Dr. Steve and Chris in Florida couldn't care less about your pet. Be forewarned. They care more about vacations, and days off work, instead of providing medical care. Besides the prices being hyper-in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dr. Rensema and his assistant, Adire (sp?), were professional and relaxed throughout the yearly exam of, Solo, our 90 lb Belgian Malinois. Solo remembered Bryan, (Dr. Rensema) from past visits, and... See more
DVM Scott Perry has provided well measured advising again and again. Our adopted field retriever has met with very favorable outcomes following careful oversight well informed with Dr Perry's co... See more
Company replied
Dr. Tunison was attentive, understanding, and very caring. This was my first time using a mobile vet service. My little guy has a hard time with anxiety since he lost his eyesight last year. This serv... See more
Company replied
Company details
Written by the company
BetterVet operates on the principle that pet healthcare should be convenient, comprehensive, and compassionate. By offering mobile veterinary services, BetterVet eliminates the need for stressful trips to the veterinary clinic, making it easier for pets to receive the care they need in the comfort of their own home. Services offered by BetterVet typically include: Wellness Exams: Routine check-ups to assess the overall health of pets and to detect any potential health issues early. Vaccinations: Essential immunizations to protect pets from various diseases. Sick Visits: Consultations and treatments for pets experiencing illness or discomfort. Chronic Disease Management: Ongoing care for pets with chronic conditions such as diabetes, arthritis, or heart disease. End-of-Life Care: Compassionate euthanasia services in the privacy and comfort of the pet's home, allowing for a peaceful farewell. Diagnostic Services: Including blood work, urinalysis, and fecal tests, often with on-the-spot results due to mobile laboratory capabilities. Pharmacy and Prescription Services: Direct delivery of medications, making it convenient for pet owners to receive what their pets need promptly. Technology Integration BetterVet leverages technology to enhance its services and customer experience. This includes: Mobile App and Online Booking: An easy-to-use platform for scheduling appointments, accessing pet health records, and communicating with the veterinary team. Telehealth Services: Virtual consultations for pet owners seeking advice or follow-up care without the need for an in-person visit. Geographic Reach BetterVet started with a focus on serving specific areas but has been expanding its reach to cover more regions. The goal is to provide accessible mobile veterinary care to pet owners in various cities and towns, offering a convenient alternative to traditional veterinary clinics. The Team BetterVet's team consists of licensed veterinarians and veterinary technicians who are passionate about animal health and committed to providing the highest level of care. The mobile nature of the service allows these professionals to spend more quality time with each pet and owner, leading to personalized and thorough care. Mission and Philosophy BetterVet's mission is to make veterinary care more accessible, less stressful, and more convenient for pets and their owners. The company believes in treating every pet as if it were their own, with a focus on preventive care, education, and transparency. Customer Experience BetterVet places a strong emphasis on customer experience, aiming to make every interaction positive and stress-free. This includes flexible scheduling, transparent pricing, and compassionate service from every member of the team. Environmental and Social Responsibility While specific initiatives may vary, mobile veterinary services like BetterVet often contribute to reduced carbon footprints by decreasing the number of vehicles traveling to veterinary clinics. Additionally, they may engage in community outreach and education programs to promote pet health and welfare. For the most current information on BetterVet, including services offered, areas served, and booking procedures, it's best to visit their official website or contact them directly.
Contact info
60 Massachusetts Ave, 02115, Boston, United States
- (888) 788-1165
- support@bettervet.com
- bettervet.com
4.4
Excellent
226 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dr Rashmir is one of the best
Dr Rashmir was great. She really made sure my pup was comfortable and explained everything she was doing in great detail.
May 11, 2024
Unprompted review
Reply from BetterVet
Hi Angel,
Thank you so much for your kind words about Dr. Rashmir. We're thrilled to hear that she made your pup feel comfortable and provided detailed explanations during the visit. Your feedback is incredibly valuable, and we're so happy that you had a positive experience with BetterVet.
Best wishes to you and your pup!
Both the vet and her assistant were SO…
Both the vet and her assistant were SO great, were so attentive and sweet with my dog and patient and communicative with me. Totally happy with how it went!
May 9, 2024
Unprompted review
Reply from BetterVet
Hi Tess,
Thank you for your wonderful feedback! We're thrilled to hear that both our vet and her assistant provided excellent care for your dog. Your satisfaction and your dog's well-being are our top priorities, and we're glad to know that we were able to meet your expectations.
If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help and look forward to serving you and your furry friend again in the future!
Dr Peck and D Morales
Dr. Stephanie Peck and Denise Morales are awesome with my 2 fur babies. Bentley and Foxy have adapted to them and their care. Thank you for all you do for my fur babies.
May 6, 2024
Unprompted review
Reply from BetterVet
Hi Debra,
Thank you so much for your kind words! Dr. Peck and Denise Morales are thrilled to hear that Bentley and Foxy have adapted well to their care. Your satisfaction and the well-being of your fur babies are our top priorities, and we're delighted to know that we've been able to meet your expectations.
If you ever need anything else or have further questions, please feel free to reach out. We're here to help and look forward to continuing to provide excellent care for Bentley and Foxy!
Dr. Peck is amazing!
Dr. Peck is amazing! She is personable, professional, and great with the animals. The Customer Service team is responsive, helpful, and friendly.
May 6, 2024
Unprompted review
Reply from BetterVet
Hey Stefanie,
Thanks a ton for your glowing review! We're thrilled to hear that Dr. Peck made such a positive impression on you and your furry friends. It's fantastic to know that she provided such excellent care and that our Customer Service team was able to assist you promptly and with a friendly touch.
If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help and look forward to serving you and your pets in the future!
Can’t recommend BetterVet
BetterVet is more than twice as expensive as a local vet & there support center is cruel, immoral, and all about greed. If you’re looking to pay twice as much to see a provider who will tell you to buy a 3rd probiotic from them and it’ll magically fix all your dogs issues then this is the vet for you! Be careful, you definitely won’t get what you pay for if you give your money to BetterVet. They’re already a LARGE COMPANY who can care less about you or your companions, but they will do and say whatever they need to get your money. I am currently seeking legal representation, have disputed with my bank, and warning my fellow community. Be careful!
May 2, 2024
Unprompted review
Reply from BetterVet
Dear Tanner,
We are truly sorry to hear that our services did not meet your expectations for your beloved pet. Our team of dedicated doctors takes immense pride in their work and always strives to provide the utmost care. We sincerely regret any inconvenience caused by the disconnection during your conversation with Dr. Fontana. She made multiple attempts to reach out to you and continue the discussion, but we understand that technical difficulties can be frustrating. Please know that, as per Washington law, we are unable to prescribe medication or diagnose via telehealth, and we make every effort to indicate this on our website when booking visits. Our goal is to provide guidance and support during these appointments. We truly wish you and your pet nothing but the best.
Best regards,
BetterVet Team
Great for anxious pets
Wonderful experience from start to finish. Both of my dogs, Colin and Louis,were seen at the visit.
Colin experiences extreme anxiety at typical vet visits and it is usually very stressful for him (and us). This vet visit was completely different! Colin was relaxed and happy the entire time.
For my other dog, Louis, the vet came up with a better plan of action for an issue he was seen at another vet for. We are already seeing an improvement.
We will definitely continue to use their services!
May 4, 2024
Unprompted review
Reply from BetterVet
Hi Melanie,
Thank you so much for sharing your experience! It's fantastic to hear that both Colin and Louis had a positive visit with us. We understand how stressful vet visits can be, especially for pets like Colin who experience extreme anxiety. We're thrilled that our approach made a difference for him and that Louis is already showing improvement with the new plan of action.
If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help and look forward to continuing to provide excellent care for your furry companions!
Reply from BetterVet
Hey Emily,
Thanks for your 5-star review! Hopefully our veterinarians made it an easy and stress-free experience.
Let us know if you need anything else.
Dependable
Dependable, on time, listens to our needs.
Dr Hefner is knowledgeable and helpful.
This is a stress free way to see a Vet.
The service is the Best!
May 1, 2024
Unprompted review
Reply from BetterVet
Hey Rosie,
Thanks a bunch for your awesome review! We're thrilled to hear that you found our service dependable, stress-free, and the best for your needs. Dr. Hefner and the team are dedicated to providing top-notch care, and we're delighted to hear that you found the experience to be just that.
If you ever need anything else or have more questions, just give us a shout. We're here to help!
North County BetterVet
North County BetterVet. Best call for cat care.
Dr Simon and assistant Carolina was the best call for my cat health needs! Our adopted cat is rumbunctious and overly excited and recent vet visits have not been successul. Is it the cat carrier, could it be the long wait at the veteranarian, or is it the dogs that come and go... Waits close to an hour, and then find out they cant' handle your kitty because he is too anxious. Lets schedule another visit, lets try some medication...Next visit with Gabapenton applied two hours prior to visit, only to have to wait again another length of time. Now the drugs are beginning to wear off, and the veteranarian comes back and says they couldn't do anything because kitty is too excited to handle and we are concerned for our staffs saftety.
BetterVet is the solution! They were able to work with our cat. Trim his nails like experts they are! administer the vaccines necessary, all the while keeping kitty comfortable with wonderful words and letting him know they are not there to hurt him...Kitty did so well. I highly recommend BetterVets for your spontaneous cat, North County BetterVet is amazing! No worries with veteranrian offices, no worries with dogs coming and going, no worries for the long wait only to be disappointed your kitty is too difficult to work with! BetterVet was a excellent alternative.
May 3, 2024
Unprompted review
Reply from BetterVet
Hey Matt,
Thanks a bunch for sharing your experience with North County BetterVet! We're thrilled to hear that Dr. Simon and assistant Carolina were able to provide the best care for your cat's health needs. It's fantastic to know that your adopted cat felt comfortable and at ease during the visit, especially considering past experiences elsewhere.
Our team understands the importance of making every pet feel safe and cared for, and we're delighted that your kitty did so well with us. If you ever need anything else or have more questions, just give us a shout. We're here to help!
I have asked since they first started…
I have asked since they first started this to have my dog seen I am disabled don't have a car and it's extremely hard to find someone to take me to his Vet visits but all they ever say we don't service your area .We need Vets that service our area they matter too so frustrating 😤
May 4, 2024
Unprompted review
Reply from BetterVet
We apologize for any inconvenience, but at the moment, our home visit services are not available in your area. However, we are pleased to offer virtual vet visits as an alternative option for your convenience. If you would like to schedule an appointment with one of our doctors online, we would be more than happy to assist you. We are constantly striving to expand our service area and hope to include your location in the near future. In the meantime, we suggest joining our waiting list. Rest assured, as soon as we begin servicing your area, we will notify you via email. Thank you for considering our services and we look forward to potentially serving you in the future!
Dr Kim and Devon are great
Dr Kim and Devon are great, very good with handling my Dog
April 30, 2024
Unprompted review
Reply from BetterVet
Hey Richard,
Thanks a bunch for your kind words! We're thrilled to hear that Dr. Kim and Devon provided excellent care for your dog. Our team is dedicated to ensuring every pet feels safe and comfortable during their visit, and we're delighted that your furry friend had a positive experience with us.
If you ever need anything else or have more questions, just give us a shout. We're here to help!
The fact that a Dr and Vet Assistant…
The fact that a Dr and Vet Assistant came to the house to care for my senior dog, was an Awesome experience, just as thorough as an office visit but in your home. i have been telling every pet owner i know about Bettervet, I highly recommend.
April 30, 2024
Unprompted review
Reply from BetterVet
Hey Janet,
Thanks a bunch for sharing your experience with us! It's awesome to hear that having our vet and assistant come to your house made such a positive impact for your senior dog. We're all about providing thorough care right in the comfort of your home, so it's fantastic to know we hit the mark for you. And we're super grateful for you spreading the word to other pet owners - word of mouth is the best recommendation!
If you ever need anything else or have more questions, just give us a shout. We're here to help!
The vet and tech arrived on time and were professional
The vet and tech arrived on time. They were personable and professional at the same time. They made friends with my dog through the treats I supplied. I helped them with him and he was perfect gentleman. They were kind and gentle. The only time I needed the muzzle was with the nail trim which he really doesn’t like. The appointment was done in a timely manner.
May 1, 2024
Unprompted review
Reply from BetterVet
Hey Lisa,
Thanks a bunch for sharing your experience with us! We're thrilled to hear that our vet and tech made a positive impression on you and your furry friend during their visit. Making friends with treats sounds like a winning strategy! 😊
It's fantastic to know that your dog felt comfortable and behaved like a perfect gentleman. We always aim to be kind and gentle, and we're glad that approach worked well for your pup. And hey, we totally get that nail trims can be a bit tricky - we appreciate your understanding!
If you ever need anything else or have more questions, just give us a shout. We're here to help!
Best Vet Visit Ever
I just had my first pet visit with BetterVet Chicago and my cats didn't go as berserk as usual. When my home vet retired after years of caring for my cats at home, I dreaded looking for a new vet. Dr. Jesse Navatta and Cassandra CVT have the very best bedside manor and were able to vaccinate both cats with very little stress. I highly recommend BetterVet!! They took the time to confirm my appointment several times and sent messages to tell me exactly when they would arrive!!
April 30, 2024
Unprompted review
Reply from BetterVet
Hey Karen,
Thanks so much for sharing your experience with BetterVet Chicago! We're thrilled to hear that your first visit with us went so well, especially considering the circumstances with your previous vet retiring.
It's awesome that Dr. Jesse Navatta and Cassandra CVT provided such excellent care and helped keep your cats calm during their vaccinations. We're all about making vet visits as stress-free as possible for both pets and their humans, so we're really happy to hear that we hit the mark for you.
And we totally get that clear communication is key, so we're glad our appointment confirmations and arrival messages were helpful! If you ever need anything else or have more questions, just give us a shout. We're here to help!
Dr. Keyes
Dr. Keyes and the vet tech assistant were great with my cat, Luna. Prior to the visit, there was communication to set expectations of their arrival which helped me plan for my day. I did not sit in the room with them when they examined Luna but I barely heard a peep from her and heard them being so kind to her which was very reassuring.
April 27, 2024
Unprompted review
Reply from BetterVet
Hey Paola,
Thanks for sharing your experience with Dr. Keyes and our vet tech assistant! We're delighted to hear that Luna's visit went smoothly and that you felt reassured by the kind treatment she received.
Communication is key, so we're glad our updates helped you plan your day accordingly. We strive to make every pet feel comfortable during their examination, so it's fantastic to hear that Luna did so well! If you ever need anything else or have more questions, just give us a shout. We're here to help!
Before the visitlove you guys
Before the visit, the staff was attentive and caring. Dr Navarro and his assistant were so great with my cat.
Thank you!
April 27, 2024
Unprompted review
Reply from BetterVet
Hey Roberta,
Thanks a ton for your kind words! We're thrilled to hear that our team provided attentive and caring service both before and during your visit.
Dr. Navarro and his assistant were delighted to help out and ensure your cat received the best care possible. If you ever need anything else or have more questions, just give us a shout. We're here to help!
Excellent service and the team was so…
Excellent service and the team was so great with not only the dog who needed to be seen but all of my other dogs who wanted their attention!!
April 25, 2024
Unprompted review
Reply from BetterVet
Hi Kari,
Thank you for your kind words! We're thrilled to hear that you received excellent service from our team. It's wonderful to know that they were not only great with the dog who needed to be seen but also attentive to your other dogs who wanted their attention.
Ensuring all pets feel comfortable and cared for during our visits is our priority. If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
Great friendly service!
Super friendly, knowledgable & professional! Great service from Bambi & Amy, who gained the trust of my anxious Great Dane quickly. Both were terrific in explaining their diagnosis and next steps. We look forward to their next visit!
April 19, 2024
Unprompted review
Reply from BetterVet
Hi Patrick,
Thank you for your wonderful feedback! We're delighted to hear that Bambi and Amy provided super friendly, knowledgeable, and professional service for your anxious Great Dane.
Building trust with our patients is so important, and we're glad to hear that they quickly gained your Great Dane's trust. It's fantastic that they were able to explain their diagnosis and next steps clearly.
We appreciate your kind words and look forward to serving you and your furry friend again in the future! If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
Awesome!
It was fast to book an appointment for my 15-year-old cat, Eco. The vet, Barbara, and the nurse were fantastic. They were very kind to Eco and cared for her during the visit. I booked an appointment for the regular vaccines, but Eco was also thoroughly examined. I received some supplement prescriptions and medical recommendations for her. Awesome!
April 17, 2024
Unprompted review
Reply from BetterVet
Hi Talita,
Thank you for sharing your experience with us! We're thrilled to hear that booking an appointment for Eco was fast and convenient.
We're delighted that Barbara and the nurse provided fantastic care for Eco during her visit and that they were kind and thorough in their examination. Providing medical recommendations and supplement prescriptions to ensure Eco's well-being is always our goal.
We're glad to hear that you had an awesome experience with us! If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!
The vets were kind and patient
The vets were kind and patient. They answered my questions and discussed my concerns.
April 17, 2024
Unprompted review
Reply from BetterVet
Hi Kristen,
Thank you for your feedback! We're glad to hear that our vets provided kind and patient care during your visit. It's important to us that we address all your questions and concerns, and we're pleased to hear that they took the time to discuss them with you.
If you ever need anything else or have further questions, please don't hesitate to reach out.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.