This a great bag and I am enjoying using it. I have kept back one star for two reasons: 1. The bag was dispatched in China only after I placed the order. It took an age to arrive (a couple of weeks... See more
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The product is great but it was sent by Yodel. They are apparently going through some change and this caused an extended delay. Bike and Bag provided a discount when they looked into it but I needed... See more
Company replied
Great company , had problems with my fork bags from rhino horn and correspondence with Nick was second to none , he offered me alternatives however settled on a refund the bags are great however ju... See more
Company replied
Part of my order was perfect but unfortunately the other item wasn't suitable for my bike, after contacting Bike and Bag I was given a full refund and I didn't need to return the unsuitable item. Now... See more
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Company details
Written by the company
At Bike and Bag, we make it easy to find the right bag for your ride—whether you’re commuting to work, bikepacking across the country, or hitting the trails. We specialise in quality bike bags for every type of bike and rider. From handlebar rolls and panniers to saddle packs and urban commuter bags, we’re here to help you ride further, smarter, and better equipped. Proudly independent and based in the UK, we focus on great service, trusted kit, and helping you gear up with confidence.
Contact info
Highfield Cottage, DL82LH, Bedale, United Kingdom
- 07782317750
- info@bikeandbag.com
- bikeandbag.com
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Well packaged and arrived in good time
Well packaged and arrived in good time. Wasn't clear of exact arrival date so I found it on the door step. Not sure if delivered that day or previous. Neither rack come with the bolts to fit to the bike frame (they are M5). For one rack and fitting to the rear triangle this is trivial, but for the rack with disc brake fittings (i.e. it stands off the frame) it needs 50mm long bolts, which are not standard, as they do not embed into the extensions unlike Topeak racks

Reply from Bike & Bag
Altura panniers
Brilliant service very fast shipping panniers bargain. Very happy with everything.

Reply from Bike & Bag

Reply from Bike & Bag
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