Big Padlock Reviews 465

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, professional, and always ready to assist, making their interactions pleasant and efficient. People frequently highlight the excellent service, noting the ease of access and the spotless, well-organized facilities. Many also appreciate the reasonable pricing, feeling reassured that their belongings are safe and secure. However, some customers also noted occasional issues with accessibility, such as a broken lift when an additional floor was added without a second one, or unexpected limitations on Sunday access hours that were not communicated upfront. While a small group of people felt the location was not ideal, the general sentiment was overwhelmingly positive regarding the overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and efficiency.... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently highlight the... See more

Location

Clients share ambiguous opinions on location. Some customers appreciate the great location close to home and... See more

Price

Reviewers highlight positive aspects of price. Customers found the pricing to be very reasonable and... See more

Based on these reviews

Rated 5 out of 5 stars

🚀 Next-Level Service at Big Padlock Wrexham! 🏢🔑 The building may have 2 levels, but Gavin and Rachel’s service is on another one entirely 😃. Super friendly, professional, and always ready to help... See more

Rated 5 out of 5 stars

Incredible Experience at Big Padlock Wrexham! Though the facility spans two floors, the service provided by Gavin and Rachel is in a league of its own. They are incredibly welcoming, highly professio... See more

Rated 5 out of 5 stars

Huyton branch. I can't thank them enough Dennis made getting the unit easy as I didn't know what i was doing. Carol made the vacation of the unit easier. Carol always sent the invoices ahead of time... See more

Rated 5 out of 5 stars

Great Facility, easy access, load of trolleys and parking etc. As you would expect with so much competition now in this market and particularly with newer facilities opening all the ti... See more

Rated 5 out of 5 stars

I contacted Big Padlock looking for some storage space so that I can clear out and sort the 'Junk' in our garage as there was hardly rome to move. I contacted Big Padlock on the suggestion of a Friend... See more

Rated 5 out of 5 stars

An excellent service. Ben and Brian are friendly, and nothing is too much trouble. I felt reassured my belongings were safe , and dry in a unit. I’ll miss our chats Brian Miah over the past 2 years... See more

Rated 5 out of 5 stars

Brilliant staff and very amenable to my needs. Nothing was too much trouble to accommodate my short and long term needs. Very secure facility.

Rated 5 out of 5 stars

Very straightforward and open site management team talked me through options and facilities... easy parking and all on one level .. trolleys available on site .. would throughly recommend this service... See more

Rated 5 out of 5 stars

Moving in itself is stressful, add to that not knowing where you are moving and there is your recipe for pure chaos but despite all my variables, if's and maybe's, Gavin was super helpful and accommod... See more

Rated 5 out of 5 stars

I would highly recommend Big Padlock Storage, Halifax. Very clean and tidy, lift and use of trolleys. Staff are amazing.

Rated 5 out of 5 stars

The manager Kevin took time to explain the procedure and the costs and then showed me my storage room. I was pleased to see that it was clean dry and secure.

Rated 5 out of 5 stars

Very friendly staff. Emailed me with details quickly. Staff happy to help us choose abunit that would suit our needs. Easy access for the car for offloading boxes. Trollies available.

Rated 5 out of 5 stars

Excellent service, Kevin the site manager couldnt be more helpful. The unit is just perfect. Security is AAA .

Rated 5 out of 5 stars

Excellent service and advice. Storage unit exactly what I required. Easy access at any time of the day up to 1900hrs

Rated 5 out of 5 stars

Good, secure storage that was easily accessible. Excellent customer service, quick to respond to emails and very friendly in person. Very reasonably priced.

Rated 5 out of 5 stars

Absolutely would recommend Big Padlock for self storage, competitive rates, great and friendly customer service, 24 x 7 access and all ground level. Good parking and loading/unloading undercover. Even... See more

Rated 5 out of 5 stars

Fantastic service by friendly staff. The whole process was really easy. I would definitely recommend the company.

Rated 5 out of 5 stars

Amazing service and staff. Denis explained how the storage unit worked and left no detail out. Would have been lost without him. Great staff hard to find. Met carol briefly, just as nice.

Rated 5 out of 5 stars

Very friendly staff and always helpful. Have rented a lock ups for long term in the past and currently rent an office space. Very happy every time

Rated 5 out of 5 stars

Dennis was very helpful and accompanied me throughout my introduction and experience of storing my belongings Where to park how to offload how to transfer my goods how to lock up how to enter and le... See more

Rated 5 out of 5 stars

They delivered what was promised and both Carol and Denis were always peasant , efficient and very helpful.

Rated 5 out of 5 stars

Brilliant facility secure clean and value for money easy access as required staff are brilliant and helpful would highly recommend

Rated 5 out of 5 stars

Straight forward easy to work with Folks in Ayr Big Padlock. Easy to access site, always clean and tidy.

Rated 5 out of 5 stars

From 7-7 7 days a week all the stuff you still need but have no room in your house , 7 really is a lucky number

Rated 5 out of 5 stars

Fantastic facility and the staff are really helpful and supportive. Dennis is always on the ball and ready to help. The storage rooms/units are very secure and the overall security is reassuring.... See more

Rated 5 out of 5 stars

Great service and information. Highly recommend storage Dennis was extremely helpful Would use again.

Rated 5 out of 5 stars

We love it very good space love loading bay..very nice people will nkt use anywhere else ever

Rated 5 out of 5 stars

Pleasant experience with friendly and helpful staffs. No hidden cost which is good.

Rated 5 out of 5 stars

I recently had a unit at big padlock in huyton and have to say it was absolutely amazing service from carol, From start to finish she made everything so smooth. Moving house is stressful but this... See more

Rated 5 out of 5 stars

They kept our stuff safe for over four years, always updating on any changes or issues, greats service and would just like to say thank you. :)

Rated 5 out of 5 stars

The staff within the Huyton branch are fantastic, both Dennis and Carol are credit to the company, always friendly and happy to help . Safe, secure, clean and tidy as always.

Rated 3 out of 5 stars

Staff are fine generally - we don't actually need to have much contact with them. But Big P decided to add another floor to the Halifax storage location without adding another lift. So generally, you'... See more

Rated 1 out of 5 stars

Absolutely sucks. Used to be a good company to deal with but god help you if you get ill - miss a payment and 'new policy' from Head Office means you are straight onto threats, an emptied locker and l... See more

Rated 4 out of 5 stars

Great storage facility. Items very well protected and cctv in place. Staff are fantastic and truly help customers. Trolleys available to move items easily into units and padlock supplied. Also fob giv... See more


Company details

  1. Self-Storage Facility
  2. Container Service
  3. Moving Supply Store
  4. Packaging Store
  5. Storage Facility
  6. Warehouse

Written by the company

Big Padlock offers a secure self storage solution without any long-term commitment. Confidential & secure, we provide cost effective storage for home, business or leisure. Storage units available in Cardiff, Aberdare, Ayr, Huyton, Halifax, Liverpool, Wirral & Wrexham.


Contact info


4.9

Excellent

TrustScore 5 out of 5

465 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer service

Moving in itself is stressful, add to that not knowing where you are moving and there is your recipe for pure chaos but despite all my variables, if's and maybe's, Gavin was super helpful and accommodating and I was relaxed knowing at least my emergency storage option is sorted. 5 star customer service 👏

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and staff

Amazing service and staff. Denis explained how the storage unit worked and left no detail out. Would have been lost without him. Great staff hard to find. Met carol briefly, just as nice.

July 26, 2025
Rated 3 out of 5 stars

Needs a second lift

Staff are fine generally - we don't actually need to have much contact with them. But Big P decided to add another floor to the Halifax storage location without adding another lift. So generally, you're fighting to get your stuff into the lift, especially when the couriers are in there, or someone's bringing their worldly goods in because they're moving and temporarily between homes. So, you can cope with that, but today the lift is broken and there's no alternative way to move your stuff upstairs. As it happened, we could manage, just about - we've left some stuff in the car for the time being - but what about those people on the new top floor with more, or heavier, stuff who face carrying their stuff up several staircases? It's really poor. If you're increasing income by adding a floor, don't make fools of your customers by not adding a second lift at the same time.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Dennis was very helpful and accompanied…

Dennis was very helpful and accompanied me throughout my introduction and experience of storing my belongings
Where to park how to offload how to transfer my goods how to lock up how to enter and leave and my documentation

July 30, 2025
Rated 5 out of 5 stars

I contacted Big Padlock looking for storage space to clear the Garage

I contacted Big Padlock looking for some storage space so that I can clear out and sort the 'Junk' in our garage as there was hardly rome to move. I contacted Big Padlock on the suggestion of a Friend who had used them beofre. They got back to me suggesting that I come in to see them so that we could talk over what I required in the way of space for the items that I would be storing. We were shown a couple of sizes that were normally used fora garage full of items and we agreed on a smaller size than I at first thought we would require, which came in cheaper. The costs of the rental of the space, the level of access to the space, and the payment methods were all explained in depth, with the first payment being taken there and then by card. All in all a quick and easy transaction with the friendly staff. Very Happy

June 7, 2025
Rated 5 out of 5 stars

Wouldn't go anywhere else..

Great Facility, easy access, load of trolleys and parking etc. As you would expect with so much competition now in this market and particularly with newer facilities opening all the time.

So how do they compete ?

Well their trump card is the team and in particular Lee.

Helpful, cheerful, responsive, informative and obviously well aware that client satisfaction is the key factor.

Couldn't have been more helpful for the 7 months we have been using the unit.

Then, at the end of a very busy day back and forwards checking out of our unit, me limping, hubby flagging, Lee appeared at side of the van lugging the last item, a very large pine picnic table we were just plucking up strength to go back for...

Final bill all sorted within 24 hours, refund processed immediately and arrived to my bank 48 hours after that.

Bish..Bash..Bosh...Lee & his team are all over it.

See you next time..

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Huyton branch. 5 stars

Huyton branch.
I can't thank them enough Dennis made getting the unit easy as I didn't know what i was doing. Carol made the vacation of the unit easier. Carol always sent the invoices ahead of time so you could plan. Unit and facilities were spotless and carol is always on hand to speak to if you need to. Carol is a great manager of this site would recommend and use again if I needed storage

July 7, 2025
Unprompted review

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