BGL Group Reviews 19

Waste of time, If I only knew this is BGL, I would never sign any agreement, it was under RAC and shambles came out later.

NEVER EVER AGAIN BGL Peterborough!

RAC car insurance via BGL Group

well what can I say, an absolutely shocking experience with customer 'services'

they have stolen money from my account and I've had an incomplete refund

I always pay annually but there are no means to do so as they do not have an 'online payment portal' so you have to rely on them taking money from the bank, which they did but twice

my mistake for not shopping around like I normally do

be aware, their staff are passive aggressive and clearly incompetent

Shocking company! Rubbish customer service and rubbish resolution. I cancelled my insurance end of 12 mnths they renewed it, I owed about £40 TOM. Some years later they added £148 charges and referred to debt agencies, years later still chasing me for £188!! I tried to sort this out with BGL but they refused. The customer service is abysmal and to add extra fees and to harrass after years is lunacy.

I have Post Office car insurance. BGL email address is the contact for complaints xxbglgroup.co.uk
Since October 2024, I have been raising complaints with them about the handling of the claim. I was involved in a head on collision whilst I was stationary. Since telling The Post Office about the claim, they have simply ignored all complaints and keep passing me to other companies. They are in breach of my consumer rights, breach of contract and are ignoring complaints. I ask them to speak to me and they simply ignore this. I gave them until the end of January 2025 to resolve all complaints and they simply ignore them. One of the most laziest and ignorant companies I have ever known. They are happy to take my money for car insurance but not willing to abide by the contract that governors the terms and conditions. I have now escalated complaints to the Financial Ombudsman and Financial Conduct Authority. BGL are in breach of my consumer rights and are in breach of contract.

Initially things were fine for the first 2 years , always smashed targets in all 5 roles that i had.

However very overstretching. Everything always end up YOUR fault whenever there's a system issue or when a customer complains due to a previous bad experiance from a previous advisor ,which is out of your control, its YOUR fault.

I also twisted my knee in the office , no ones fault , due to my disability , which the management certainly knew about and required hospital treatment which they didnt log in the accident book.

I also prompted in my return to work but nope , still didnt log in accident book

A year later needed to go on the sick due to stress and had a doctors FIT which is given , only to still be harassed almost daily with , phones calls , text , emails , whatsapps asking when i will be returning.

This is when i logged my greivance.

The manager brought up that the previous year when i twisted my knee that i was seen walking fine going to the costa coffee over the road.

This was when i started crying with laughter because

A . I wouldnt ever pay 4 quid for a coffee

B. My knee was absolutely goosed and got a lift straight to the hospital from family members

C. When there's free tea or coffee 20 ft from my desk

D. I dont even drink coffee :-)

I handed in my notice and ask for 1 final meeting to which i left proud as punch after questioning BGL higher management about the integrity of the management and their non-existant HR

Breaching there own health and safety policies as there was nothing about logging your own injury on work premises at the time.(there still may not be but hey not my problem)

Breaching there own sickness policy stating they do home visits but said they dont when speaking to them (non contractrual code of conduct)

And Fabrication by daring to question my character and credibility when lying about a Costa Coffee (that i dont even drink)

BGL got off lightly due to the surprisely nice natured understanding contact center manager ,with whom we made an agreement shook hands, before my exit.

Ive scored a very generous 1 star

(Remember i dont even like coffee)

:-)

I used to work for BGL they are the worst company I have ever worked for, they don't care about their employees when it comes to mental health, they are far from flexible if you have children or for what ever reason you need to be flexible , they make it sound so good by getting people to come in whilst your in your training weeks and express how much support they give you, it's all a lie you don't get any support, everyone that joined same time as me has left , what does that tell you?
They bully staff on leaving chase for alleged awol times rounding 2 minutes up to 5 but refuse to acknowledge when you stay after your finishing time and certainly don't round that up to the nearest 5 minutes and then when
You leave and they claim you owe them money for everything when if they looked into it properly it would most likely be the other way round but refuse to listen to that

Awful service and Customer service experience. Been left without a replacement vehicle for a non blame accident. Been told 5 days for an answer from their Complaints team and constantly getting cut off by their Reps after sometimes waiting an hour to speak to someone and they promise to call back and don't!! Dont get a policy from these people as they aren't worth the paper they are written on

This broker is rubbish. They gave a wrong date on the only renewal reminder so that the policy was already cancelled when we phoned up to renew on the due date. They don’t read correspondence and are arrogant on the phone. In the end we saved hundreds of pounds because they were trying to do the renewal at a rip off price and we went elsewhere. Best avoid the,

The worst ever call centre to work for, expectations are very high for a new starter, not very supportive at all, will leave you just wondering where you stand within the company..HR is very unorganised, was unfairly treated even after discussing with management on several occasions, no-one wanted to help or listen to what you had to say so then I made a decision to walk away. Was falsely accused off not adding a spouse on policy when doing caller creds by Rachel/Rosie at the bretton branch in Peterborough, baring in mind policy was amended and correctly submitted and payment was deducted, colleagues had nothing positive to say about Rachel/Rosie, don't know what the agenda was behind all this, overall met some wonderful/ down to earth people within the company.

Don't insure your car with zenith. They cancelled my car insurance said I'd been dishonest. Produced every bit of paper they required. Still they were making me jump through hoops. I've never been called dishonest before it's a slur on my character. UNBLEMISHED 40 YR DRIVING RECORD.

AGENT - JAMIE ARMSTRONG - SHAME ON YOU! Bought insurance through Halifax - This policy ran for a year - this company emailed me asking for my new bank details as I did not wish to renew I replied to the email stating that I would like to cancel this policy. This was within my cooling off period.
They are chasing me for £75 & have advised me that I cannot cancel by email. THEY contacted ME by EMAIL. I replied to it to cancel 03RD JANUARY 2022 so that I had it in writing & an audit trail - thank god! There were no instructions telling me not to reply to the email address, it was NOT a noreply@ email address. Spoke to an agent today - Jamie Armstrong - who spoke to me like I am an idiot. She advised me that their letter states that I must advise them of the new bank details for future payments & I have to do this by logging onto the portal or by calling them. Correct - I read that on the letter - BUT I advised her that I was not wanting to re-new, so this was irrelevant, which is why I replied to the email to cancel. She just kept repeating herself. I have called Halifax & spoke to a really helpful agent called Joao who has escalated this for me as it is not on - I have been a Halifax customer for 25 years! Fingers crossed they will resolve this & stop dealing with this company! If I get nowhere I am going legal & will be claiming my costs back from this company!!!! Shame on you!

Abhorrent service from bgl group, lloyds bank motor insurance, markerstudy & now West bay 'all one and the same! use this company at your peril...id give zero stars if the system allowed....beware!

BEWARE BEWARE Taken over other companies as underwriters they have lost previous policies that we as consumers pay for in good faith
No recollection of my policy although I have 30 odd emails with policy reference numbers
Absolute joke just a bunch of money grabbers
BEWARE

I didn't receive a renewal email from these people despite them including £40 in their policy for such a service - I sent them evidence from my email inbox, spam folder and recycle bin, clearly showing I didn't get such an email but they're refusing to refund the £40! The only email I got from them was on the day AFTER my insurance had expired, telling me it had expired! What a way to run a business!!

Money grabbing vultures that will chase you 6 years later for 30 quid if you leave them to insure with a better company.

6 years later and they call in debt collectors.

Pathetic money grabbing vultures

Dial Directs (part of BGL Group) - plumber via its affiliates - damaged our home, which has caused months of stress & upset. Two months later, they are still trying to get out of liability. Our home has ripped up carpets, ripped up bathroom flooring,etc.

(STILL NO REPAIRS - 2 MONTHS+ AFTER DIAL DIRECTS PLUMBER DAMAGED OUR HOME)

The MOST UNETHICAL INSURANCE COMPANY. Terrible codes of practice. They make the customer deliberately - go through so many affiliates - ARAG, Sedgwick, Claim Desk & the list goes on on...in a deliberate attempt to get away with there Bully-Boy tactics.

This is the company that takes an innocent person and calls them guilty.
When I was with the Aviva, I notified them of an incident. Another driver reversed into my car while I was in the shop. I caught up with him and he paid to fix the minor damage, so I told them to drop the case. I did not know that this was not the end of the story. Apparently insurers notify Experian, who keep a log. Any old excuse for some unscrupulous insurance company, to jump on the bandwagon and get more money out of innocent drivers. With all the real car crime that goes on, do they not have enough to deal with on their hands? Perhaps they have found a way to subsidise the costs from innocent drivers.
According to the RAC, under the fault section it is my own fault. This despite the fact that I have provided all evidence they asked for from the Aviva, to show that I wasn't even in the car at the time and they clearly stated it did not affect my policy. The Aviva could not believe me when I told them of the RAC's stance and even offered to speak to them to help matters. Not good enough for the RAC. They have even brainwashed their employees to believe that there is justice in their policy, although the law states that you are innocent until proven guilty. Their policy does not exactly follow that, but apparently if a case wasn't investigated they call it worse case scenario and blame me. Other issues have also surfaced, during my short relationship with the RAC. They didn't offer me the PLUS option of the policy to start with, although they did to my wife. Not all call centre agents, are trained to deal with quotes. They are mainly inbound centres, so they won't call their customers. Their quotes are not carried through correctly. In our case, apart from the fact that the premium was not the same, important details such as additional driver were missing. This needs to go to the Ombudsman and BBC Watchdog, as there is clearly no justice in RAC's policy.