Betzillo 

I had nothing but praise for this site until they updated to betzillo 4 and royal reels 21.
3 times this week I have had wins on betzillo and randomly my balance slowly goes to zero without me playing a bet .i literally watched the balance drop. I spoke to chat who are useless and they said I had made a bet on keno that isn’t even possible no such bet can be made $92.00 on ameruso keno (you can’t bet that amt)
This is one case I’m still waiting for my money of 92$ on betzillo royal reels the same issue
There seems to be a bug. All chat could say is you bet 92 bad English they robots and don’t understand a word
I will never use this site again or royal reels what a shame

SCAM SCAM SCAM DONT PLAY THIS GAME. I WON $1500 ALL OF A SUDDEN THEY BLOCKED MY ACCOUNT!

I won money on the slots and won’t let me withdraw my balance as it says not amount of exceeds in my balance when it Cleary is. And now I get find and contact support and is starting to feel like a scam

UPDATE FEBUARY 2026

This is what I got when the manager/owner sees my reviews. He tries to contact me personally.

We apologise for the inconvenience caused. Following a review of your account as part of our KYC and compliance checks, we regret to inform you that the account does not meet the minimum participation and eligibility requirements outlined in our Terms and Conditions. We have tried to assist where possible, however our hands are tied in this matter.

As a result, the account has been banned, and any pending withdrawals have been cancelled in accordance with our policies.

If you have any further questions or require additional assistance, please feel free to contact us.

As you can see here more covered up bullshit to sound formal. I’ve seen it millions of times but you only see them slip up rarely. One of the support workers even admitted to the scam in the live chat 😂

Biggest grubs alive.

UPDATE 26/12/25

HIT A NICE BONUS HAND ON BLACKJACK THAT PAID 7K TRIED TO PULL 6 FROM THE ACCOUNT AND THE ROIT STARTED…. RIDICULOUS VERIFICATION. ENDLESS CONTACTING SUPPORT AMD STRAIGHT UP LYING TO ME. YOU CAN NEVER COMPLETE THE VERIFICATION AND THE FUNDS ARE TRAPPED FOREVER. GENUINLY LOST A RETURNING AND PAYING CUSTOMER. YOU WILL NEVER WIN BIG!!!!! BEEN ONTO SUPPORT FOR 40 HOURS TRYING TO RESOLVE.

Honest human review, been on betzillo for a few months now, i havent had any major issues with the platform in any way. my only warning is dont use the %%%% bonuses, i fell for them multiple times but you have to wager 40x what the amount is so on 30$ deposit that 1200$ and th at only on pokies and not live/crash games, so its nearly impossible to complete and get your money in real cash. ive also had a issue where my payments were not working for a period of time but now ive come back and they work. the withdrawals are actually quick and all mine have gone through but only with the biggest... Read more

‼️‼️‼️‼️AVOID BETZILLO‼️‼️‼️‼️ avoid like the plague! They will rip you off! Won a 100k max win on gates of Olympus, only to receive 15k from my attempted 100k withdrawal. Support kept running me around in circles stating I could only withdraw 15k maximum at a time but refused to honor the rest of my balance and it just vanished!! Poof into thin air. Don’t know I ever jumped on another gambling site - will only play on GAMDOM from now on. PLEASE Stay away from Betzillo!!!! They are Big scammers and you can’t do anything at all about trying to retrieve it.

A very interesting organization. At first everything goes well — fast deposit, withdrawals not too long. But then, at one moment, when you have a decent amount accumulated in your account and you want to withdraw it, the carousel begins. First they start a KYC check, then they ask you to provide some statements that are supposed to include a bunch of information — but the funny thing is that almost no crypto exchange issues such statements. Okay, after struggling for two weeks I managed to prepare the required statement. After that, Betzillo still can’t withdraw the money to my account, claiming the wallet address is incorrect — give them another address. I gave them another address, and immediately it’s KYC again: provide a statement for this address to confirm it actually belongs to you. Fine, I did that. A couple of days later I still can’t withdraw the money, and they just block the account without any notification — naturally, with the balance still on it. The reason for the block: ‘the account is marked as suspicious.’ Well, imagine that. Why wasn’t it marked suspicious when there was no money on it?

Been with them for months now, had really good experiences until recently. Deposit issues, support issues, extra charges. You bring an issue up and you get the same response over and over, quick to shut the chat on you while you’re replying.

They introduced a VIP program that honestly isn’t special at all. Cash back is nice but they pay this as a “bonus”. Considering other sites are happy to pay it regardless, i use another site that doesn’t take into account win/loss in you cash back. Not this site.

Currently running an advent calander, day 3 my prize wheel messed up, they just said it was a no win. So 4 days in iv now had 3 no wins….. seems pretty rigged honestly. I did it next to my mate, exact same spot it landed on. Tease on the big prize but lands on the no win only just.

Honestly, iv loved this site. Had some good wins, enjoy the providers but the service you receive is dismal, customer service should be important yet they lack this. I’d be happy if they sorted this out otherwise I’ll just boycott completely and let the people iv referred know also. Will be taking a step back from here on out. Until they sorted their shit out

Words cannot describe how horrific and terrible my experience with this casino has been, whilst I accept some responsibility for falling for this elaborate scale from an unverified and unlicensed casino operating under the guise of being a legitimate Australian based entity, if my efforts can do anything to discourage any other users from ever using this platform it will be worthwhile.

To starts with, they use unlicensed third party offshore companies to divert transactions from being flagged by banking providers as gambling (a significant problem for us problem gamblers who utilise platforms such as GAMBAN and BetStop to prevent ourselves from gambling). They also overcharge you in foreign currencies and don’t compensate the difference. When requesting to close account for the purpose of protecting my mental health and myself from gambling harm they repeatedly ignore requests and don’t provide any responsible gambling mechanism, continuing to send you promotions to entice you to gamble.

After depositing over $28k, when it finally comes time to withdraw they ask for verification documents (most casinos will do this beforehand inline with KYC practices but they clearly don’t see the need). Regardless I provided photos of all cards including one that was never used for deposit which should not be required, account statements, proof of identity, and passport identification. They take multiple days to respond and continue to make excuses and ask for new photo angles, tell me that digital cards need to have cardholder names (sven though via live chat they have told me this is not a requirement and is not stated within T&Cs) even though the issuer doesn’t provide (so I provide a proof ownership document designating ownership direct from bank), responding that any deposits from card without cardholder name means you will not be able to withdraw (why accept the deposit then?), then I request a new card design with the name on it, tell me my cards are different than what are used to deposit based on the middle six numbers which are advised to be hidden, accusing me of having another card with the same 6 first digits and last 4 digits (go figure the likelihood) and then ask me to provide photos of a card they’ve already verified that wasn’t used to deposit from multiple angles, then ask me for a further individual card statement with every transaction showing from every card I’ve used even though they know statements come from accounts and not directly from cards. After providing all of this and them saying at each step it’s the last document they need they finally go back and reneg their confirmation 14 days and 28 emails later and say that the verification documents are invalid and for that reason and they cancel my withdrawal and confiscate all of my winnings and finally close my account. Obviously this is untrue as I have provided all of the necessary documents that have been certified at endless other organisations.

I don’t want to hear this absolute bullshit contact us directly and we’ll resolve, they won’t they are full of absolute shit. They are a banned entity from ACMA with no licence to operate in Australia or onboard Australian consumers. I will take every single action possible to sink this corrupt organisation which has unrightfully taken away my livelihood.

If anyone else is going through something similar with this group of cheats please reach out and I will for formalising a case to multiple domestic Curacao based and global arbitration parties to ensure the issues are resolved, funds are returned, payment processors block and blacklist all transactions to and from their illegal third party companies used to transaction launder and they are banned from utilising their brand and marketing in Australia ever again.

Betzillo replied to my poor review, told me to get in touch with them on live chat to resolve the situation... To only turn me away yet again. Obviously they've just replied to look as though they want to resolve my issue. Betzillo can not be trusted even when attempting to make amends.

Been trying to sort an issue out with betzillo and keep getting automated email reply’s from them, I can’t seem to get in contact with them and have been trying for over 14 hrs been trying to withdraw $4000 but I keep getting automated emails and no one real is replying to me I have sent through every bit of identification you can imagine and I still can’t get my winnings, I have never experienced anything like this before and I’ve been playing online gaming for years now

This has been resolved. Thank you

Everything is fine until you win a larger amount of money. They ask for verification documents even though you have sent them, round and round getting no where.
Can't call them

After reading the comments below I'm now convinced that they are running a scam and getting away with stolen funds I've had my last two bets rejected $30 today and another 13th November $125 they take the money then the bet placed is no recording of it when you talk to them they just keep saying that its being resolved how sad that we live in a world that you carnt trust anyone anymore I no I won't receive my stolen money back karma will come back to bite them

Been on betzillio for a while normally a good site but today made 2 crypto deposits neither of them went though checked the blockchain both were successfully processed on the blockchain within 30 seconds but they still haven’t credited it. been back a one forth with live chat and emailing support. Been 10 plus hours been told to wait for an email been waiting for 8 hours with no funds or answers

Won over 3k and they permanently restricted me when trying to withdraw … AVOID. they hate when you win money

I cant even log on to the casino now.
It keeps telling me that I am blocked.
I have only been on the site once. Nothing went wrong. Why would I be blocked.
Not a very good first start.
Think I will go back to my other casino site. I have been using for years.
Never been blocked

The odds on this casino are the worst I've experienced ever. I've played many with the same games platform, all have their dodgy looking rolls poor returns but this one takes the cake. Look elsewhere.

When you sign up,you may get a few wins, but after that they just take your money. I would not recommend this casino unless you like to see your money go down the drain.

Scam. Stay away. Promise bonuses that don’t exist. Games are boring. Customer support is garbage. 100% scam.

I have won 100 bucks but I put the wrong details in can someone help me where to find customer support