Bigtoe Reviews 

396
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly skilled and professional massage therapists who arrive promptly to provide deeply relaxing and healing in-home wellness sessions. People also find the online booking process to be very straightforward, noting that scheduling appointments is both seamless and convenient for users. However, some customers also noted frustrating issues regarding poor customer service, inflexible features, and unexpected delays with their providers. A few reviewers experienced inconvenient last-minute cancellations, slow response times, or communication problems that negatively affected their daily plans. Consumers mentioned that getting prompt support or reaching a representative when needed can sometimes be quite difficult.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that therapists are exceptionally skilled,... See more

Service

Consumers find service to be positive, noting that therapists are professional, punctual, and highly skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Booking process

Customers had positive experiences with the booking process, highlighting how easy it is to schedule... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had the pleasure of being massaged by Noah. He was a great listener when I explained my neck pain and also that I needed a gentle massage, not deep tissue. He did a fantastic job. Very polite, profe... See more

Company replied

Rated 5 out of 5 stars

Bryan is absolutely wonderful, extremely talented and deeply healing. This was truly one of the best massages of my life. He explained everything he was going to do. He worked on my neck and the b... See more

Company replied

Rated 5 out of 5 stars

We were very pleased with our in-home massage. Our therapist, Tawnya was prompt, professional, skillful, intuitive and responsive. She was able to do our massages one after the other, and we both fe... See more

Company replied

Rated 5 out of 5 stars

Monique was very respectful and super nice. Always making sure that everything was comfortable. She has very great hands and the pressure was perfect to the touch. I would highly recommend to anyone w... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

396 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(396)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just want to say that Alexison was a…

I just want to say that Alexison was a true healer. I did back to back five hour flights in two days and my hip cluster just froze. He worked through the entire process and after a day of stretching and more healing, I am perfectly fine. He really knows his stuff and came to my hotel room the same day

November 21, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the amazing feedback! We're so glad Alexison was able to help you recover and feel better so quickly. Wishing you continued relief and safe travels—we look forward to your next session!

Rated 5 out of 5 stars

The fact that Michael is a physical…

The fact that Michael is a physical therapist and a massage therapist is a huge Plus!!!! That was easy to use and I was happy with it and some some are not. I would be glad to get another massage for Michael anytime is recommend him highly!

October 13, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the lovely review! Michael’s PT experience is a big plus, and we’re delighted you enjoyed your session. We appreciate the recommendation!

Rated 5 out of 5 stars

Maragret is an outstanding provider

Maragret is an outstanding provider! She is skilled, intuitive and a true professional. I do not hesitate to give her a 100% recommendation.

November 17, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind words—Margaret will be thrilled! We appreciate your recommendation and are grateful you chose Bigtoe.

Rated 5 out of 5 stars

My husband is 84 and handicapped

My husband is 84 and handicapped. His back often hurts from poor mobility. Lisa gave him great relief after 1 session. I’ll request her services again soon

November 16, 2025
Unprompted review
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Reply from Bigtoe

Thank you for sharing this thoughtful review. We’re truly glad to hear that Lisa was able to bring your husband relief in just one session. We’ll be honored to assist you again whenever you’re ready.

Rated 5 out of 5 stars

Laura was very professional

Laura was very professional. she listened to my concerns about my massage and what areas to concentrate on. An hour flew by.

November 16, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the wonderful feedback! We’re so glad to hear that Laura listened closely to your needs and delivered such a great session. It’s amazing how fast an hour goes by when you’re in good hands!

Rated 1 out of 5 stars

Terrible therapists disrespectful

I had booked a massage for my husband for his bday. The therapist came in and I asked her kindly to please remove her shoes. Keep in mind I’m carrying my 4 month old baby. I’m Asian and it’s very common to remove shoes inside a home. With attitude she looks at me then goes ok. Firsts she walked all the way into my living room with shoes, put down her equipment and then can back to the door and removed her shoes. Whatever weird but ok. Then she dumps her backpack on my sofa. And I ask her can you please put your backpack on the floor. Even I don’t let my kids dump their backpacks on a couch. Then that was a problem I guess for her because she ask me why and I tell her because we just moved, this is staged furniture it’s not mine. And she says oh you think I’m dirty? I said no I don’t think you’re dirty, it’s just not my furniture. She then says to me if you think I’m dirty then cancel the appointment. Like what?! I can’t ask you to remove your shoes or put your backpack on the floor? You’re literally coming into someone else’s home. This is part of your job to be respectable to someone else’s home. That was my first and absolute last time using this company. Never again. An experience that is supposed to be relaxing started off with so much attitude. I said fine you can leave and let her out, that is NOT how any therapist entering a persons home should be.

December 7, 2025
Unprompted review
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Reply from Bigtoe

Thank you for sharing this experience. What you described is unacceptable and far below the standards we expect from our providers. We take this seriously and are addressing it internally to ensure it doesn’t happen again.

Rated 5 out of 5 stars

Convenient and reasonably priced

Convenient and reasonably priced. Good customer support.

November 10, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind words! We’re happy to hear you found our service convenient and affordable, and we appreciate your recognition of our support team.

Rated 5 out of 5 stars

True professional

True professional. Arrived on time and fully prepared. Had perfect pressure and is a great listener. Hit all the spot of concern and the session ended with my body feeling rejuvenated. Highly recommend.

November 10, 2025
Unprompted review
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Reply from Bigtoe

Thank you so much for the kind words. We're thrilled to hear you had a rejuvenating experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

Knowledgeable

She is patient and extremely knowledgeable about her job. She listens to your needs and performs accordingly. Awesome spirit, very kind, and respectful.

November 7, 2025
Unprompted review
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Reply from Bigtoe

Thank you for your kind words!

Rated 5 out of 5 stars

Highly professional and well-prepared

Highly professional and well-prepared, impressive flexibility when start times changed unexpectedly. . Excellent results and maintained a positive attitude throughout the session. Would definitely hire again—outstanding job!

November 6, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the great feedback! We're glad to hear you had such a positive experience and truly appreciate your recognition of the therapist’s professionalism, flexibility, and results. We hope to serve you again soon!

Rated 5 out of 5 stars

Shawn had expert knowledge

Shawn was prompt, extremely professional and his expertise and knowledge was amazing. I had severe pain, he worked so patiently and with exactly the knowledge of my condition, was able to bring me great relief. Will be seeing him again. And that he could come to me when I was in such pain was wonderful.

November 3, 2025
Unprompted review
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Reply from Bigtoe

Thank you so much for your kind words! We're thrilled to hear that Shawn was able to bring you relief when you needed it most. We'll be sure to pass along your feedback — looking forward to serving you again soon!

Rated 5 out of 5 stars

David is the real deal

David is the real deal. You won't regret getting a message from him.

October 29, 2025
Unprompted review
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Reply from Bigtoe

Thanks for the great review! We're so glad David delivered a standout experience. Hope to see you again soon!

Rated 5 out of 5 stars

Shamaea Is incredible

Shamaea Was incredible showed up early ready for action very personable you can def notice her hands are that of an expert with tons of experience I can’t wait for my next session

October 21, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the great review! We're so glad Shamaea made such a strong impression with her skill, professionalism, and warm presence. We look forward to your next session!

Rated 2 out of 5 stars

When the massage therapist actually show up

When the massage therapist actually show up to the appointments my experiences have always been good but more often than not your card is charged anywhere from $185 to $200 the therapist never shows up never calls to let you know they're not coming and you're out of your 185 to $200 for the mandatory 3 to 5 days until they refund your money but they beg you over and over again to reschedule for a time that is not convenient. I would suggest finding a local massage therapist that you can trust instead of pouring $200 down the wishing well hoping that a therapist shows up and doesn't just have your address to show up when you're not home.

October 29, 2025
Unprompted review
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Reply from Bigtoe

Hi there, we’re very sorry to hear this. We strive for reliable service and understand how frustrating failed sessions can be. We’re actively improving our fulfillment process and communication. Please reach out to us so we can look into your experience directly and make things right.

Rated 5 out of 5 stars

Awesome massage

Awesome massage
She was on time and asked about if it was Good pressure she was using
.

October 26, 2025
Unprompted review
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Reply from Bigtoe

Thank you for your kind words!

Rated 5 out of 5 stars

Linda was performed a great massage

Linda performed a great massage. She was professional and listened to what I was feeling physically.

October 25, 2025
Unprompted review
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Reply from Bigtoe

Thank you for the kind words! We’re glad to hear Linda delivered a great massage and took the time to listen to your needs.

Rated 5 out of 5 stars

Busy area

Busy area, bare with the app and schedules and maybe just compromise.

Had an excellent experience with a professional masseuse

October 21, 2025
Unprompted review
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Reply from Bigtoe

Thanks for sharing your experience! We're so glad you enjoyed the massage. Scheduling can get tricky in busy areas, but we appreciate your patience and flexibility—it really helps. Looking forward to serving you again soon!

Rated 5 out of 5 stars

We had the BEST couples massage ever

We had the BEST couples massage as a Sweetest Day celebration. Jason and Christiana were amazing. Their attention to detail and thoughtfulness of each our needs was unparalleled! Book them ASAP.

October 18, 2025
Unprompted review
Bigtoe logo

Reply from Bigtoe

Thank you for the wonderful review! We're so glad Jason and Christiana helped make your Sweetest Day celebration special with such thoughtful and personalized care. We appreciate your recommendation and hope to see you again soon!

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