Fabulous and knowledgeable! Baker saw Dr. Ann Sidley and her technician and I couldn't have asked for a better experience. Doctor Sidley had more knowledge than my regular vet and I could tell she t... See more
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DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... See more
Company replied
BetterVet is the very best. Not only convenient especially when you don’t have a car but such friendly high caliber service. The dr and assistant were wonderful. Gentle and kind answering any concerns... See more
Having the vet come to our house was great! Our vet was friendly and knowledgeable as well as patient with our anxious dog. However, when they told me that the bill came to over a thousand dollars ($1... See more
Company replied
Company details
Written by the company
Boston area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Boston, MA.
Contact info
60 Massachusetts Ave, 02115, Boston, MA, United States
- (617) 849-7111
4.4
Excellent
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Having the vet come to our house was great but expensive!…
Having the vet come to our house was great! Our vet was friendly and knowledgeable as well as patient with our anxious dog. However, when they told me that the bill came to over a thousand dollars ($1,100+) it was quite the shock!! I wished the vet told me the price of each test and/or product I bought prior to getting slammed at the end of the visit! Although I will keep using this service, I will definitely ask about prices on the next visit.
February 1, 2024
Unprompted review
Reply from BetterVet - Boston
Thank you for your honest feedback about your experience with our house call service in Boston. We're glad to hear that the visit itself was positive, with our vet providing friendly, knowledgeable, and patient care for your anxious dog.
However, we understand your concerns regarding the cost and the importance of clear communication about pricing for each test and product beforehand. Transparency about costs is crucial, and we apologize for any surprise or discomfort the bill caused.
We appreciate your willingness to continue using our service. We'll take your feedback to heart to improve our communication about costs upfront, ensuring a better experience for all our clients.
Reply from BetterVet - Boston
Thank you, Todd, for your kind words about Dr. Gollup. We're thrilled to hear that you had an amazing experience and that Dr. Gollup was great with your dogs.
At BetterVet Boston, we pride ourselves on having veterinarians who are not only skilled in their field but also have a genuine passion for animals and excel in patient care.
Your feedback is very much appreciated, and we'll be sure to pass your compliments on to Dr. Gollup. We look forward to continuing to provide you and your dogs with the highest level of care.
Very great with Sage
They handled Sage really well. Made her feel comfortable and let her sniff all around them. Gave her a lot of treats throughout the checkups.
January 23, 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Ramya, for sharing your positive experience with how our team cared for Sage in Boston.
We're delighted to hear that we were able to make her feel comfortable and at ease by allowing her to explore and enjoy some treats during her checkup.
Our approach is always to create a stress-free environment for pets, making their health visits as pleasant as possible.
Your feedback is greatly appreciated, and we look forward to continuing to provide Sage with the gentle and caring service she deserves.
The vets were excellent
The vets were excellent! They explained everything clearly My dog, Charlie, was very happy.
February 16, 2024
Unprompted review
Reply from BetterVet - Boston
Thank you, Sandra, for your kind words about our veterinary team in Boston.
We're delighted to hear that they were excellent and able to explain everything clearly to you. It's wonderful to know that Charlie was very happy with the visit as well.
Our goal is always to provide clear, compassionate care that keeps both pets and their parents comfortable and informed.
Your feedback is greatly appreciated, and we look forward to continuing to serve you and Charlie with the high standard of care you've experienced.
Dr Keyes and Ashley outstanding
Dr Keyes and Ashley outstanding. Appointment booking, not so much.Need to work on notice of appt windows. It is because if Dr Keyes and Ashley I will continue with Better Vet. Office systems need work.
February 15, 2024
Unprompted review
Reply from BetterVet - Boston
Hey Don, thanks for the shout-out to Dr. Keyes and Ashley! We're thrilled they've made your experience with BetterVet in Boston a positive one.
Your feedback on our appointment booking process is invaluable, and we're on it to improve our notification system. Thanks for sticking with us as we work to get better!
they were very understanding of my cats…
they were very understanding of my cats naughty ness
January 23, 2024
Unprompted review
Reply from BetterVet - Boston
Hey Pam, it's great to hear our team in Boston was able to connect with your cat, naughtiness and all! Understanding and patience are part of what we pride ourselves on at BetterVet. Thanks for sharing your experience!
My cat had eye and ear infections
My cat had eye and ear infections. I was able to get her seen quickly. She is very anxious by nature and freaking out no matter how sweet and gentle they were. I was given med to calm her and made an appt for the next day. Much calmer but still put up a fuss. Was able to be examined and treated. Treatment fit both our needs as I’m in a wheelchair and can’t catch her to give meds, etc. both infections are better and going away.
February 9, 2024
Unprompted review
Reply from BetterVet - Boston
Hey Virginia, we're so glad we could quickly help your cat with her eye and ear infections, especially considering her anxious nature. It's great to hear the medication helped and that the treatment plan suited both your needs, making things easier for you. We're here to make pet care accessible for everyone. Thrilled to know she's on the mend!
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