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See what reviewers are saying

Rated 1 out of 5 stars

So these losers changed their profile picture to hide the shit reviews on Facebook. So I thought I'd make sure my bad experience is logged somewhere. Don't let them fool you, this is the wor... See more

Rated 1 out of 5 stars

Like other reviewers, this is my first review and I'm doing it to warn others to stay away from Bigpipe. I'd give zero stars if I could. I used to think there was little or no actual variation between... See more

Rated 4 out of 5 stars

A good budget provider provided you are ok to wait for support via email. Bigpipe could not help much when we were placing an order for fibre upgrade, but if you have an existing fibre connection easy... See more

Rated 1 out of 5 stars

We have been hit by the tornado and lost connection last Saturday. The connection hasn't been restored and they have been providing updates that it has been restored. This isn't the case and nobody ha... See more

Company details

  1. Web Hosting Company
  2. Internet Provider
  3. Internet Service Provider
  4. Software Company

Information provided by various external sources

No data caps, no throttling & great online support. ADSL, VDSL & the fastest fibre in NZ. Customers love our service - find out why :)


Contact info

1.8

Poor

TrustScore 2 out of 5

42 reviews

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1-star

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Rated 1 out of 5 stars

Bigpipe's useless

Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extremely Crappy service if any service at all. No resolution, no one cares, no one helpful, no one educated in there job,

June 23, 2017
Unprompted review
Bigpipe logo

Reply from Bigpipe

Hi Tahnee, it seems you have left a review for your internet provider Bigpipe as a review to our website www.comparebroadband.com.au which helps people choose a broadband service. We are not an actual provider. I did a quick Google and you can leave that review for Bigpipe here: http://www.ispreview.co.nz/provider/87/bigpipe/ I would appreciate it if you remove this 1 star review as it is not applicable to our website. Cheers Jay

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