. For me the experience is gentle and enlightening. The hardest part.

I cannot recommend this progress more highly. If you can afford it, it is well worth it.

June 17, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for your heartfelt feedback and for sharing your journey with us. We are truly grateful that you’ve chosen Better U and that our program has played a meaningful role in your healing journey. Your words about feeling more comfortable and supported at home and about how our resources like the journal, music, and gentle prompts have contributed to your experience :) mean a great deal to our entire team!

We hear your concerns about response times and value your patience. Our mission is to provide caring, timely support, and your feedback helps us continually improve for you and others.

Thank you for your trust and for shining a light on the possibilities of growth and healing. We are here for you every step of the way, with genuine care and appreciation. Sending love and light your way!

Rated 5 out of 5 stars

Effective treatment and an excellent care team

The whole experience has been easy and quick. The ketamine therapy has significantly reduced my anxiety which was my primary concern going in. I still have a few treatment sessions remaining and hope to see even more improvement. If the improvements stick around permanently I will be absolutely thrilled with the results.

Also the care team has been excellent. I've done two of the one on one integration coaching sessions with two different therapists and they were both excellent. Shout out for Arianna and Hannah for doing excellent work and making it easy. They were helpful, positive, non-judgemental, and appeared to be quite knowledgeable. Their performance was even enough to distract from the fact that they appear to only hire absolutely gorgeous people at better u(this is not a complaint to be clear).

July 15, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for sharing your experience and for your kind words about our team!

We’re genuinely grateful that you’ve chosen Better U as your partner on this journey. It’s deeply rewarding to hear that the ketamine therapy is helping to reduce your anxiety and that the process has felt easy and supportive for you so far. We’re hopeful you continue to see even greater improvement with your remaining sessions.

Your shoutout to Arianna and Hannah means a lot to us, and we’ll make sure your appreciation reaches them. Our care team is dedicated to creating a safe, encouraging, and knowledgeable environment, so knowing you felt well-supported and at ease is exactly what we aim for.

Thank you again for your trust, your optimism, and your infectious positivity. We’re honored to walk this path with you and remain here to support you every step of the way.

Rated 5 out of 5 stars

This was my last effort in attempt to save myself and ....

I found this site from scrolling social media and I have to say this therapy and treatment has been one of my best investments yet. I wasn't sure I would be able to afford it as insurance doesn't exactly cover psychedelic therapy as of yet, hopefully this will change soon, but I'm dealing with the loss of my husband on top of my already existing anxiety/mental health problems. I was leery at 1st but after the 2nd or 3rd session I guess the subconscious block I had of not even seeing my husband in my dreams is gone. I don't know exactly how it works but it did for me. It's a slow transition but any difference is a positive difference for me as I was to the point of hopelessness. I can't say I'm cured nor can I say this has gotten any easier for me but I somehow know that I will be okay.
If not for better u I can honestly say I do not know where I'd be today if I'd even be here at all. They worked with me to make sure I would receive treatment and offered guaranteed financing that was affordable at my pace. Thank you to all of those at Better U.

May 13, 2025
Unprompted review
Better U logo

Reply from Better U

Thank you so much for sharing your story and for your kind words. We’re truly honored to have been part of your journey and to hear that you’ve found some comfort and hope through our care. We're always here to support you, and we wish you continued healing and strength.

Rated 5 out of 5 stars

Ketamine has changed my life

My wife began ketamine therapy with a wonderful private practitioner to help her recover from earlier life trauma. I wasn’t considering it for myself, but for a small amount more, I could also have therapy with that doctor. It brought us so much closer in our marriage and broke down communication barriers while also reducing my anxiety and giving me direction and healing as well. The private service included a pre-journey and 2 post-journey counseling sessions where a lot of the intention development, healing, and processing happened and where breakthroughs were solidified. However, after half a dozen sessions that weren’t covered by insurance we had spent a lot of money and needed to slow down our treatments. A Google search turned up Better U which was so much more affordable, and while the counseling is much less frequent, Better U has allowed us to continue growing and healing without continuing to accumulate debt. The combination of the app and overall experience is well designed and holistic (like our private doctor), however it does require some discipline and time for journaling and the occasional calls all of which are therapeutic. Overall, ketamine therapy has changed my life, my marriage, and I’ve become conscious of what’s important to me in life. Better U is allowing both of us to continue our growth journeys at the same pace affordable. We’re delighted to have found Better U and with the oversight and facilitated personal and group contact sessions highly recommend it.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

All of the counselors

All of the counselors, the last one being Cathy, have been patient, kind, and informative. I appreciate their information and guidance. I’ve been on the program for several months, and my condition has improved greatly. I’m very grateful. Thank you.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy I chose “Better U”

I am so happy I chose “Better U”, every team member is genuinely compassionate, knowledgeable, and supportive. Every aspect of the protocol is covered in the educational content, with a structure geared towards self discovery and healing. The “Better U” team is amazing, with everyone in the loop, so no questions or concerns go unanswered.

I would recommend “Better U” to anyone seeking the services they provide.

July 8, 2025
Unprompted review

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