While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The young lady GlamedBYT that’s on this platform is taking money for orders that she is not fulfilling. Not only is she not completing orders she’s is unresponsive via telephone and email that’s liste... See more

Rated 1 out of 5 stars

As much as I would like to shop on Big Cartel, it is impossible, there is not a log in for shoppers. At least not a clear one. I have googled, searched and even asked people on ETSY and I cannot fin... See more

Company replied

Rated 4 out of 5 stars

I love big cartel but I wish they had more themes and more cursive fonts and they should have the codes for discounts automatically instead of my customers input code they hate that. I understand to g... See more

Rated 5 out of 5 stars

The willingness, patience and responsiveness of service was very helpful. I like the way the service starts with AI but then a person steps in and answers tricky queries. I also found the service peop... See more

Company details

  1. e-Commerce Service

Written by the company

Big Cartel is an e-commerce platform that gives creators, artists, makers, and small brands from all over the world the power to open their own online stores and make a living doing what they love. Since 2005, we’ve helped people sell over $3.5 billion of their work while remaining a 100% independent company. Driven by our passion for creativity and innovation, we stand as a haven for small brands connecting their passion with opportunity.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fauxfursource. Cheap rubbish from China

I bought a gilet and a jacket from faux fur source on Instagram. The gilet was cheap- looking not at all like the photo advertised and the jacket was light grey when I ordered dark grey. I will never use this company again. Cheap rubbish. They were Christmas presents

December 22, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE!!

DO NOT BUY FROM HERE!!! I brought something in August and never received my order and on October 28th they finally emailed me saying I would get a refund in 10-14 business days yet it’s November 21 and still not clothes no refund and I’ve been contacting them nonstop and no response. This is a scam and I lost 75$ for nothing.

November 21, 2020
Unprompted review
Rated 1 out of 5 stars

Weird company ran by a far left Marxist!

This company is straight up odd! It charges over the top prices for a basic service with limited functionality! You can only add 500 products in their max plan which used to only allow 300, their apps are basic and the fact they say they are for small businesses is a joke seeing as they charge so much!

Also upon research I have discovered the ceo is a far left Marxist who believes police should be defunded and only black lives matter!

October 30, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible you cannot reach anyone no…

Horrible you cannot reach anyone no phone number I could not even google my shop I paid for it is imbarrising to not be able to send my customers to a so called shop I closed it the same day I want all my money back

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

Jeez

Jeez, I've been reading the reviews here on Trustpilot about Big Cartel and none of them are actually about the actual platform, these complaints are about companies that use Big cartel as a web host. I've been with Big cartel for 6 years and I think they are great for a small startup business and someone who isn't very tech-savvy but still wants to create a website. They make it very easy for anyone even if you don't have any experience to create a website and I always loved the fact that the pricing tiers are upfront, with no hidden fees or add-ons. You get exactly what you pay for.
I did see one legit complaint about the platform itself and not a business using it, and the person stated that Big cartel didn't bring any traffic to their website. Just like all new websites, you'll have to do some self-marketing yourself, and eventually, people and Google will start to recognize you and your brand.

I've loved Big cartel for exactly what they are. It's not perfect, but it works. My one real critique of it is that, for as long as it's been up and running, they should have added a way for customers to leave reviews without the business having to use third-party add-ons.

That's about the worst thing I can say about the actual website itself. It really is great for a small start-up company, and if you don't mind using thrid-part add-ons, then I say go for it. Also, I do not work for the company, this is just my honest opinion about the website since I see that no one was actually leaving a real review of the web host itself.

October 21, 2020
Unprompted review
Rated 1 out of 5 stars

Dollzpalace scammed me

Dollzpalace scammed me. Every time you try to look up the site it says they're not available. I ordered a pair of shoes from their advertisement on FB 3 months ago and NEVER received them. I wish there was an option for zero stars.

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Disgusting

Minnies fashion :-ordered of here on the 8th of feb and never received my item so I rang the bank got my money back and she decides to send item out ? Bad customer service do not order !!

May 22, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM MINNIE'S FASHION X

DO NOT BUY FROM MINNIE'S FASHION X. Waited a month luckily I paid via PayPal and got my money back. Please do not fall into the trap. Got vague replies from the seller on Instagram but no package came and would not offer me a refund. Please please please I strongly urge you do not buy here!!!

April 17, 2020
Unprompted review
Rated 1 out of 5 stars

Don’t order from Minnie’s Fashion!

Don’t order from Minnie’s Fashion!! I’ve payed (luckily through paypal) 3 weeks ago and never received my item. Messaged the seller on instagram and got a few very vague replies, whoever they are are totally useless. Don’t waste your time.

March 18, 2020
Unprompted review
Rated 1 out of 5 stars

Don't Waste Your Time!!!

Don't Waste Your Time!!!
I started a free site on Bigcartel several months ago. I've had zero visitors and can't even bring up the site with a direct search.
They said it would take a while for Google to crawl the site but if I can't even get to the site it's a complete waste of time.

January 4, 2020
Unprompted review
Rated 1 out of 5 stars

Scammed

Ordered goods from minnies online - being fobbed off,now 4 weeks since I paid for an item. Still not recieved. Scammed. Will contact Trading Standards and the police.
This seller is on instagram and has now blocked me.

December 6, 2019
Unprompted review
Rated 1 out of 5 stars

Abject

Christ, I wish I'd read Trustpilot before ordering from Big Cartel. They run a business under "Old School Leeds" for retro Leeds United stuff. Advertise on Facebook a lot. I treated myself to a t-shirt. Nothing! 1st email after 3 weeks unanswered. 2nd email after a month unanswered. 3rd email unanswered. No tshirt. Nothing. Abject

October 23, 2019
Unprompted review
Rated 1 out of 5 stars

Humbug

Bought a babybody on May30 and paid same day but it has never arrived... I live in Denmark and calculated some time before arrival...
But it is now Juli 22 and when i have written (several times) they clame that it is held up in customs.... NO i dont think it is held up.... And now they dont answer my mails.....

July 22, 2014
Unprompted review
Rated 1 out of 5 stars

Horrible

I bought a shirt from there not too long ago and I picked the wrong size and the shirt was way too big so of course I tried to return it in exchange for a smaller size and I am still trying. :\ Tried sending them an email asking to exchange the shirt but they keep asking for information about the delivery that we have given them a million times and now I am pretty sure that I am stuck with a huge shirt that WOULD be awesome if it was in my size and that I cannot wear.

November 25, 2013
Unprompted review
Show reviews in all languages. (90 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look