bigbearpromo.co.uk Reviews 

611
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and quick responses, making the entire process smooth and efficient. Many people highlight the excellent quality of the products received, often exceeding expectations and perfectly matching their requirements. The ordering process and service are frequently described as efficient and professional, with orders often arriving in good time. However, some customers also noted dissatisfaction with communication, experiencing delays and a lack of proactive updates, particularly when orders were time-sensitive for events.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Order

Users describe positive interactions with order, with many reviewers praising the efficiency and ease of the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spent an age looking for an appropriately priced ‘end of programme’ gift for my colleagues. I stumbled on bigbearpromo and found their mugs which I could personalise. Tyler Sheppard was my c... See more

Rated 5 out of 5 stars

Found Big Bear Promo to produce keyrings for my business. Callum has dealt with multiple of our orders now and everything is flawless from start to finish! Really prompt at replying and assisting. H... See more

Rated 5 out of 5 stars

Excellent company to deal with. My timing for ordering was way off (my fault) aside from that the stuff I wanted did arrive in great time and the quality was perfect. I'm from a printing background so... See more

Rated 5 out of 5 stars

I run a small business and recently used this company to create my first ever branded merchandise. From start to finish, the entire process was straightforward and stress-free. A big shout out to Calu... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

611 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(611)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift and Slick Service

Been dealing with Tyler @ BigBearPromo over the last couple of years now, its so refreshing to have a no nonsense professional approach do doing business

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I recently worked with Ross Robinson from Big Bear Promo to organise customised stress balls featuring QR codes for our NHS prehabilitation project, and I couldn’t be more impressed.
Thank you, Ross, for making the whole process smooth and professional. I would highly recommend Ross and Big Bear Promo to anyone looking for branded items with excellent customer service.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Luci Sweeney has been extremely helpful in arranging items for my organisation. Her communication via email has been excellent, and the level of help and support she provided was outstanding. I would definitely recommend Big Bear Promo and will happily use their services again.
Thank you, Luci!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time…

Great experience as a first time customer

I made a query for folders and Tyler contacted me pretty quickly, sent me a sample to have a look at (which was super fast!)

Answered all my questions and assisted me throughout the process. Will definitely be working with bigbearpromo again!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order with Tyler and…

This is my second order with Tyler and once again the experience has been excellent. From approving the artwork to keeping me informed about production and dispatch, everything was handled smoothly and professionally. Communication was clear and timely, and the whole process was easy and stress-free. Really appreciate Tyler’s support and would happily recommend his service. Thanks again!

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

luci was great

luci was great. really helpful. great products and speedy service. i would highly recommend big bear promo.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Shay was amazing :)

Shay was amazing! I had a really tight deadline to meet and she pulled it out of the bag. Excellent service :)

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wristbands for tour

Excellent service from start to finish. I contacted Sam Lewis about some wristbands for the upcoming tour of the band I work for.
We had a short turnaround but Sam and the team absolutely nailed it and we received our order on time.
The quality of the wristbands was fab and the fans absolutely loved them!!!

Thanks guys

Jo x

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fab service from Andrew

Fab service from Andrew

Andrew was great at helping us with our last minute request!!! We put in an order with less than a weeks delivery time and he managed to get everything sorted efficiently and professionally! Thank you!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Andrew has been really helpful in responding to my queries and sending visual options of my design. He has made the process of ordering simple, speedy and stress-free. Thanks, Andrew and I would highly recommend Bigbearpromo

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Ross Robinson was very helpful in the…

Ross Robinson was very helpful in the ordering process, quickly got mock ups over to us and processed a last minute order very quickly. Products are great quality, look as pictured and are well packaged for delivery.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Tyler provided a great service and an…

Tyler provided a great service and an added dash of patience as we finalised our order. From providing samples to ensuring every detail was right and Tyler ensured we were happy with the final proofs. I highly recommend.

January 21, 2026
Unprompted review

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