Biffa Reviews 7,649

A really straightforward experience with very helpful staff who understood the situation and acted promptly to make sure that everything was set up correctly. Amy Leggett of Biffa was fantastic to liaise with on this. Thanks Phil Halse - DTA

Woken today by a Biffa Truck and driver parked outside running his engine constantly before 8am
Inconsiderate driver just sat on his phone while his noisy truck wakes the whole street. Why do they do this

They are responsive and have good attitude before signing up but if you don’t accept their quote then they are different people. Unprofessional and rude! Glad that I did not accepted their quote. Try to avoid if possible.

I’ve had a very poor experience with Biffa Waste Management over the past 18 months. My bins have repeatedly not been emptied on the scheduled collection days, which has caused ongoing inconvenience and frustration.

During this time I’ve had to contact their customer service more than 20 times to report missed collections. Each time I’m told the issue will be sorted or that a return collection will be arranged, yet the same problem keeps happening.

What’s even more frustrating is that after their team failed to empty the bins on the scheduled day, I was then charged for an additional collection to resolve the issue. Being charged extra for a problem caused by missed collections on their side feels completely unreasonable.

Having to constantly chase a basic service like bin collection — and then being billed to fix their mistake — is unacceptable. After 18 months of this ongoing problem, it’s clear the issue hasn’t been properly addressed.

I would strongly encourage Biffa to review their collection reliability and customer service processes, as this level of service is not what customers should expect when paying for regular waste management.

If I could would give 0 stars but not an option. Useless company, 4 weeks and yet still waiting for them to collect rubbish from our side my premises.

I would strongly advise other small business owners to think very carefully before dealing with this company.

Our experience has been nothing short of frustrating. It took over three weeks for someone to respond to a serious issue, and throughout the entire process the company has been completely inflexible and incredibly difficult to deal with. Instead of trying to resolve the situation reasonably, we were met with excuses and a rigid approach that showed little regard for the reality of running a small business.

The service we received was, quite frankly, third-rate. Communication was slow, support was poor, and there was no willingness to work towards a fair outcome.

Sadly, it is no wonder so many small businesses are giving up when they have to deal with companies that operate like this.

Based on our experience, I would not recommend this company.

Thank you Adele Wilkinson for your help with our account

David Forrest has been a wonderfully informative and helpful contact, I’m looking forward to using Biffa’s services.

I rang Biffa Waste on 9th March and spoke to a lovely lady called Diane. She went through the quote with me in detail and emailed everything across straight away. She explained the service thoroughly and made the whole process very clear.

Today 12th March I rang back to speak with Diane again and received fantastic customer service. She was very helpful and professional, and I signed up for Biffa Waste to manage the waste at our business.

Great communication and excellent customer service throughout.

First day and they didn’t come to collect the bin! Lol

I spoke to Diane Hobson, and I must say, what an exceptional person she was. Her genuine nature of caring about my requests, the insight she provided and overall experience was beyond perfect.

I do not write reviews, however in this instance I am only pleased too as I do believe such individuals do require the recognition for their work and is the only reason I decided to start a professional relationship with Biffa.

must say something about the company also, hiring such splendid individuals.

Great service and made sure I got the best deal and didn’t push me into anything.

David Unwin was the representative that I dealt with. You have an amazing employee with this one.

David was helpful without being pushy and listened to my needs with good communication.

Further to my review below, Biffa contacted me, have acknowledged my concerns and taken action. Thanks.

Can't find a customer service email for Biffa. I'm keen to talk to you about the appalling stench coming from the waste recycling centre in Stanwell Moor. Our local councillor advised it is coming from the Biffa refuse trucks parked on the site which itself is a dry waste recycling centre.

Zoe Clooney was extremely helpful in dealing with our business requirements. I would always recommend Zoe to business colleagues.

I recently had an experience with Biffa that has made me seriously reconsider using them.

We are currently reviewing our waste services and were considering moving all of our bins and collections over to Biffa. However, by chance we had to contact them about a skip that has been left on our site by a previous occupier (the skip doesn’t belong to us). The number on the skip transferred through to Biffa customer services.

I was on hold for over 8 minutes before getting through, and when I finally spoke to someone it was extremely difficult to hear them due to loud talking and laughing in the background. It didn’t feel like a professional call environment at all.

What’s concerning is that we aren’t even a customer yet we were just trying to report a skip that doesn’t belong to us. After this experience, and after reading through many of the other reviews here, it’s probably best for us to stay clear and keep our waste services elsewhere.

2 Stars instead of 1 because David Forrest was is great & i had no problems with him during the quote process

regular bad service, Hard to connect to customer support.
At the point of signing up they were helpful and but after that everything changed. No one really cares about your issue. We have raised several issue about not been able to access the mybiffa but no response. The most important thing for them is timely payment which they are able to chase everyday without a blink.

Was promised a loyalty team member would contact us and its been 4 months since we last hear from them

Would advise to go somewhere else as this is not worth paying the price.

Telephone answered promptly (although there was a lot of background noise) Diane delt with my questions confidently. I got very clear information.

Several no pick ups in a short period though still charged. Until I escalated the charge a battle to get refunded for the charge. Takes so much time to sort things like this that none of us have! Disappointing to say the least