STAY AWAY!! BEWARE !!! RUN!!! As a disabled veteran I feel like I deserve honesty and that’s what I used to get before they merged with another company. I was on a family plan that was $19/month for u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dr Gueta and Sandy were amazing. My anxious dog who hadn’t let a doctor touch him in three years was bowled over by their calm demeanor and behaved like a lamb. Really convenient service, competent ve... See more
Both the Vet and Assistant were down to business and straight to the point in all communications with me. They handled my ill and frightened kitty with all the needed care and professionalism for thi... See more
Everything about this whole experience was great. After I made the appointment I was sent a comprehensive form to fill out about my cat (7 years old) - symptoms. medical history, personal traits, d... See more
Company replied
Company details
Written by the company
Los Angeles area pet owners can now experience stress-free, in-home veterinary care with BetterVet, your trusted mobile vet in Los Angeles, CA.
Contact info
Service Area Business, 90012, Los Angeles, CA, United States
- (424) 365-9649
3.8
Great
8 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
STAY AWAY!
STAY AWAY!! BEWARE !!! RUN!!! As a disabled veteran I feel like I deserve honesty and that’s what I used to get before they merged with another company. I was on a family plan that was $19/month for unlimited appointments and it made it so there was $0 for travel when vet comes to our house. now that they merged they are telling me they are canceling my plan and I have to pay $59/ month for 6 visits. this is a scam! they went from an amazing company with great people working there to a bunch of rude people who outsource their operators to India where you can barely understand them while they bend you over and tell you how nice they are while screwing you out of massive amounts of money. before this happened I brought 5 people with me to this com-any and now we are all leaving. Save your money and run away.
November 11, 2024
Unprompted review
Dr Gueta and Sandy were amazing
Dr Gueta and Sandy were amazing. My anxious dog who hadn’t let a doctor touch him in three years was bowled over by their calm demeanor and behaved like a lamb. Really convenient service, competent veterinarians and, cost wise, on a par with most clinics.
July 24, 2024
Unprompted review
Vet and Assistant were professional and caring.
Both the Vet and Assistant were down to business and straight to the point in all communications with me. They handled my ill and frightened kitty with all the needed care and professionalism for this situation. Not a complex issue but I felt that they listened to me and my reports of the 'new' behaviors that I had witnessed in the previous few weeks. The Doctor offered options, and took action when my choice was made. And the house call was not nearly as expensive as I had imagined.
June 7, 2024
Unprompted review
Both the doctor and tech were wonderful
Both the doctor and tech were friendly, answered our questions, were very patient with 2 very anxious cats. I felt confident in the care they provided. thank you
May 24, 2024
Unprompted review
Reply from BetterVet - Los Angeles
Thank you, Patricia! We're glad to hear that both the doctor and tech were friendly, patient, and answered all your questions. It's great to know you felt confident in the care provided during our home vet visit. We appreciate your feedback!
Can't recommend highly enough!!
Everything about this whole experience was great. After I made the appointment I was sent a comprehensive form to fill out about my cat (7 years old) - symptoms. medical history, personal traits, diet and anything else I wanted to add. I was sent a reminder of the appointment a day or two in advance. Following advice on Bettervet's web, I put my cat in the bathroom when the vet arrived. Otherwise it would have been impossible, even for me, to hold her for an exam. The vet & her assistant entered the bathroom without me and after a few initial meows, it was quiet and they examined her, weighed her and shaved a small patch on her back where she had irritation. When done, they left some spray antibiotic to apply for a week. Because of the questionnaire, they knew that I couldn't get her to take pills.
I only wish there had been vets who made house calls starting a long time ago. Would look forward to recommending them!!
April 9, 2024
Unprompted review
Reply from BetterVet - Los Angeles
Hi Anita,
Thank you so much for your glowing review! We're thrilled to hear that your experience with BetterVet was great from start to finish.
We're glad that our vet and assistant were able to examine your cat comfortably and provide the necessary treatment. Your recommendation means the world to us!
If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
Professional and compassionate
Professional and compassionate. Excellent care.
March 7, 2024
Unprompted review
Reply from BetterVet - Los Angeles
Hey Gary,
Thanks for your kind words! We're so glad to hear you found our care to be both professional and compassionate. Providing excellent care is what we strive for every single day. 🌈
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help!
Outstanding Care on a Tough Day
The vet and her assistant were superb. I had to euthanize my dog and they came on time, were capable, warm, compassionate and patient. The vet explained the procedure and both people were gentle with my dog and me. They didn't rush anything and gave me the time I needed.
If I could, I'd give them six stars.
February 22, 2024
Unprompted review
Reply from BetterVet - Los Angeles
Louis, we cannot express enough how deeply sorry we are for the loss of your beloved dog. It's one of the hardest decisions a pet parent must face, and we're truly honored that you trusted us to provide care and support during such a profoundly difficult time.
Hearing that our vet and assistant were able to bring some comfort to you and your dog with their warmth, compassion, and patience means a great deal to us.
We understand that no amount of words can take away the pain of your loss, but please know our hearts are with you. We're grateful for the opportunity to have been there for you and your dog, ensuring the process was handled with the utmost respect and gentleness.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.