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Betwhale Reviews 

469
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the deposit process quick and easy, with many options available. People enjoy the variety of games and sports betting, noting the site runs smoothly. Some reviewers also appreciate the helpful and fast customer service, along with the rewards and credits provided. However, a significant number of people were dissatisfied with the withdrawal process. Many reported extended waiting periods for payouts, often experiencing delays of several days or weeks. Consumers also noted difficulties receiving their full winnings, with some funds being adjusted or not fully disbursed. Some encountered unhelpful customer support, characterized by slow responses and generic replies.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers reporting that depositing funds is generally... See more

Website

Reviewers highlight ambiguous aspects of website, with some praising it as a great sports betting site that... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support team for... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising the support team... See more

Refund

Users describe negative interactions with refund, with many reporting significant delays and difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Restructure your customer support department. They if human (hard to tell) are uninformed and unable to apply a solution to most problems. Also BetWhale obviously and for obvious reasons caters to the... See more

Rated 3 out of 5 stars

A lot better then most of the online slots I’ve played haven’t won anything to withdraw yet but I also haven’t put much into this website yet games run smooth I also play on betus id choose this websi... See more

Company replied

Rated 3 out of 5 stars

Overall, I like the experience but the games often resets on its own while I’m in the middle playing. The deposit process is quick and easy, but the withdrawals take much longer even though it essent... See more

Company replied

Rated 3 out of 5 stars

The games are fun the sports betting is great.i won quite a lot my first time playing and I had to wait over 7 business days and they still didn’t payout my withdrawal……I got impatient and played it a... See more

Company replied



Contact info

2.8

Average

TrustScore 3 out of 5

469 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(469)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Trapped my money by immediately limiting my bet sizes

As soon as I began betting they set very low limits on my play: $100 on NFL games, $50 on NCAAF games, and even less on other sports. And, since the limits were so low, I could not reach my play through level on the bonus. Ergo, I can't withdraw. They essentially took my deposit but then trapped my money at their site through the limits. Terrible site I will never use again.

November 14, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

We’re sorry to hear about your frustration with the betting limits. These limits are in place to ensure responsible play and a safe experience for all our users.

That said, we’d like to review your account and see if there’s a way to resolve any issues preventing you from withdrawing your funds. Please contact our support team at assistance@betwhale-mail.com so we can assist you directly.

— The Betwhale Team

Rated 1 out of 5 stars

Scam after making a deposit I couldn't…

Scam after making a deposit I couldn't log into the website. They had also posted a positive review in which I knew nothin about.

November 9, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

We’re really sorry to hear you had trouble logging in after your deposit. The site was down last week for scheduled maintenance, but it’s now back up and better than ever!

Please reach out to our support team at assistance@betwhale-mail.com so we can help get your account access sorted and review your concerns. We take all feedback seriously and want to make sure you’re fully supported.

— The Betwhale Team

Rated 1 out of 5 stars

Wish I could give it ZERO

Wish I could give it ZERO ! They will find every possible way to scam your cash ! Hidden Bitcoin deposit fees of 10% !!!!!! Then of course they lessen the deposit bonus amount because they took 10% ! Then they will tell you they will credit it back AFTER the 30X rollover requirements!!!! That’s 30 X folks ! And even after all of that I had .95 cents left and was only a few spins away from getting 50 free spins via another alleged bonus and that disappeared as well ! Was told we take anything less than $1 !!!!! Fn lying scamming company !!!! BEWARE ! You will NEVER see a penny !!!!

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Worse gambling website I have ever…

Worse gambling website I have ever used. You must watch every winning credited to your account they will short you. There customer service is garbage.

November 7, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

We’re sorry to hear about your experience and take concerns like this very seriously. Please reach out to our support team directly at assistance@betwhale-mail.com so we can review your account and resolve any discrepancies. Our goal is always to ensure a fair and secure experience for all players.

— The Betwhale Team

Rated 1 out of 5 stars

This site is absolutely horrible

This site is absolutely horrible. You can request a withdrawal of up to $2500 which they say will be processed within 5 days, HOWEVER, it takes 2 weeks to process and they NEVER pay $2500. They give you some BS about how much you bet, deposit, how active you are and only send $300. Never seen a site withhold funds like that. Betwhale is a scam!

October 15, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Hi Danny,

We’re very sorry to hear about your experience. Please reach out to our support team at assistance@betwhale-mail.com so we can review your account and withdrawal thoroughly. Our goal is to ensure all players receive their funds accurately and fairly, and we take concerns like this very seriously.

— The Betwhale Team

Rated 1 out of 5 stars

Over a month and still waiting...

Over a month and still waiting for my money. Just want my withdrawal so I can delete the app and NEVER mess with them again. I have contacted them several times and havr proof of all of this... also i never got my bonus but I don't care about that, just want my withdrawal so I can be done

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Complete ripoff.

Complete ripoff.
They make it easy to make a deposit but as soon as you want a withdrawal, that is when the shenanigans start!
They come up with every excuse imaginable why your withdrawal has not been sent to you.
YOU'LL NEVER SEE YOUR MONEY, DON'T OPEN ACCOUNT WITH THEM. DO YOURSELF A FAVOR, USE ANOTHER SITE.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Waiting on Withdrawal — Starting to Get Really Concerned

I’ve been waiting 4 days now for my $2,500 withdrawal from BetWhale to get approved. I know their site says it can take up to 5 days, but honestly, it’s hard not to get worried when other betting sites I use usually process withdrawals in under two hours. i am worried about getting my money out..

What’s making me even more nervous is reading other people’s comments saying that after waiting forever, they were only allowed to withdraw like $300 at a time. If that’s true, this could end up taking months just to get my own money back — and that’s really concerning.

I just don’t get how this site gets so many positive reviews when the payout process seems so slow and unclear. It’d be great if BetWhale could be more transparent or actually speed up withdrawals, because right now, this whole thing feels sketchy.

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this Casino like the plague

Avoid this Casino like the plague. They are a very shady company. Won $600 after completing a ridiculous 35x play through requirement. Requested the $600 redemption and was denied for the full amount and only given $300. I then again requested the remaining $300 and have been ghosted for it for over 3 weeks now. So while I did technically get paid something, it was nowhere near the amount I won and they will not pay out the rest. Company cannot be trusted.

October 3, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Hello,
We regret to hear about your experience and understand how concerning this situation must be. To clarify and resolve the payout discrepancy you’ve mentioned, please reach out to assistance@betwhale-mail.com with your account information.

Our Compliance and Payments Teams will conduct a full review of your withdrawal history and provide a detailed explanation or corrective action if applicable. We take payout issues very seriously and appreciate your patience while we investigate this further.
– The BetWhale Team

Rated 1 out of 5 stars

Definitely a scam site

Definitely a scam site. It’s been over a month and I haven't gotten my money. Of course Ive messaged several times and it’s always an excuse. Then the last message they says “oh there has been an error and we are launching an investigation over this.” Bunch of BS. Then said I can get it faster if I want bitcoin. No I don’t want bitcoin- I want real money. You know the kind of real money I put into the site ?
Do not play. It’s a waste of time. I’m glad I didn’t spend much.

October 23, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Hello Destiney Richey,

Thank you for sharing your feedback. We sincerely apologize for the delay and the frustration it has caused. Please rest assured that your withdrawal request will be reviewed in full by our Payments Department. Kindly email assistance@betwhale-mail.com
with your username, so that we can locate your account and expedite the resolution.

We value your trust and are committed to ensuring all verified withdrawals are processed securely and as quickly as possible.
– The BetWhale Team

Rated 1 out of 5 stars

Zero stars

Zero stars, worst site, i have used the site for over a year, and deposits is instant every everything works fine there. But when I win, withdrawals take forever, so i end up canceling pretty much every time. i keep asking them to remove the feature or just speed up my withdrawal, after waiting like 5 days and still nothing, just the same ai talking in the support. i lost a lot on this site, and withdrawals never come, or just take too long, to where I just wanna lose it instead.

October 23, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Hi there,
We’re really sorry to hear about your experience and the delay with your withdrawal - that’s definitely not the experience we want for our players. Our team can review your case and help speed up the process. Please reach out to assistance@betwhale-mail.com
with your account details so we can take a closer look.

Thank you for your patience.

– The BetWhale Team

Rated 1 out of 5 stars

Stole my Credit Card Info and obviously the Changed RTP% on my account.

You might win until you try and withdraw the money. The second I was approved for verification the 28,000$ I had won over the course of playing all day every day for 5 days was gone in less than an hour. Went from winning bonuses every 30-60 spins and winning 500 on average while betting 20-40$ spins to getting a bonus every 300-400 spins and the most I won was 9$. If your going to change the RTP and be a shady online casino atleast do it a little less suddenly and severely.

And the best part after pretty obviously screwing with me and my account they stole not ONE, But TWO desperate credit card numbers and made purchases on them both. I know it was them because the second one was only two days old and they were the only think I had used the card with. So please explain how that must be "Bad luck" or whatever other nonsense you tell people who complain about your casino. Literally steal your info on top of stealing your money in their rigged casino. DO NOT SIGN UP. THERE ARE PLENTY OF OTHER LEGIT CASINOS YOU CAN PLAY.

October 4, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Hello,

We take these types of allegations very seriously. BetWhale operates under strict data protection and fair gaming policies, and we want to assure you that player financial data and game outcomes are never manipulated under any circumstances. All transactions are securely processed through verified third-party payment systems, and game RTPs are certified by our software providers.

To help us investigate your report in full, please contact our Support Department immediately at assistance@betwhale-mail.com with your account details and any supporting information. Our team will review your case, including transaction logs and gameplay data, and provide a detailed report.

Your security and trust are extremely important to us, and we’re committed to resolving this matter with complete transparency.
– The BetWhale Team

Rated 5 out of 5 stars

Over $2165 winnings pick 4 - Keeneland Update!

It took 3 days from 10/18/25 to 10/21/2025 on adjustment payment from betwhale. Emails. Chat. etc.

Superior service. Was missing payment and was adjusted correctly on my account. Shoutout to Mr. Dorian.

Now, waiting on withdrawal process. Hopefully no delays. Thank you Betwhale!

October 20, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for your feedback. We’re pleased to hear that your account was adjusted correctly and that our team could assist you. We aim to ensure all withdrawals are processed smoothly and appreciate your patience.

Thanks for being part of the Betwhale Family

Rated 1 out of 5 stars

A FEW YEARS AGO I CASHED OUT AROUND…

A FEW YEARS AGO I CASHED OUT AROUND 1.5K FROM THEM, R THEY DID THE SAME THING WITH ME, I WAITED IT OUT, THEN I CHARGED BACK MY CREDIT CARD FOR THE 500 I INITIALLY DEPOSITED WITH THEM, I ADVISE ALL OF U IF U USED CREDIT CARDS TO DO THE SAME

October 17, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

We’re sorry to hear about your past experience. At BetWhale, we aim to process all deposits and withdrawals securely and transparently, and we take any concerns about payments very seriously.

We encourage players to reach out directly to our support team for assistance so we can resolve any issues promptly.

Rated 1 out of 5 stars

Crooks

As close to a complete scammer as you can get. The 10-14 day $300 withdrawal cycles is the tip of the iceberg with this company. Finally got a real bone to pick with them. After requesting another $2500 from them (yes, I know I’m only getting 300$), I redeemed a 10$ sportsbook bonus bet from them. At this point, I have around $800 in my account. Didn’t get to use it and I decided to head to the Buffalo Sabres game and bet on the game. I placed 500$ on the Sabres ML who won the game 8-4. At 1.89 odds, I should’ve been paid out around $945. To my surprise, I had less money in my account than before I even placed my bet. Way less. $450 less. I was somehow down $450 after winning $400. Turns out due to some “terms & conditions” the $10 bonus bet somehow got combined with my large $500 wager and my maximum payout from this was $300 and change. If anyone from BETWHALE is reading this I hope you’re happy that I will make over 3.5k from your company. The Canada Goose jacket I got is amazing. I swear to never place another wager on your sportsbook unless my family has a gun to their head.

October 16, 2025
Unprompted review
Rated 4 out of 5 stars

Website gives great bonuses although…

Website gives great bonuses although they take atleast a week to payout which is really frustrating.
If you got a payout and they keep giving you copy and paste answers its annoying but they will payout which is the main thing.

October 1, 2025
Unprompted review
Betwhale logo

Reply from Betwhale

Thank you for your feedback. We’re glad to hear you’re enjoying our bonuses! We completely understand that waiting for payouts can be frustrating and appreciate your patience.

Our team is committed to ensuring every withdrawal is processed accurately, and we’re always working to improve the experience.

Rated 1 out of 5 stars

Day late Dollar short.

I like the book itself, great odds plenty of betting options with a cash out option that other books don't have. I will say the negative they are a day late and a dollar short when it comes to their payout. Never pay out the full amount request as well tedious 5+ days to receive payment. Now notified they will take 6-10 days to process payment because they are "backed up".

September 30, 2025
Unprompted review

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