I live in Calgary and ordered a Cannondale Synapse Carbon 5 online and all in all I am very pleased with how everything went. Great customer service and it was delivered pretty much on time. I watched... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased a Specialized Roubaix from BICI, and I couldn't be more impressed with their customer service. From the moment I walked in, I received a friendly welcome from Roz, who provided... See more
Sheesh — Bici puts out a marketing email about wide cycling shoes. Ten minutes browsing their offerings, immediately, to find they don’t have any of the shoes they sent me to look at, or rather they... See more
I purchased a Trek Domane AL5 at Bici, and it was an absolutely fantastic experience. Everyone at the store was friendly and welcoming, making me feel right at home from the moment I walked in.... See more
4.0
Great
368 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Even during these tough times you has…
Even during these tough times you has stock. Package arrived on time and was well packed. I’d shop with you again.
April 15, 2021
Unprompted review
Arrived on time and well packed package…
Arrived on time and well packed package my favourite store now!
April 14, 2021
Unprompted review
Everything arrived quickly and well…
Everything arrived quickly and well packaged.
April 14, 2021
Unprompted review
Great service and items arrived quickly…
Great service and items arrived quickly and as described. Will definitely shop again!
April 13, 2021
Unprompted review
Good selection and harder to find items
Used them twice, wide range of items, have somethings that I can't find elsewhere.
April 13, 2021
Unprompted review
Items arrived as ordered
Items arrived as ordered. Reasonably quick to ship. Would prefer shipping options. Willing to pay more sometimes to have shipped by courier rather than Canada Post Ground.
April 12, 2021
Unprompted review
Specialized shoes
I bought a pair of Specialized shoes, they arrived promptly (10 days) and am very happy with the service, product and transaction.
April 12, 2021
Unprompted review
Shipping was very fast
Shipping was very fast. I previously complained about shipping speed, they said they were working on it, as current situations have required some tweaking, and they seem to have came through.
April 12, 2021
Unprompted review
Received exactly what I ordered at a…
Received exactly what I ordered at a fair price and a timely manner
April 12, 2021
Unprompted review
Good Quality Store
Shipping was within the time they said it would come in. Well packaged and my item came undamaged. Nothing negative about this company would recommend to others!
April 12, 2021
Unprompted review
Prompt and comprehensive service.
Prompt and comprehensive service.
Nice packaging on mailed goods with a couple of extra touches.
April 12, 2021
Unprompted review
This will be a very quick review
This will be a very quick review. Bici is aces every time, no exceptions. Can’t say enough good things.
April 11, 2021
Unprompted review
Items were shipped out four business…
Items were shipped out four business days after the order was placed. I expected better response from their shipping team for items in stock. Items were all good though!
April 10, 2021
Unprompted review
Outstanding inventory and advice
I always thought la bicicletta was a road bike shop. But I was looking for a Yeti and they had it. Julian was awesome throughout the whole sale and delivery. They had the bike ready despite having crazy amount of orders and service tickets.
I highly recommend this store and staff.
April 9, 2021
Unprompted review
No issue, all good
Relatively quick delivery, clean package and products as expected. No issue.
April 9, 2021
Top quality products and excellent…
Top quality products and excellent customer service.
April 9, 2021
Great price and on time as usual
April 9, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.