B Free Australia Reviews 50

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The tummy bands were unwearable, like 1950's corsets with no way to actuallly pull on over the hips. The site said they are happy for returns, but hid that they refuse to give refunds and you are stuc... See more

Rated 1 out of 5 stars

This website is a scam! I purchased the bamboo tights and they are absolutely not as described. Cheap, poor quality, tacky see thru crap! I am entitled to a refund as the item is not as advertised... See more

Rated 5 out of 5 stars

Always a pleasure to deal with it. Their customer service is amazing. Have loved every experience I’ve had with them. Would definitely recommend. All great reviews on the product. Great quality and lo... See more

Rated 5 out of 5 stars

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces. The Cotton range has... See more

Company details

  1. Shopping & Fashion

Written by the company

B Free Australia is an apparel and intimates company based in Melbourne. Our brand value involves creating create comfortable, quality intimates that meet the needs of the everyday woman. Our products are based on what women truly want - flattering, comfortable pieces that are essential in any wardrobe. We achieve this by investing in creating the perfect basics based on customer feedback and through extensive fittings anf wear trials on women of all sizes and body types.


Contact info

3.3

Average

TrustScore 3.5 out of 5

50 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Unethical Returns Policy

I am giving three stars for two reasons; I did really like one of the bras I received, it was very comfortable. The compression bras, however, were awful for a larger chest size. As soon as I tried them on I realised they weren’t suitable and I contacted BFree to request a return so I could purchase another elsewhere. Lo and behold, they do not offer refunds, only store credit or exchanges. This goes against Australian consumer law. After a long discussion and several follow ups, I ultimately did end up receiving a refund for those compression bras, which is the second reason I gave a higher rating. BFree were very reluctant to give me a refund and I had to threaten escalation to the ACCC before they agreed. I would encourage BFree to align their business policies with Australian Consumer Law otherwise I don’t foresee their business succeeding long term. I won’t be a returning customer for concern of future purchases not being suitable for my body and not being entitled to a refund.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Love my B Free purchases!

One of my favourite items from B Free is their Cushion Padded Strap Wire Free Nursing Bra.
I bought a size M/L and they hold me in so well, super supportive even without padding or wires!
I loved the black so I had to get the cream colour as well!

Highly recommend there wire free bras, I live in them ☺️

July 5, 2023
Unprompted review
Rated 1 out of 5 stars

A consumer right is a refund

A consumer right is a refund. Bfreeaustralia begrudgingly - after many hoop jumps - provide a refund and even then, they keep a percentage of the refund for their costs. I call that ordinary.

June 15, 2023
Unprompted review
B Free Australia logo

Reply from B Free Australia

Hi Sonia,

We understand that your recent experience with our refund process may have left you feeling frustrated, and for that, we sincerely apologise. Our Returns Policy is readily accessible on our website, and we would like to take this opportunity to provide some clarification on certain aspects that might have been misunderstood.

In cases where the garment received is faulty, we do provide refunds as a part of our commitment to quality assurance. For instances of change of mind, we provide the option of easy exchanges or store credit with no expiration date.

In light of our decision to issue a refund despite your ineligibility under our returns policy, a small fee has been applied. This fee is intended to account for the costs associated with the refund process, encompassing administrative expenses and transaction fees. Your cooperation and comprehension in this matter are valued.

If you have any further questions or if there's anything else we can do to assist you, please don't hesitate to reach out to our customer support team at contact@bfreeaustralia.com.au.

Once again, we appreciate your understanding, and we're committed to using your feedback to serve you better in the future.

Rated 5 out of 5 stars

B Free's 100% Cotton Range is Amazing!

I recently purchased multiple items from the 100% cotton range, including high cut underwear, long pants, long sleeves, and tank tops. I am absolutely in love with these pieces.
The Cotton range has exceeded my expectations. The combination of comfort, softness, versatility, and the ability to mix and match colors has made these garments a staple in my wardrobe. Whether I'm lounging at home or getting a good night's sleep, these pieces make me feel amazing. I highly recommend :)

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

A Game-Changer for Cold Days

I recently purchased the thermals top and bottom set, and I must say, it has completely changed the way I approach chilly weather. As someone who is constantly cold and needs multiple layers to stay warm, this set has been an absolute game-changer for me. It's so incredibly effective that I no longer need to pile on layer after layer just to stay comfortable.
Considering its high quality, the softness of the fabric, and exceptional warmth, the price is more than reasonable! I personally purchased the classic black and the vibrant Jade, I cannot recommend these thermals highly enough. It's an absolute winner for anyone who, like me, is always cold and in need of extra layers.

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Most comfortable bras

After covid I can’t go back to underwires and wanted to invest in some really nice quality bras. BFree’s bamboo padded bras are just the best. So comfortable and supportive and gives a nice shape. I also love the matching bamboo high cuts and colour range. They cater for a huge range of sizes too so there is something for everyone.

May 1, 2023
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed

Extremely disappointed. This company makes so many false claims in their advertising about the sizes the bras cater for. It’s absolute rubbish. They are not suited to large breasted women. They post supposed legitimate reviews from customers however as soon as I posted an honest review about my experience it was deleted & I was blocked! How can you trust the reviews from a company that does that? If you have to return because the item doesn’t fit the size guide that they provide they actually charge you a fee! You still have to pay the shipping costs to return & an extra fee on top! Their customer service is atrocious. I emailed a question about sizing before I purchased which they never answered, that should have been my first clue not to trust them.

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

I can’t praise them enough

I can’t praise them enough. I hadn’t worn a bra in twenty years due to my weight and lack of confidence. I tried their bras and omg the difference. They’re quality and they package everything in a lovely way. Very very happy.

April 16, 2021
Unprompted review

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