bigamart.com Reviews 278

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with product delivery, with some orders arriving damaged, incorrect, or not at all. There were also instances where communication regarding order status was slow or unhelpful, leading to frustration for a few people.

What people talk about most

Product

Reviewers mention ambiguous feedback about products. Some customers express satisfaction, highlighting items... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the efficiency, helpfulness,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery and... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast delivery, with... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The bulbs arrived well packaged and in mint order. It was great to have this service from GBR as these particular bulbs are no longer available in Australia. The other plus was the fast delivery f... See more

Rated 5 out of 5 stars

I purchased a game and asked to ship it to israel. Due to unknown circumstances the shipment didn’t arrive and actually was lost. I wrote to Bigmart’s customer support and which accompany the pr... See more

Rated 5 out of 5 stars

I thought I had purchased 2 bathroom sink stoppers but it turned out they were for a bathtub. I sent a message to customer support via their website and received a response very quickly. They asked... See more

Rated 5 out of 5 stars

An object of art that my wife loved was destroyed when it was shipped to our second home. "Did it arrive OK?" she asked. "A-OK" was all I could think of as a reply she would accept. I scoured the p... See more


Company details

  1. General Store

Written by the company

Large retail store specialising in sourcing ‘hard to find’ items.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

278 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

This company is obviously a BIG SCAM

This company is obviously a BIG SCAM. I ordered something on 9/10/23. I accidentally ordered it twice. I contacted them using the email provided on their website immediately asking them to cancel one of my orders but wanted to keep the other order. My credit card was charged for both orders and have showed just processing ever since. Website says if you don’t receive confirmation email within 24 hrs to email them so I did. Still have not heard a word from them and both orders still showing processing even though they’ve received their money and no other way to contact them.

September 9, 2023
Unprompted review
Rated 4 out of 5 stars

Slight delivery issues

Bit of initial delay with getting the product sent even though I paid a premium for courier. However the support team responded quickly and refunded partially to compensate. Would definitely use bigamart again and I’m sure it’ll be a 5 star experience.

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

Did not receive my complete order

Did not receive my complete order. They would not answer my email or call. I contested through PayPal and they never responded to PayPal. PayPal would have refunded my money but I was out of town and the time passed so now I'm out $54.00.

I believe this company to be a fraudulent company for the most part and that the good reviews are most likely bought and paid for. There are many articles on this subject...you can't trust any good reviews anymore on this site or sites like Yelp and Amazon. Only look at the bad reviews, that is if they will post those because often the bad reviews are not allowed especially on Yelp because they are paid by the merchant to keep bad reviews from showing up.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

I came by this supplement by chance

I came by this supplement by chance. And it has been a game changer. My male cat was diagnosed with Idiopathic Cystitis, and has frequent urethral obstructions which are brought on by stress because we travel quite a bit. Since I’ve had him on this supplement he has had no episodes and seems far less stressed when we travel. I’m so happy I found this!!!

August 31, 2023
Unprompted review

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