What a wonderful service. House calls for pets! So convenient. My pooch is family and we were concerned about her health. Dr. Jesse came right in and put us at ease. I highly recommend BetterVet!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just had my first pet visit with BetterVet Chicago and my cats didn't go as berserk as usual. When my home vet retired after years of caring for my cats at home, I dreaded looking for a new vet. Dr.... See more
Company replied
I have asked since they first started this to have my dog seen I am disabled don't have a car and it's extremely hard to find someone to take me to his Vet visits but all they ever say we don't servic... See more
Company replied
Last month, Dr Gadberry and Lexi came to my home for shots and check ups on my three kitties. In particular, my older cat had been sneezing and Dr Gadberry gave me a recommendation to build his immune... See more
Company replied
Company details
Written by the company
Chicago area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Chicago, IL.
Contact info
Service Area Business, 60148, Lombard, IL, United States
- (312) 374-6465
3.8
Great
7 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Put my mind at ease
What a wonderful service. House calls for pets! So convenient. My pooch is family and we were concerned about her health. Dr. Jesse came right in and put us at ease. I highly recommend BetterVet!
November 14, 2024
Unprompted review
I have used Better Vet now for the last…
I have used Better Vet now for the last two years. Dr. Navatta. and his assistant are wonderful kind and patient with my cat. She’s very comfortable with them and the experience is always great. My kitty pearl gives them a thumbs up.
October 2, 2024
Unprompted review
I have asked since they first started…
I have asked since they first started this to have my dog seen I am disabled don't have a car and it's extremely hard to find someone to take me to his Vet visits but all they ever say we don't service your area .We need Vets that service our area they matter too so frustrating 😤
May 4, 2024
Unprompted review
Reply from BetterVet - Chicago
We apologize for any inconvenience, but at the moment, our home visit services are not available in your area. However, we are pleased to offer virtual vet visits as an alternative option for your convenience. If you would like to schedule an appointment with one of our doctors online, we would be more than happy to assist you. We are constantly striving to expand our service area and hope to include your location in the near future. In the meantime, we suggest joining our waiting list. Rest assured, as soon as we begin servicing your area, we will notify you via email. Thank you for considering our services and we look forward to potentially serving you in the future!
Best Vet Visit Ever
I just had my first pet visit with BetterVet Chicago and my cats didn't go as berserk as usual. When my home vet retired after years of caring for my cats at home, I dreaded looking for a new vet. Dr. Jesse Navatta and Cassandra CVT have the very best bedside manor and were able to vaccinate both cats with very little stress. I highly recommend BetterVet!! They took the time to confirm my appointment several times and sent messages to tell me exactly when they would arrive!!
April 30, 2024
Unprompted review
Reply from BetterVet - Chicago
Hey Karen,
Thanks so much for sharing your experience with BetterVet Chicago! We're thrilled to hear that your first visit with us went so well, especially considering the circumstances with your previous vet retiring.
It's awesome that Dr. Jesse Navatta and Cassandra CVT provided such excellent care and helped keep your cats calm during their vaccinations. We're all about making vet visits as stress-free as possible for both pets and their humans, so we're really happy to hear that we hit the mark for you.
And we totally get that clear communication is key, so we're glad our appointment confirmations and arrival messages were helpful! If you ever need anything else or have more questions, just give us a shout. We're here to help!
Before the visitlove you guys
Before the visit, the staff was attentive and caring. Dr Navarro and his assistant were so great with my cat.
Thank you!
April 27, 2024
Unprompted review
Reply from BetterVet - Chicago
Hey Roberta,
Thanks a ton for your kind words! We're thrilled to hear that our team provided attentive and caring service both before and during your visit.
Dr. Navarro and his assistant were delighted to help out and ensure your cat received the best care possible. If you ever need anything else or have more questions, just give us a shout. We're here to help!
Only bother if it is end of life care
Only bother if it is end of life care. They will not cancel the service even when I had to take the cat to a normal vet to get diagnoses of hyperthyroidism. They kept saying it was anxiety.
Now they send emails saying I am
NPS - Detractor
Hi Team,
There's a new DETRACTOR 🙁
sad-and-depressed-dog-with-tears
Waste of money! They run tests and don't share the results! Several visits in person, online and with 3 different doctors. Only thing the doctors were willing to do was for anxiety or fleas. My cat had an ear infection, and hyperthyroidism. They left my cat in pain, taking 800+ dollars without caring to fix the problem.
January 17, 2024
Unprompted review
Older Cat Lady
Last month, Dr Gadberry and Lexi came to my home for shots and check ups on my three kitties. In particular, my older cat had been sneezing and Dr Gadberry gave me a recommendation to build his immune system and fight the upper respiratory issues. About a month later, my kitty had not gotten better and I was worried that he had a real infection. I sent an email late at night and the next day Dr Navatta responded with a recommendation for medication. Not only did I receive a prompt reply, which felt reassuring but Lexi dropped off the medication at my home within an hour. That is outstanding service and true compassion for my pets. Every vet and tech that I have met puts me at ease along with my cats. I no longer dread the vet appointments and know my kitties are well cared for.
February 20, 2024
Unprompted review
Reply from BetterVet - Chicago
Thank you, Mary, for sharing your experience with Dr. Gadberry, Lexi, Dr. Navatta, and the rest of our team in Chicago. We're touched to hear about the outstanding service and true compassion shown towards your kitties, especially in addressing the health concerns of your older cat.
Our team is committed to providing prompt, caring, and effective veterinary care right to your doorstep, ensuring both pet parents and their furry family members feel supported and at ease.
It's wonderful to know that our efforts have made a positive difference in your experience with vet appointments, transforming them into moments you no longer dread but know will be filled with care and attention.
We're here for you and your kitties, ready to continue offering the highest level of service and compassion.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.