Fantastic service! Staff from Be Valued were knowledgeable and helped answer my queries on choosing a new fridge. Ordered, delivered and fitted by AO, two days later. Old fridge recycled and packagi... See more
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After tool theft covered by LV is was passed to BeValued , I checked the reviews and thought here we go, more hassle I found the online application worrying ,difficult to get your point over and... See more
Finally received settlement after a month of what can only be described as extremely painful. Part of my home insurance with AXA had been subbed out to BeValued and from day 1 the experience was hor... See more
BeValued dealt with my claim 100-50-352937 They were absolutely exceptional from start to finish and no job was too big for them. They helped me out beyond my expectations and Matthew was brilliant... See more
Company details
Written by the company
BeValued specialises in the professional management of contents insurance claims. We combine the knowledge and expertise of our product specialists, the care and empathy of our claims handlers and our cutting-edge technology to deliver an exceptional claims experience for all policyholders.
Contact info
Moy Avenue, BN22 8LD, Eastbourne, United Kingdom
- info@bevalued.co.uk
- bevalued.co.uk
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Good experience
Insurance company handed over the claim validation process and everything went well, they explained and kept me fully updated and offered a fair settlement to conclude the process.
Excellent and professional with a fast service
once I was handed over to this company it was excellent. Prior to that the insurers would not proceed without a copy of my receipt. I can't tell you how long I spent going through statements. Once this company took over they accepted the handbook from the product.Within a couple of days it was completed. Excellent

Reply from BeValued
Can’t fault the handling of our claim…
Can’t fault the handling of our claim very efficient and seamless.

Reply from BeValued
Can’t fault the way my claim was dealt…
Can’t fault the way my claim was dealt with by this company, from collecting of my laptop to reporting took less than 5 days.
Amazing service. Would highly recommend to anyone.
2446296

Reply from BeValued
My claim was initially submitted to…
My claim was initially submitted to Aviva in connexion with my House Insurance policy and a promised response did not arrive.
As soon as my claim details had been passed to BeValued under reference 2446592 it was dealt with courteously and efficiently.

Reply from BeValued
Couldn't be more thankful to Amy
Couldn't be more thankful to Amy, I had my phone stolen yesterday and had a nightmare dealing with my phone contract provider but BeValued helped me to get a new one the next day.

Reply from BeValued
5⭐️⭐️⭐️⭐️⭐️ Customer Service
Following an accident at home, we claimed on our Contents Insurance for a new oven. General Accident put us through to BeValued.
Mathew took charge of the claim from start to finish and I simply cannot praise him enough. He listened to what had happened, took the time to find out as much information to settle the claim, kept me up to date every step of the way, suggested alternatives when a problem arose and phoned me back when he said he would.
If Mathew is indicative of the rest of the Company, then Wow!
5 ⭐️⭐️⭐️⭐️⭐️ Service all the way, thank you BeValued and Mathew.

Reply from BeValued
Fantastic service from AXA Insurance and Be Valued
I damaged my hearing aid and reported to AXA on Wednesday 17th they instructed Be Valued who rang me within 4 hours checked the claim and came back to me the following day and accepted the claim and recommended payment to AXA. Money in my bank Thursday AM. Couldn't ask for better service from Be Valued or AXA, very satisfied.

Reply from BeValued
Mathew was extremely helpful
Mathew was extremely helpful, efficient and professional. Very satisfied overall

Reply from BeValued
Great customer service
Having suffered a break in and burglary at home, there were many matters to deal with at a stressful time. The Team at BeValued dealt with the loss of our electricals so brilliantly. Their response was swift, friendly and very efficient. The customer service I received was first class. Great communication and very easy to deal with. One matter ticked off our list! Thank you so much.

Reply from BeValued
Good customer service
My claim was dealt with efficiently and quickly by Matthew. I like the fact I can speak to a real person not a screen live chat.
Matthew went out of his way to make sure the settlement was correct. Very happy with the service.

Reply from BeValued
Very polite and understanding
Very polite and understanding. Prompt actions in response and assurance in follow up. Good experienec

Reply from BeValued
Fast and simple
My insurance company put me in touch with be valued to deal with my claim.
It was straight forward and very simple to complete and was dealt with in under a week. I dealt with Mathew who was very helpful.

Reply from BeValued
Good, quick service
I was referred over to Be Valued from Axa insurance. Like others, I was a little worried by some of the reviews on here but my experience was very positive. I spoke to Nicole on the phone a couple of times who was friendly, efficient and helpful.
My claim was settled quickly and to my satisfaction with minimal fuss. I have only knocked a star off because there was a mistake on my policy details initially when they set up my claim which I had to chase through.

Reply from BeValued
Quick and easy
BeValued resolved an Aviva household insurance claim for me.
The process was straightforward and efficient. Commendable.

Reply from BeValued
Great customer service
Just wanted to say. Big thank you to matthew at be valued for some brilliant customer service. I cannot fault your impeccable excellence. You are 10/10, you are helpful and diligent.
24hrs turn around from start to finish!!

Reply from BeValued
I was somewhat nervous when my LV…
I was somewhat nervous when my LV insurance told me I would be dealing with Bevalued / claim companion after reading all these reviews.
My experience couldn’t have been any better. Sadly I’d had my golf clubs stolen, and was able to luckily provide receipts for all of them. The site was a little glitchy to upload all the proof or purchase etc, but I called them up and they helped with getting it all sorted.
They were very clear about what steps would be next and the timeframe, and I was really happy with the replacement values etc, and how to proceed with the settlement.
The times I’ve called, they have answered mostly in less than 1 minute, the staff couldn’t have been any more helpful.
This has been my first ever insurance claim, and it couldn’t have been any less stressful.
I’d say credit where credit is due, my experience has been very positive.

Reply from BeValued
Tried to download the message they sent…
Tried to download the message they sent me it's not downloading can't find a phone number for them emailed no reply yet

Reply from BeValued
Been referred by AXA due to ipad…
Been referred by AXA due to ipad dropped in Bath. Bevalued,s registration page is garbage. I don't want to add a second policy contact but can't process to next stage plus when I do try and add one I still can't progress to next stage. This feels like a tactic to put off claimers and avoid paying out claims. Im sure they still get an instruction fee from the insurer
Company should be renamed DE VALUED
Be aware that if you make a claim with your insurance company and the claim is referred to “DE VALUED” you ain’t gunna get new for old - even though the policy says that’s what you are insured for!!!!!!
Made a claim following accidental damage to a Sony TV which cost £500 (we have receipt etc) claim was passed to this set of shisters (DE VALUED) to settle the claim. All they offered was a Panasonic TV valued at £299.
Me thinks smoke, mirrors and fine print cons the valued customer again!!!!!
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