bigamart.com Reviews 278

Excellent communication when the item I ordered was delayed. Order was filled, item arrived in perfect condition and was exactly what I ordered. Very pleased!

The communication was amazing, above and beyond. And the item was very well constructed! I was very happy with my purchase!

The Company kept me informed on the status of my order, even when it was delayed. Thank you Haider.

My order arrived with a broken plate, and after contacting them, they sent me a new order free of charge and wonderful at communicating! Thank you so much

I ordered a specific soap that I could only find from Bigamart. It originally did not come as expected and when I notified them they deferred me to UPS. When I filed a dispute with my credit card they quickly resent another order that arrived. I cannot give 5 stars since I ordered it in April and just received it today with the initial response not very helpful.

Two things. First,when the watch wasn’t in stock you sent an email saying the shipping would be delayed or I could cancel. In wanted the watch so said I would wait but I thought that’s was a very thoughtful way to handle the delay.
Second, the watch is somewhat damaged in the face and my option was to be refunded part of the cost or return it. Again thought that was a fair option.

I placed an order with expedited shipping. The rush delivery deadline came & went. I called the phone number on the website but it is disconnected. It was very difficult to communicate with anyone at Bigamart and when I did - by email from "customer support" - they made promises they did not keep, such as providing a refund. I doubt this is even a real company but if you want to avoid extreme frustration, STAY AWAY!

I bought Glean black stone restorer for my front porch natural stones and it worked perfectly the way it was described online.
Couldn’t find any other product to fix the whitish/ faded look on my stones but this magic Glean liquid did the job.

Hello
I Like to thank you for the way that you hendeled my problem.
I thank you very much for the new shipment, it came perfect and good for using.
I appreciate it very much.

Regards and thanks

I didn’t receive my order worth $ 150. Don’t by anything from because it fake.

We were without a kitchen faucet for 6 weeks. We liked our 30-year old Grohe EuroPlus faucet so we ordered all of the parts needed to fix it. One part would not be available for another 6 months! BUT, we found it on BigaMart. We never heard of this company and never buy from an unknown supplier but we were forced to make the transition. After all, life without a working kitchen faucet is hell. The part arrived in perfect condition, but still the plumber advised we switch to a new faucet to suit the new tile backsplash. Here’s where BigaMart really impressed us. They refunded the cost of the part in exchange for our donating the part to Habitat for Humanity. Who does that?! BigaMart does that. So kind. So generous. So understanding.

This company sells counterfeit products. Do not purchase from this website.

It’s my first time shopping at BigaMart . I mistakenly placed triple orders of same item. I contacted them by email. They replied the next business day and refunded the repeated orders. I was impressed by the prompt customer service. I hope it is a legit website.

Very happy with the service, very helpful staff, fast delivery.

The customer service is awesome. Great company to buy from. Product are fresh. I highly recommend. Very happy. Will order other products

The customer support team here is amazing! They noticed I ordered from the USA and warned me of a potential issue with outlet compatibility before accepting my order. I'm not used to a company looking out for a customer like that here in the USA. Most businesses would take the money and leave me to figure out the issue myself.