BigBuy Reviews 

BigBuy EU may seem like a convenient option for sourcing products at first glance, but my experience has been far from satisfactory. While everything appears fine when orders go smoothly, the moment you encounter an issue, their true colors start to show.

Customer Service: The customer service is painfully slow and unhelpful. If you need to return an item or resolve any issue, prepare for a frustrating experience. They seem almost determined to make the refund process as difficult as possible, which is unacceptable, especially when running a business and relying on them as a supplier.

Returns and Refunds: Returning products is a nightmare. The process is convoluted, and the staff's lack of responsiveness exacerbates the issue. If your business depends on timely resolutions, you're in for a tough time.

Delays: There are frequent delivery delays that can stretch up to four weeks. This kind of inconsistency is detrimental when you're trying to meet customer expectations and deadlines.

Platform Performance: The website platform is incredibly slow and unreliable. It lags constantly, making it frustrating to navigate and place orders. For a company claiming to support businesses, this is a serious flaw.

In summary, BigBuy EU falls short in critical areas like customer service, reliability, and platform usability. If you’re running a business, think twice before using them as a supplier. The delays, poor support, and slow platform make them more of a liability than an asset. Avoid if you can.

Very fast and helpful answers from Franco and Clara. True experts, and they are easy to communicate with.

Very expensive products. I lost money everytime. They steal you with an upfront cost of around 250 euros so you can test their platform. Scammers

I wish to express my appreciation for the exceptional service provided. From the initiation to the conclusion of the process, every aspect was managed with a high degree of professionalism, efficiency, and attentiveness. I particularly commend Andrea, who demonstrated remarkable dedication in addressing all my inquiries and fulfilling my requirements. Her meticulous attention to detail and congenial attitude facilitated a smooth and stress-free experience.

I extend my sincere gratitude to Andrea and her team for their exemplary support. Their contributions have made a significant impact, and I will certainly recommend this service to others. Please continue the commendable work.

I would like to give Younes a big shout out for helping me out with my questions , the man took the time to answer each and everyone of 'em , and i had many of them!

2025 this is our year! See you at the top!

i gave a -1 review 5 days ago as Bigbuy is crap
and they sent a reply below. (load nof waffle)
my update today, i have followed their process to get a refund and now Bigbuy are delaying my refund with even more BS
i re-iterate - do not use this company

Andrea from the Customer Success department was incredibly patient, polite, and professional. His support throughout the entire process was invaluable. I truly appreciate his constant effort and assistance, and I highly recommend him to everyone!

I haven't actually started working yet, but the great support I've received from Clara Serer is strongly encouraging me to get involved with them. Quick response and very clear answers.

Perfect help. Takes a little bit long but when i get them they are good!

I have recently requested assistance from the Customer Service Department and I am very pleased with the work of Andrea. She responded very quickly, took into account all my concerns and provided clear advice. It would be great if all BigBuy services worked like this.

Laura is very patient and helpful and gives clear answers.

Thank you Laura.

I am very happy with Dario, he solved my issue efficiently.

Regards

New Dropshippers, please be cautious with BigBuy. I've been using their service for 5 months now, running a sports equipment and active gear shop in the UK since June 2024. Here are my experiences:

High Prices: Often higher than official retailers, especially for niche fitness products, bikes, e-bikes, and scooters.
Profitability Challenges: Difficult to compete with other retailers, leading to low sales on most products.
Stock Issues: Many high-quality fitness items are frequently out of stock.
Fulfilment Problems: Some items listed as in stock cannot actually be uploaded in your store making it wonder why?
Backend Issues: Numerous small system problems, including a confusing pricing formula, making it hard to determine your margins.
Product Descriptions and Images: Poor quality images and mismatches in types, collections, names, and descriptions, requiring sellers to create their own content.
VAT Charges: Additional VAT charges from BigBuy, even after seller has has already charged customers VAT in the store, making it hard to stay competitive and profitable.
Support: Slow and poor support, not what you'd expect for the high monthly subscription cost.

My advice as a BigBuy seller: Be aware! Working with BigBuy can be challenging, and you may find it difficult to compete with other retailers. I wouldn't recommend them if you're looking to launch a profitable online business.

I'm giving myself until the end of December 2024 to cancel my subscription. Since June 2024, I haven't made a single sale from the high-ticket fitness equipment I've uploaded from BigBuy, despite spending a lot on ads. My products weren't competitive (too expensive for the many site visitors I had). I feel misled by all the ads promoting this supplier.

I hope this helps someone.

I had an outstanding experience with BigBuy's customer support team, and I want to specifically highlight the amazing service provided by Rossella Z. From start to finish, she was professional, responsive, and genuinely committed to resolving my issue.

Rossella Z quickly answered all my questions, provided clear and concise guidance, and went above and beyond to ensure everything was handled smoothly. Her dedication to customer satisfaction truly stood out and made the entire process seamless and stress-free.

It’s rare to come across a company — and a support agent like Rossella Z — that prioritizes their customers with such care and efficiency. This experience has made me even more confident in working with BigBuy, and I highly recommend them to anyone seeking a reliable and customer-focused partner.

Thank you, BigBuy, and a special thanks to Rossella Z for setting the bar so high for excellent support!

Quick response and answer to my question!

Laura has been helping us in any moment.
We have made several calls with her and she has been always open to help and has given us the best recommendation.

My first experience with the BIGBUY site at the moment is based on solving organizational questions, answers to which I received in full, I want to thank the consultant Irene and Alexandra from the support service for quick and informative answers. Having familiarized myself with the terms of work on BIGBUY I bought the Ecommerce package, as well as Woocommerce to integrate my site. I am sure that the developer will do the integration with BIGBUY and my site will successfully sell goods.

I AM UPDATING THIS From 2 TO 1 STAR.

688170 is my ID. Now what they are doing is -- they are not updating their catalogs properly, customer orders something, they were silent in my case for 1 week, the customer was inquiring about their order, as nothing was happening. Then turns out they don't have the product.

Today they silently issued a refund for one of the orders, not stating anything about the order. We are getting 1 star reviews and getting very frustrated customers. The service is horrible. We are looking for alternatives.

All the positive reviews seems to be from people who are new and it looks like they asked them for reviews. After working for a few months with BigBuy and if you are reading this review note the following.

1) their prices are sometimes HIGHER than those of official retailers (we focus on niche perfume and skincare)
2) it's very hard to compete against other retailers and make money, for some orders we actually lost money
3) BEVAUSE of BigBuy's INSANE shipping policy, in many cases if you are ordering 2+ items, they will charge you TWICE for the shipping, which is alwasy 10 - 15 EURO (crazy price for Europe)
4) Shipping is crazy slow, two weeks at least
5) when something happnes during the shipping BigBuy will not help you in any way.
6) in general all their backend is not perfect, and there are a lot of small things you have to figure out.
7) be prepared to write all descriptions and find images for your products -- their images in many cases are very bad, they provide only a single image, sometimes there is a mismatch between name/description/product.
8) Also if your order is going to Spain they will charge you VAT anyway which is 24%.

Just know this before you start with bigbuy.

stay far away as a dropshipper! they are far too expensive for their products, even if you set to earn only 2 percent, the price is higher than at the wholesaler itself. Again, stay away and find other companies than them.