Big Bus Tours New York Reviews 4,568

We took the Downtown Loop tour during our 3 day visit to NYC which was included in our NY Pass and it was absolutely fantastic. We got off at 9/11 Museum, in hindsight we should have stayed on for the full loop. Maybe next time.

The worst experience ever!!! Stay away from them. Busses came late and it was way too expensive!! I do not recommend this!!

STAY AWAY FROM THESE 20th CENTUARY DICK TURPINS ..THESE ARE THE BIG TIME RIP OFF HIGHWAY MEN JUST AFTER YOUR HARD EARNED MONEY SIGNS ON THERE BUSES READ STAND AND DELIVER YOUR MONEY.!!!!!

2 days; 2 Adults & 2 Teens: 360USD.
The experience did not live up to expectations, an outdated not service oriented experience!
Sellers standing at route-stops generally 'sales-aggressive'. Driver beggin for Tips when asked a question. Busses often full at 1st floor in week 42. Blue Line was very dissapointing, not busses every 30 min. Bus delayed and GPS on approaching bus not working, meaning not visible in App. Street-seller at stop 2 not helpfull at all after waiting more than 30 min og No bus in sight in App. We waited 50 min for bus around 2pm. Busses stop operation very early in afternoon.
The Audio was not that informative. Not worth the price.

I was shocked

I was shocked by the fact we paid 4 lots of £85 for adults and 2 lots of £45 for the children to go round New York on the red and blue tour. On the way from our cruise ship it was not that bad but then the driver kept taking a double decker up side streets to get ahead of traffic and catch other buses up. That did not work at all. We got off at ground zero and spent about 30 minutes there at stop number 9.
When we came to get back on the top was full so we had to sit downstairs. The driver had broken the air conditioning and the heating was stuck on full. The WiFi also did not work so I had no idea where we was. The bus got stuck and by the time we got back to our ship we all needed to change wet clothing. We never got to do the blue tour and it was just an expensive bus ride in what was a sweaty box on wheels!

Don’t do it. You can get cheaper and when you tell them they are not bothered at all.

Busses not arriving in time or not at all. Busses are continuously stuck in NY traffic. Not worth the money (euro 50,= p.p.). For this price you better take a NY taxi/cab.

We waited abort 60 min for buss in NYC and when the bus came it was completely full. There were a massive traffic jam but the driver wouldn’t allow us to get out of the bus. Big Bus = waste of time and definitely money (80 dollars!)

Bus assistant sales man would not help with my tickets. Some micrphones not working.Not informed that they were not working. Very exensive gor what I got. Not happy at all. Will not use again. May as well got a public transport bus to do the same thing for a few dollars.

We did the red tour wich was a really nice experience. Friendly staff ect...Next day we did the bleu tour wich was horrible! Way To busy! To much crowd and traffic in that part of the city. The staff was also not so friendly except for the drivers.

On August 12th, we opted for Big Bus the Downtown Loop tour. Unfortunately, the air conditioning was either not turned on or not functioning properly.
We encountered issues ranging from the bus not stopping at the designated locations for convenient 10-20 minute walks to see landmarks. To much walking to see places. I wish they would drop off in front of Landmark

Given these circumstances, I would strongly recommend individuals to explore the city using the subway system instead. This way, they can select specific destinations they wish to visit and have a more flexible and enjoyable experience.

The tour is poor . The driver was not interested in any issues. The tour is slow. It also doesn’t have all the bus stops highlighted as big bus stops so you are unsure if you are at the right place. .The tour also seems to differ from the map hence issues with bus stops. I would advice people to go across city on subway picking places they want to visit.Cheaper and quocker

Kossiyi was a great tour guide, friendly and enthusiastic . We loved the tour and service , 5 star

We were sold full price tickets but not seated on a bus until almost 1 pm when we’re then informed the tours end at 4:30pm. We were not able to experience the full tours we paid for due to being misdirected by the less than kind staff on the buses. Lots of long waits to get on a bus or while on the bus but waiting for more people. The prerecorded tour info was also cheesy and often out of sync with the actual bus location. I have filed a refund request with the company and look forward to a response.

Possibly Fraudulent. Took $100 through the website but then tickets were down as not valid

Experience of this bus tour took place on Monday 10th October 2022. Drivers friendly. Our experience of all other members of staff either on sidewalk or the bus was they were rude and unhelpful and only interested in selling new tickets.
We bought a day pass, were not told that only the Red route was running, so would have either paid only for single route or more likely given our experience not bought at all. We were all told extremely rudely to get off the bus at final stop and no reason given why blue route not running, we were literally told to go away!
Bus did not stop at every point on the red route listed either.
In all not a good experience.

I would highly recommend this company! My husband and I have used them all over! Rome! Miami! LA! San Fran! New York! Wouldn’t use anyone else and everyone is so friendly ! Great company !

Dirty - Got Covid. Not surprising - because with all those hawkers rudely In your face on every corner - you’ll never see anyone wipe anything down and they offer nothing. Was in NYC for 10 days. Was tired the last 2 and got the tour instead of walking. Went home sick as a dog.

Heard the same spiel from the daytime tour to the night tour. The night tour bus couldn’t figure out how to get back over the bridge and went in circles around Brooklyn trying to find a way around construction.

The worst thing - I have NEVER got soooo much spam and crap in my email box - they clearly have a entire side business where they are selling our email addresses.

It is exactly what you expect: a tour that tells you what your going past, but never drives past it. Limited stops and lots of walking if you get on/get off. Super rude hawkers on the streets looking at you like a price tag and unclean and full of tourist.

Never experienced such a rude driver ever before. Kids went on the bus but wife and I waited since they could not scan my city pass. Then all the sudden driver shouted we should go out and back in line. We were already in line once. Then he shut the doors and screamed: Mam you are not going on my bus.
The guide on the street scanned my ticket again and now it worked. However driver would not open doors so I had to ask the guide to let me on since I still had my 2 kids alone there.

As compared to Hop on Hop off tours we took in other cities in North America and in Europe, the NY Big Bus tour ranks far behind.
The positive thing is that the tour did take us around the city albeit with a time consuming breakdown.
However:
- The comments on the ear plugs audio were very elementary and childish.
- The discovery of NY remains very superficial for someone who would not already be somewhat familiar with the city.
- Most of the busses we used were filthy, including their seats, and in poor maintenance.
- The sales staff on the curbs were ok, but the drivers were not always helpful, and their English was hardly intelligible.
I think the company should undertake serious improvements in order to reach an acceptable level of quality.

not good , I was so disappointed about their service.