bgcustoms.co.uk Reviews 217

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often describing them as outstanding and even artistic. Many people are delighted with their orders, noting that the items often look even better in person than depicted online. The staff is frequently commended for being professional, friendly, and efficient, providing excellent service and communication throughout the entire process. However, some customers also noted issues with order fulfillment, experiencing significant delays and, in a few cases, not receiving their items at all. There were also occasional reports of the designs on the trainers peeling or rubbing off shortly after use, raising concerns about the durability of the customization.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers are delighted with their... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the top quality and... See more

Order

Customers had positive experiences with order. Many reviewers praised the simple ordering process, ongoing... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the team's communication, noting... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication... See more

Based on these reviews

Rated 5 out of 5 stars

What a great experience with BG Customs.. got my Addidas Gazelles in post today, all ready now for my wedding in August!!! Ironic as I just managed to get tickets to see The Prodigy next year in D... See more

Rated 5 out of 5 stars

Just received my prodigy gazelles over the moon with these trainers.from start to finish sound got txt last week to pay final bit delivery yesterday received today buzzing .even my son and his friend... See more

Rated 5 out of 5 stars

I ordered a pair of smiths and stone roses gazelles a few months ago, the service and dedication to get these made and delivered was brilliant. They kept in touch all the way through and once they ar... See more

Rated 5 out of 5 stars

Just received my Goodbye Goodison trainers and I’m in love! Found BG Customs on TikTok, ordered on the release day, really straightforward. Proactive communication from Billy and team explaining the p... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! Emailed before purchasing over concerns with delivery time, the team were super helpful and agreed to get them done earlier. Kept in contact throughout the process and let me know when they had been delayed due to staff sickness. Despite this, they still arrived early in time for a birthday gift!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing trainers.

Ordered limited edition Stone Roses trainers and everything from start to finish was brilliant, kept me updated and the craftsmanship involved in making them was second to none. Highly recommend this small company to everyone as the designs are great and are always helpful.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great Scotland trainers

Great trainers, absolutely love them. Superb first class company to deal with. Highly recommended. I will be purchasing more styles

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Products and Service

Order 2 pairs of Scotland Gazelles for the World Cup as presents and they are amazing! Kept up to date with the orders. Couldn’t fault them at all. Thank you!

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Scotland World Cup trainers

Just received my Scotland World Cup trainers and they are class, really pleased with them. The customer service could not be faulted either. Communication was regular as were updates on orders. Very happy and would recommend the company for great products and something a little different. Thanks again

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Ask for my trainers to be different…

Ask for my trainers to be different from the other Scotland one and they didn’t disappoint am so happy with them brilliant at keeping u upto date with everything delivered on time am just so happy with them customer service is amazing they get back to u the same day would definitely recommend this company I will be buying more from them

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive from start to finish.

Very responsive from start to finish.
Amazing quality and just beautiful custom made trainers 😍 Any questions that I had were answered immediately.
I will definitely be reordering from bgcustoms and highly recommend them also.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, great communication, thoroughly delighted with my dealings with this company and will purchase from them again without hesitation.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

scotland 2026

Great shoes order a pair of the scotland 2026 world cup ones as a gift for my dad number 86/100 he loves them the guy was helpful sent sent texts with updates on stuff such as delivery dates ect would recomend when he brings out more pairs im going to be trying to get some of them for sure

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

BG CUSTOMS 💙💙

Communication from to start absolutely amazing. Would highly recommend BG Customs ordered a pair of custom adidas Scotland world cup trainers husband was absolutely over the moon with them. Huge thank you to BG Customs. If you're thinking of ordering anything from them do it, excellent company to deal with.

February 14, 2026
Unprompted review

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