Big Bus Tours San Francisco Reviews 2,444

Everything was exzellent. Tour, Guide

We had several hours to kill before we had to head to the airport so we decided to spend the afternoon on the Big Bus Tour. However at our first stop we were told we could not ride the bus with luggage. My colleague and I each had one small roller bag. I have taken many other Big Bus tours all over the world each time with some type of luggage. Very disappointed we were not able to experience San Francisco. My ticket remains unused.

Big Bus was the best way to see San Francisco. I bought a 2 day ticket and used it to learn about the city as well as get around. Thanks for an excellent value! Purchased the ticket on line and got a discount. Well worth it.

Easy to follow. Buses were easy to track on the app. And buses were always available with little to no wait.

Great service, plenty of stops and frequent. Good way to see a new city

the worst experience i’ve had with a bus tour. Too many people buying tickets and not enough buses on the road... extremely long waits at the stops when you do hop on hop off. Some of the buses are english only, making our long even longer even though you advertise your tours as multi-language.
And to top it off, our bus broke down and we had no communication from the compagny to tell us what was going on an what would happen to us. The dispatch refuse to give us customer service phone number.
Will never ride on a big bus tour again, anywhere. And will review this on all possible tourism online sites

The drivers are very kind and helpful. The trip is very entertaining.

Very helpful esp.for visitors who are just first time in SF.

Great experiencia, drivers super nice

I would expect more lines and a wider hour service. The service ends too early in the afternoon.

I made all 3 tours, all highly recommended. Best way to get to know San Francisco.

Excellent service, staff truly care about their customers and the on bus guides are long time San Franciscans who know and love their city. We will definitely ride again on our next trip to San Francisco.

I felt it was a great way to view the city and see the sights and all was going well UNTIL our bus broke down half way thru the tour and we had to wait 1 hour for another bus to come pick us up :(

Although the guide gave excellent information and was knowledgeable, I was disappointed in the tour experience overall. Initially, it was difficult to pinpoint the exact spot of the bus pickup. There were no clear signs stating it was a pickup location. In addition, the audio system on our bus was not clear at all times. Also, the tour lasted much longer than I had anticipated. I don't recall a length of time being stated at booking.

OMG!!!
The tour guide was as informative as a pound of peas!
He only pointed out landmarks that didn't exist anymore.
He did not make us aware of any possible activities or really make us aware of the areas we were in.
When we reached Pier 39, the tour guide did not even tell us we were at Pier 39, in fact he said nothing. I later found out that there were a bunch of fun activities there.
The tour guide didn't even point out that you could see Alcatraz in the distance.
All he did fully make us aware of was the fact that there could be an earthquake at any moment-fun
One extremely important thing that Big Bus tours should point out before the San Francisco tour even starts is to bring a warm jacket and scarf for going over the Golden Gate Bridge. Big Bus San Francisco is fully aware of the fact that it gets extremely cold and windy while crossing the bridge.
All in all it was a useless tour.
Most of the people did not get off the bus until the end of the tour.

No air conditioning. No seats on top. Bus driver not helpful.
Would prefer a live tour guide instead of recording. Would not Recommend

We had great time by your big bus tour!! I definitely gonna take big bus tour if we go to other trip!!:)

Super disappointed and a waste of 55 dollars. The point of the tour was to have a guide or at least audio to explain the sites. Every bus we rode was standing room only. With that being said we heard none of the tour and wasted our money. I also contacted the company about the experience and was ignored. Definitely think a refund should have happened.

Drivers were nice and route is good and informative but buses are old and rarely got a seat upstairs (can’t see outside downstairs window as prints on outside).

Also deluxe pass had madam tussauds but it was closed so didn’t get full value for money.

In summary, cheaper of tours & you get to see SF but has a couple of issues