The dining chairs we ordered are great - the only thing that stopped us giving you 5 stars was fitting plastic covers to the seats of the chairs then screwing the seat covers to the chair frames makin... See more
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We are really impressed with the sofa bed - it's hard to choose something like this online but we couldn't find what we wanted in a store. The description is spot on, so the sofa fits perfectly in... See more
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Came across this company after Next delayed my order for the second time. Chairs are virtually identical to the ones sold in Next. Delivered in under a week, almost half the price of Next chairs. So c... See more
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Ordered 2 wardrobes and chest of drawers. Very good quality, packaged vey well, quick delivery and great price. Small issue with a wood top but immediately rectified on the chat. Would definately recc... See more
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Company details
About Big Furniture Warehouse
Written by the company
Big Furniture Warehouse
Big Furniture Warehouse is a UK-based online furniture store trusted by thousands of customers across the country. We specialise in quality bedroom, living room, dining, and garden furniture at prices that make sense.
Our team handpicks every product with care, working directly with reliable suppliers so you get furniture that lasts. We're proud of our customer reviews and work hard to make every experience a positive one - from browsing right through to delivery and beyond.
Every order comes with free express delivery to UK Mainland, dispatched from our UK warehouses Monday to Friday. If something isn't quite right, our 30-day no quibble returns policy has you covered.
Our customer service team is available onday to Friday, 8am–4pm. Catch us on live chat (8am–3pm), drop us an email at support@bigfurniturewarehouse.com, or request a callback at a time that suits you.
Why Shop with us?
Free Shipping on ALL Orders to UK Mainland
Loyalty Scheme
Affordable Prices
Pre-Order on New Ranges
Key Worker Discounts
Collaboration Opportunities
Whether your upgrading your Bedroom or your Garden, we're sure to have what you're looking for! If we don't, drop us a message! We're always on the lookout for new product ideas.
Visit Big Furniture Warehouse
Contact info
Suite 206, Empire Business Centre, 2 Empire Way, BB12 6HH, Burnley, United Kingdom
- support@bigfurniturewarehouse.com
- bigfurniturewarehouse.com
Free Shipping to UK Mainland
4.1
Great
2K reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to order online
So easy to order online. Delivery was so prompt, along with product being amazing!! Would definitely order again from this company
March 30, 2026
Reply from Big Furniture Warehouse
Good morning,
We're so pleased you like your new drawers and thank you for the great feedback!
Big Furniture Warehouse
Quality products
I bought some candles and tall candle holders wooden & metal.so nice my daughter had them so I went back and bought 2 more. Love this shop 😍 the quilted bed throws are stunning.
March 30, 2026
Reply from Big Furniture Warehouse
Good morning,
Thanks so much for the brilliant feedback!
Big Furniture Warehouse
Quick delivery and damaged parts…
Quick delivery and damaged parts replaced quickly. Very good customer service
March 30, 2026
Reply from Big Furniture Warehouse
Hi Anita,
Thanks for the great feedback and we're so glad everything has now been resolved!
Big Furniture Warehouse
Parts gone missing in transit
Parts gone missing in transit. Zero communication. Shocking
April 20, 2026
Unprompted review
Very quick delivery good price easy to…
Very quick delivery good price easy to put together
March 30, 2026
Reply from Big Furniture Warehouse
Hi Paul.
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Looks great
Great product , easy to assemble and looks great thanks only negative was i had to chase my order up and was sorted pleasantly by quickly by yourselves
March 30, 2026
Reply from Big Furniture Warehouse
Hi Paul,
Thanks for the honest feedback, we do really appreciate it and we're glad you now have your order.
Big Furniture Warehouse
Had a issue with a order had only had…
Had a issue with a order had only had half of the order email Katie sorted it all said that I can wait for a few week to get the full order or have a full refund then only got a half refund email Katie she got onto it straight away a now my full refund is on its way thanks to Katie all sorted I have give this company 5 star no doubt I will do business in the future with them
March 23, 2026
Reply from Big Furniture Warehouse
Hi Neil,
We're glad everything is now resolved and we'll make sure Katie sees your brilliant feedback!
Big Furniture Warehouse
Broken handles not replaced.
When you phone up to ask about two the replacement of the broken draw handles for the which are from the bedroom chest of drawers I ordered from them and all I got was lied they said we are sending them has we speak two weeks later NO handles.I phoned again still no handles , I don't recommend this company to any one.
March 19, 2026
Good product and bargain price along…
Good product and bargain price along with great communication.
March 24, 2026
Reply from Big Furniture Warehouse
Hi Karen,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
Won't use again!
Easy to order and updates about order. However, very disappointed with the product. It is wood but so light I can lift with one finger!
March 18, 2026
Reply from Big Furniture Warehouse
Hi Jessie,
We are very sorry to hear that you are unhappy with the item that you have received.
We have emailed you now regarding this to make sure we get this resolved in the best possible manner.
Big Furniture Warehouse
Reply from Big Furniture Warehouse
Hi Tess,
Thanks for the great feedback, it really does go a long way!
Big Furniture Warehouse
Reply from Big Furniture Warehouse
Hi June,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
They were really helpful when I had a…
They were really helpful when I had a faulty drawer and gave me options on how I would like to fix it. Very pleased
March 16, 2026
Reply from Big Furniture Warehouse
Good morning,
Thanks for the brilliant feedback and we're so pleased everything has now been resolved.
Big Furniture Warehouse
Plastic covers are a pain in the bum
The dining chairs we ordered are great - the only thing that stopped us giving you 5 stars was fitting plastic covers to the seats of the chairs then screwing the seat covers to the chair frames making it so difficult to remove the plastic!!! We had to resort to a small pair of nail scissors to cut away as much of the plastic as possible.
March 18, 2026
Reply from Big Furniture Warehouse
Hi Brendan,
Thank you for your honest feedback.
We are always looking to improve so we will take a look into how the chairs are packaged to see if this can be resolved.
Big Furniture Warehouse
I purchased a set of 3 coffee tables…
I purchased a set of 3 coffee tables from your third party retailer Manomano. The tables are faulty, I have attempted to return these to you over the last 5 weeks via Yodel who have failed to turn up. Have you actually issued a return label to yodel. Under the consumer act I am entitled to a refund after receiving faulty goods. Please rectify this please as you seem to be ignoring my requests.
March 6, 2026
Unprompted review
Reply from Big Furniture Warehouse
Hi Julie,
We can only apologise again for the inconvenience caused by this.
This collection has been completed and we have processed your refund as advised over email.
If there's anything else we can do for you please let us know.
Many thanks,
Big Furniture Warehouse
Table and benches
The table and benches arrived earlier than expected and were exactly as described. Well worth buying!
March 16, 2026
Reply from Big Furniture Warehouse
Hi David,
We're so glad you like your new table and benches and thanks so much for the brilliant feedback!
Big Furniture Warehouse
Excellent service
Good quality product and on time delivery. Purchased a wooden nested table of 3, very good quality.
March 11, 2026
Reply from Big Furniture Warehouse
Hi Rajibul,
We're so pleased you like your new table, and thanks for the brilliant review!
Big Furniture Warehouse
Reply from Big Furniture Warehouse
Hi Sarah,
Thanks for the great feedback!
Big Furniture Warehouse
Delivery was really quick and on time…
Delivery was really quick and on time the quality of my purchase was really good and well made. Really pleased with it.
March 13, 2026
Reply from Big Furniture Warehouse
Hi June,
Thanks for the brilliant feedback, we do really appreciate it!
Big Furniture Warehouse
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