Large choice of products with great prices. The next day delivery (with a supplement) is a really nice feature when you want you stuff delivered, well, the next business day! Really serious website,... See more
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This is the Online-Shop where people not only do their work well but they care about theirs customers! I’ve ordered a helmet for me and wrote in addition a email asking to deliver it to me as soon... See more
I needed some parts to arrive in two to three weeks time. In my opinion plenty of time for anything to arrive from Germany to Croatia (read: inside EU). After two weeks of waiting the parts werent e... See more
Company replied
I really like this store. Even though they charge for delivery, which means it's always the same, regardless of the order amount, I sometimes prefer to buy from them, especially if I value customer... See more
Company details
About BIKE24
Written by the company
BIKE24 is one of Europe’s leading online retailers for bikes, parts, and performance gear – and much more. From our headquarters in Dresden, Germany, we serve cycling enthusiasts, runners, swimmers, and outdoor athletes in over 70 countries. Our promise: fast delivery, fair prices, and the right gear to fuel your passion.
Build Your Ride
We believe that every rider deserves a setup that matches their goals and personality. That’s why our brand stands for one simple idea: Build Your Ride. Whether you’re chasing KOMs, exploring mountain trails, or gearing up for your first triathlon – we’ve got your back.
Our Story
Founded in 2002 in Dresden with just one employee, BIKE24 has grown into a company of over 350 passionate team members – many of them athletes themselves. What began as a small startup has become a trusted name in the sports e-commerce world, shipping more than 100,000 products from 800+ brands to customers across the globe.
Why Shop With Us?
- Expert Advice: Our team knows the gear – and how it performs.
- Wide Selection: From high-end carbon frames to everyday essentials.
- Fast Worldwide Shipping: We deliver to over 70 countries – reliably and quickly.
- Fair Prices: Great value without cutting corners.
- Trusted by Athletes: Thousands of reviews from riders and customers just like you.
Join the Ride
We’re more than just a shop – we’re part of your journey. Whether you're upgrading your race machine, prepping for a weekend ride, or trying something new, BIKE24 helps you get there. Let’s build your ride together.
Contact info
Breitscheidstraße 40, 01237 , Dresden, Germany
- +49 (0) 351 / 417 497 - 50
- reviews@bike24.net
- bike24.com
4.5
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lot of products in stock
March 22, 2026
Unprompted review
I have not received the product shown…
I have not received the product shown on the website and I have not received answer on my complaint after over a week.
March 22, 2026
Unprompted review
Reply from BIKE24
Dear Gabor,
Thank you very much for your feedback.
I am very sorry to hear that we sent you the wrong product. Unfortunately, I have not been able to find any messages from you in our mail system. Please note that some enquiries are only answered via an automated reply. In this case, this will be stated in the automated reply, and you can – as described there – reply to the automated reply again and you will be put through to a customer service representative.
I will send you an email straight away and we will find a satisfactory solution.
Thank you very much and have a nice day.
With best regards
Stefan //BIKE24
Good information and easy buying process.
Easy to understand details of the product and buy it.
March 21, 2026
Unprompted review
Change Bulgarian package carriers to Speedy
Well everything that was done from bike24 was great until my package was submitted to the Bulgarian carrier Econt. They are actually slowing the delivery and trying to dispatch it always at unsuitable time for me. Usually I tell them to deliver it to one of their offices which adds an additional tax. Please try to use other Bulgarian Carriers such as Speedy. Thanks
March 20, 2026
Unprompted review
Reply from BIKE24
Dear Valeri,
thank you very much for your feedback.
I am very sorry to hear about the problems with the delivery of your order. I apologise sincerely for this. I have informed the responsible logistics manager in our company.
In our shop, you can choose to have your order delivered to a pick-up point. In this case, the delivery is handled by GLS – you are very welcome to try it next time.
With best regards
Stefan //BIKE24
very good store and fast shipping
March 17, 2026
Unprompted review
Good service, communication issue.
Placed and paid order as many many times in the past. Delivery was not made but returned to bike24. Bike24 agreed to re-ship my order. Instead I got several messages with canelations. After contacting the team again and again, I only got the info "your order will be sent soon" Never happend. At this point it is almost 3 weeks since my initial order and I feel scammed. After many many years, I am leaving bike24 as custommer. I am switching to another store.
UPDATE: After reading the reply: Great to hear bike24 did maximum for solving my issue.
Next time please INFORM me about the status, I have zero possibilities to know that the item was damaged and/or stolen. I can accept this, but you need to let me know in the future.
Things happen and I am 100% okay with that. It is fair to change feedback on my side.
Since this changes everything.
thank you.
March 2, 2026
Unprompted review
Reply from BIKE24
Hallo,
thank you very much for your feedback.
Unfortunately, the returned parcel was damaged and incomplete. As a result, we first had to restock some of the items you ordered that were no longer available. A new parcel was sent to you on 19th of March.
I apologise for the long wait and any inconvenience caused.
With best regards
Stefan //BIKE24
The best bike shop
March 20, 2026
Unprompted review
Everything through very smoothly
Everything through very smoothly. Order is delivered in two days. All recomandation.
March 12, 2026
Unprompted review
Large range of MTB products
Large range of MTB products, competitive prices
March 20, 2026
Unprompted review
Sometimes some products have very good…
Sometimes some products have very good price . their shipping is fast and service is prompt and nice.
March 11, 2026
Unprompted review
Such a quick serious and loved the…
Such a quick service and loved the backpack!
March 16, 2026
Unprompted review
Jumping the gun...
You are asking for a feedback survey before I have received my order...and I don't know when it will arrive.
March 19, 2026
Unprompted review
Reply from BIKE24
Hello George,
Thank you for your feedback!
The request for a review on Trustpilot is a standard invitation that is automatically sent to our customers after the average delivery time. This means you may receive the invitation before your order has arrived.
We hope your order arrives soon and would be delighted if you could share your feedback with us afterwards.
Best regards, Anja // BIKE24
Excelent shop
Wide range of brands/products, affordable prices, very well packaged and fast delivery to Portugal.
March 12, 2026
Unprompted review
I dislike that the language was changed…
I dislike that the language was changed to Finnish and the translation was worse than worse, it was completely non-sensical and ridiculous. And the other bug seems to be that during checkout, the system says that I can choose ecpedited delivery, but this option was nowhere available.
March 19, 2026
Unprompted review
Reply from BIKE24
Hello Keikobad,
I’m sorry that the language unexpectedly switched to Finnish and that the translation was so inaccurate. Your note about the shipping option is also very helpful and shows us where confusion occurred.
Please contact us again via the email address reviews@bike24.net and describe your issue in more detail. If you already have a ticket number, you can also send it to us. This way, we can review the matter internally and assist you promptly.
Thank you very much for your support!
Best regards, Anja // BIKE24
Parcel Lost. Bike24 received compensation from Carrier but refused to refund!
Today DPD official confirmed what my parcel was lost and they already sent compensation to BIKE24 but Bike 24 refused to refunded my order and their support ignored me.
Ultimately, the store received my money and compensation for the lost package. Their actions were illegal and they are obligated to compensate me for the loss.
Below I have provided the text of the response from the delivery service.
Dear Lorranne,
You didn't received this parcel, and the sender can see this also via the tracking:
the carrier of the sender, he will be refunded by DPD DE.
See the result between Chronopost and DPD Germany yesterday:
I hope this can help you.
I wish you a nice day.
DPD Team
Customer Care
DPD (Belux) NV
Stay aware from this stre if you wouldn't lost your money.
March 19, 2026
Unprompted review
Reply from BIKE24
Dear Loranne, thank you very much for your feedback on the service case.
We have logged your report of damage internally and started an investigation with the shipping service provider. Investigations into deliveries within the EU can take up to six weeks.
As your order involved goods of a very high value, we had to await the outcome of the investigation. For this reason, we were unable to provide an advance refund and asked you to be patient until DPD had completed their inquiry.
On 20 March 2026, we received the outcome of the investigation from DPD, which confirmed the loss of the shipment. DPD then made the compensation payment to BIKE24, and on 23 March 2026, we initiated the refund to the payment method you selected.
I would like to sincerely apologise for the frustration caused by the circumstances surrounding your order. However, it is necessary for us to carry out the appropriate checks and investigations in such situations.
Kind regards,
Christoph // BIKE24
Untrustuworthy: delays, no contact, lots of bugs, lacking customer support
No status update for 8 days at all! Why even have this? Buggy contact form, automated dismissive email replies, and phone number provided non-functional when calling from abroad. Also buggy user account system: when changing language, when opening a new tab on bike24 and more... Pay your developers greedy business people.
March 18, 2026
Unprompted review
Reply from BIKE24
Dear BIKE24 customer,
First of all, I would like to apologize for the fact that your first experience of our online store was not a positive one. Your order was flagged internally due to an incorrect address. Unfortunately, this caused a delay, for which I apologize again.
Regarding the technical issues, please email us at "reviews@bike24.net" so that we can investigate the matter with our IT department. Please let us know exactly when the error occurs and which phone number you used. Thank you in advance for your cooperation.
Best regards,
Christoph // BIKE24
Shipment tracking is bad
Shipment tracking is bad. There is no info where my shipment is just info that it in transit some where. And its looks like that I will not receive my gear in showed time.
March 18, 2026
Unprompted review
Reply from BIKE24
Hello Jānis,
Thank you very much for your feedback. Your package is currently at a delivery depot, where it is being processed for final delivery. This is, however, visible in the tracking information. You can expect final delivery within the next few days. If you have any further questions, please feel free to contact our customer service.
Best regards,
Christoph // BIKE24
Great service, good prices and quick delivery
I've been a client for some years and bike24 is my first stop to source components and cycling clothes. I've always found quality products at attractive prices and the ordering and delivery have never had any problems. All in all, a very efficient and useful shop.
March 10, 2026
Unprompted review
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