Bigwins02 Reviews 6

Scam scam scam!!!!!!! If I click zero I would…..
On 6 September, I requested a withdrawal from my account. Your website states that withdrawals take 7–21 working days to process. After waiting the stated time, my withdrawal was cancelled without any explanation.
I contacted your live chat support multiple times and was advised to submit the withdrawal request again. I was also informed that the new request would be prioritised. I followed this instruction and submitted another withdrawal request as advised.
As of 9 December, I am still waiting for my funds. It has now been several months, and despite repeated contact with live chat support, I continue to receive only generic responses with no clear explanation, resolution, or timeframe.
This situation is unacceptable. Do not use this site

I have sent 25 e mails to the customer services . I have told them I have a gambling problem and they do nothing at all . Avoid at all costs

Won 500 last week they paid me out within 24hours won 600 Sunday still waiting so will update but good so far

HI

FIRSTLY ID LIKE TO SAY I HAVE BEEN PLAYING AND SPENDING MY HARD EARNT MONEY TO ENJOY MYSELF WITH THE PROMISE FROM VIP managers to give back CASHBACK ETC. strange thing is I OLAY WITH ALL THIER SISTER SITES IE KAZIMO SPICY 🌶️ ETC THIER VIO MANAGERS USED TO BE OK AND GIVE DAILY OR WEEKLY CASHBACK WHICH I USED TO GET BUT NIW THEY DONT WVEN GOVE CASHBACK BUT THEY ADVERTISE TEHY WILL IF U DEPOSIT IN THE WEEK. MIA WHO IS MY ACCOUNT MANAGER DOES NOT REPLY AND RUDE THING IS ITS BECOMING NORMAL FOR THEM. I HAVE HAD AN ISSUE WITH THIS SITE FOR LONG NOW BUT THEY LUR YOU IN BY GIVING CASH BAck ONLY WHEN U BEG THEM TO. It’s pathetic… AVOID IF U WANT TO BE LIED TO … I DO GET MY MONEY NO LIE HERE BUT SOMETIMES THEY CAN TAKE THE PISS GIVING IT. OMG THE SAME ABOUT MIA SHE AINT NO ACCOUNT MANAGER I BET THEY ALL THE SAME USING DIFFERENT EMAILS ETC DAMN AM SO DONE OR FEEL DONE.. I mrs I did not have an issue with payments ITS THE RESPONSE FROM SO CALLED VIP MANAGERS THAT P.ss ME OFF

This site took my money, when requesting a withdrawal (£85) not much really, it took them over a month to say they had issues in there systems.

I learned a lesson and lost money to them and there webchat service is useless with self generated messages all the time, no one speaks to you!!!

Avoid this site, they accept your money but that's it, no support at all.

Mia is a ghost there as she never replied to over 50 emails!!

Don't make the same mistake I did

I deposited and played here believing this was a properly licensed, trustworthy operator.
After encountering major withdrawal delays — and noticing unknown small transactions elsewhere within their network — I began investigating and discovered serious concerns:

Red Flags Identified:
• Many casinos appear connected, using identical layouts, terms, and conditions.
• License claims could not be verified against the official 2025 Curaçao Gaming Register.
• Payments were processed through disguised third-party merchants (e.g., Giftoza, Paytechno, Lunu), falsely appearing as tech, fitness, or crypto transactions to bypass gambling blocks and obscure traceability.

As a result, I have submitted formal reports to:
• Action Fraud UK
• Curaçao Gaming Control Board
• Relevant banks and card issuers (for chargeback investigations)

Advice to players:
• Avoid depositing any further funds.
• Report the casino to Action Fraud UK.
• Request chargebacks immediately and block third-party merchants that appear on your account.
• Report the casino to the Curaçao Gaming Control Board.

This review is based on my personal experience and extensive documented research across related sites.
Stay vigilant and protect your funds.