My father placed an order on June 2 and received the confirmation email, but since then I haven’t received any shipping update, tracking number, or reply. The website states 2–5 day delivery, an... See more
Company replied
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See what reviewers are saying
I got it off black Friday deal at their online store. Fast delivered from auspost quality exactly as described I have no complaints. I bought Decaura bidet spray kit my order is #49342. Thank you team... See more
Company replied
I recently Bought the Lumora Portable Bidet Sprayer from Bidet Australia and it’s been really useful. Easy to use, hygienic, and very convenient while traveling. Compact size makes it easy to carry.... See more
Company replied
So glad we found this Smart bidet, it just does everything right. We no longer require a bidet with controls we can't operate, just easy simple functional ones. Another plus is with constant power o... See more
Company replied
Company details
Written by the company
Welcome to the ultimate destination for eco-friendly freshness! Embark on an unrivaled journey through Australia's premier selection of bidet products online. Elevate your hygiene game with our curated collection, where sustainability meets supreme comfort. Discover why we're Australia's trusted choice for bidet excellence.
Contact info
12A 25, Gladstone Avenue, , 3143, Armadale, Melbourne, Victoria , Australia
- info@bidetaustralia.com.au
- bidetaustralia.com.au
4.2
Great
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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No Updates on Order and No Way to Contact Supportd my order on June 2 and…
My father placed an order on June 2 and received the confirmation email, but since then I haven’t received any shipping update, tracking number, or reply. The website states 2–5 day delivery, and I’m now at Day 4 with no progress.
I’ve searched everywhere for a phone number and can’t find any way to speak with someone directly. The online chat also times out every time, so I’ve been unable to reach support through any channel.
At this point I’m concerned, as I’ve paid $499 and am not hearing anything back.
I will update this review if the company contacts me or resolves the issue.
June 5, 2026
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Hi,
We're sorry to hear about your experience and understand your concern.
We have checked our records and can confirm that tracking information was sent for all orders placed on June 2. Our live chat is also available and monitored during business hours to assist customers with any questions.
Could you please share your order number with us so we can investigate your specific order and provide an immediate update? Alternatively, you can email us directly at info@bidetaustralia.com.au, and our team will be happy to assist.
We kindly ask that you consider updating your review once we've had the opportunity to resolve your concern, as we are committed to providing quality products and excellent customer service.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Bidet Australia Support Team
Aquatiz Bidet
I purchased Aquatiz Bidet auto open it is a great product no worries at all delivery was fast and timely. I am happy with the overall service
December 11, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thanks so much for your kind feedback!
We’re glad everything met your expectations and arrived on time 😊
Portable Bidet
I purchased the portable USB charge able bidet. Quick post and great communication. This is great to use if you need to go on trips etc. Really happy with mine
March 3, 2026
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thanks so much! Glad you’re happy with it 😊
I got it off black Friday deal at their…
I got it off black Friday deal at their online store. Fast delivered from auspost quality exactly as described I have no complaints. I bought Decaura bidet spray kit my order is #49342. Thank you team wish you luck with spreading Australia with hygiene and eco friendly products
November 27, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for your review. We really appreciate your support and your thoughtful encouragement.
Lumora Portable Bidet Sprayer
I recently Bought the Lumora Portable Bidet Sprayer from Bidet Australia and it’s been really useful. Easy to use, hygienic, and very convenient while traveling. Compact size makes it easy to carry.
Happy with the product and would definitely recommend it.
November 19, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for such a wonderful review. We truly appreciate you taking the time to share your experience.
helpful customer service quick return
helpful customer service quick return. Highly recommend this store & people
November 5, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for your feedback and recommendation. We truly appreciate that you chose us and took the time to share your experience.
Great experience good product quality
October 24, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for your feedback. We appreciate that you chose us and took the time to share your experience.
Amazing customer service
Amazing customer service! Problem with product but they refunded right away. Thank you will buy for next home
September 1, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for your understanding and for sharing your feedback. We truly appreciate your support and look forward to assisting you again in the future.
Amazing sanitary products range
Amazing sanitary products range, Great experience. Emil was very helpful.
August 10, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you for your feedback. We appreciate you taking the time to share your experience and will be sure to pass on your kind words to our team.
So glad we found this Smart bidet
So glad we found this Smart bidet, it just does everything right. We no longer require a bidet with controls we can't operate, just easy simple functional ones. Another plus is with constant power outages in our area, we no longer have to reset and adjust settings as with the previous seat.
Thank you for a great product...it really works Norm
March 4, 2025
Unprompted review
Reply from Bidet Australia Pty. Ltd.
Thank you, Norm! We’re so happy our smart bidet is making life easier for you, especially with the simple controls and no-fuss settings. Your satisfaction means the world to us!
Reply from Bidet Australia Pty. Ltd.
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the product and found it to be fairly priced. Your feedback means a lot to us and motivates our team to keep delivering quality and value.
Ok, but could easily be very good
Easy to install. Works well.
1 star off because the plug nuts were too big for my toilet which isn't a huge issue. And 1 star off because the toilet seat buffers are too few, which even when aligned perfectly and everything is as tight as possible, is prone to allowing the seat to slip under weight (70kg user).
December 28, 2024
Reply from Bidet Australia Pty. Ltd.
Thank you for your review! We're glad to hear that you found the installation easy and that the product works well. We appreciate your feedback about the plug nuts and the toilet seat buffers; we’ll take this into consideration for future improvements. If you have any more concerns or suggestions, feel free to reach out!
Reply from Bidet Australia Pty. Ltd.
Thank you for your feedback. We're sorry to hear about the delay in your delivery. This occurred due to the high volume of orders during our recent sale.
Reply from Bidet Australia Pty. Ltd.
Thank you for your positive review! We're glad to hear that you're happy with the quality of our product. Your satisfaction means a lot to us!
Reply from Bidet Australia Pty. Ltd.
Thank you so much for your kind words! We're thrilled to hear you loved your experience with us. If you need anything else, feel free to reach out.
Good products by Bidet Australia
Good products by Bidet Australia. I can say they are the best bidet shop in Australia
September 2, 2024
Reply from Bidet Australia Pty. Ltd.
Thank you so much for your positive feedback! We're glad to hear you’re happy with our products. If you have any other questions or need assistance, feel free to reach out!
Reply from Bidet Australia Pty. Ltd.
Thank you so much for your positive feedback! We're glad to hear you’re happy with the product and delivery. If you have any other questions or need assistance, feel free to reach out!
Do your homework on customer service.
Received item in good time but water fitting on wrong side .plugs for bowl to big had to modify.also found tee fitting for water very flimsy will be getting metal one from my local plumber.cheers Mike baltakis.
July 4, 2024
Reply from Bidet Australia Pty. Ltd.
Hi Mike,
Thank you for taking the time to provide feedback on your recent purchase. I’m glad to hear that the item arrived promptly.
I apologize for the issues you encountered with the water fitting and the plugs. Your feedback about the tee fitting is also appreciated.
Reply from Bidet Australia Pty. Ltd.
Hi Justin Tran,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you found our product to be as described, of good quality, and that you experienced fast delivery. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.
Quick delivery
June 14, 2024
Reply from Bidet Australia Pty. Ltd.
We truly appreciate you taking the time to share your experience with us. Your feedback about the quick delivery of our products is incredibly valuable and encouraging to our team We are delighted to know that you are satisfied with the speed of our delivery. Customer satisfaction is our top priority, and it’s wonderful to hear that we met your expectations.
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