Bigbluecover Reviews 156

This company is the most diabolical I have ever had the misfortune to deal with. Not a cent back after having 3 flights cancelled plus other losses in the US at the beginning of COVIID. Other company policies were Compensating for cancelled flights but not this one. Thank god we didnt get ill whilst away. Absolutely appalled and I would avoid this company like the plague. Never felt so disgusted.

Avoid this company - Short Term travel insurance was purchased and holiday was cancelled by Jet 2 - rearranged holiday for next year and thought all i had to do was contact Big Blue Cover to change the dates. Advised policy had to be cancelled and would only return 50% of the premium i had paid. I asked why to be advised that in the event of cancellation the policy was in force from date of purchase even though my holiday was not until month later. I raised a complaint 6 weeks ago and not had a response - what chance have i got if they are not even following the correct complaints process that they have set in place. Avoid

Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.

-1 If I could terrible company service
Understand we are in exceptional times 5 days waiting for an email is not acceptable

Terrible company. please do not go on holiday thinking that everything will be ok if you need to claim on your insurance. After a car accident we were advised to do one thing and everything would be taken care of but that did not happen. Pay a little bit more and go with somebody else. After 18 months of being fobbed off, being asked the same questions then getting no response I had to give up. Trust me one star is too good for this lot.

asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company

I had my holiday cancelled due to coronavirus and transferred the holiday to next year. I tried to contact Bigblue to transfer my insurance to next yearbut with out success. I telephoned to hear a message to use the help section on their website to use the help section as they were not taking calls so I tried the website to find it was not working either. I have sent them e-mails both to their admin and cancellation departments but they heve not even had the decency to reply.I paid £152 for this insurance and wouldn,t mind paying extra to transfer to next year but they cannot even give me this option.I have used them in the past but will not be doing so in the future and will urge my friends on trip advisor to do the same.

I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it.
If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.

avoid this company like the plague, they just want to take your money and do not reply to emails regarding coronavirus cancellations ,very shoddy will stick with the big boys in future !

Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either

My holiday got cancelled by holiday company due to coronavirus. From early May tried by phone and e-mail contacting this company to see if new dates could be changed to no avail. Eventually contacted financial ombudsmen yesterday and coincidently they contacted me this morning. Have now changed dates at no cost subject to getting confirmation from them. If you are having problems with this company, make your complaint official to them and if no response of satisfaction to to the ombudsman.

Do not use bunch of Scammers plenty of other companies out there 2 other insurance companies we used transferred policy to next years holiday not bigbluecover they keep your money

Just glad I didn't need their services on a holiday! I took out annual insurance on March 1st, have tried to contact them about a claim for the deposit I lost. As everyone else has said they don't answer the phone , they don't reply to e mail and the online chat is joke. I hope this all causes them to cease trading as they are just thieves!

absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)

Terrible company.anyone who has not been refunded by bigbluecover.contact insurance omnibusman.they are great this company is a bunch of scammers and shouldn't get to scam people out of money they have paid

Tried to claim for a holiday which was cancelled due to the covid19 outbreak in France. Have been told I don't have a claim as they don't cover any cancellation due to government advice. Absolute joke of a company. Do not buy their crap insurance.

Lack of customer service
I have Tried to contact big blue on several occasions (by phone and email) and have been unable to get anyone to answer my emails (first one sent over a month ago) or telephone calls (the longest I waited was over two hours) not sure what to do next

We bought our travel insurance on 2nd January for our 2 week holiday in Greece on 10th to 24th June.Due to the coronavirus, Jet 2 cancelled our holiday and immediately refunded the full amount of our holiday. ABSOLUTELY BRILLIANT AND WE WILL BE USING JET 2 NEXT YEAR. However, I have spent the past 3 weeks trying to contact Big Blue Cover in an attempt to get a refund (£82.75) on my Insurance. I've tried phoning only to be told by a robot to go on the website for an online chat (does not exist), multiple emails non of which have been answered. They appear to be a typical insurance company whereby all they want is your money for no returned service.

Waste of time this company, got a policy for a holiday in May before COVID 19 pandemic hit, holiday was cancelled and the villa I booked refused to give a refund so contacted big blue cover, said it was nothing to do with them ? What’s the point in getting insurance, WARNING do not get your policy from these highwaymen, absolute daylight robbery, avoid at all costs unless you like getting shafted.

Sent a travel insurance certificate which excluded USA but I had paid for USA.Call centre closed.Tried emailing-no response.Tried live chat-they said I had to phone the call centre-when I pointed out that nobody answered there they said I would get a call back.4 weeks later still waiting for that.
Terrible insurane company.Avoid.