Bike & Bag Reviews 23

TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

This a great bag and I am enjoying using it. I have kept back one star for two reasons: 1. The bag was dispatched in China only after I placed the order. It took an age to arrive (a couple of weeks... See more

Rated 3 out of 5 stars

The product is great but it was sent by Yodel. They are apparently going through some change and this caused an extended delay. Bike and Bag provided a discount when they looked into it but I needed... See more

Company replied

Rated 5 out of 5 stars

Great company , had problems with my fork bags from rhino horn and correspondence with Nick was second to none , he offered me alternatives however settled on a refund the bags are great however ju... See more

Company replied

Rated 5 out of 5 stars

Part of my order was perfect but unfortunately the other item wasn't suitable for my bike, after contacting Bike and Bag I was given a full refund and I didn't need to return the unsuitable item. Now... See more

Company replied

Company details

  1. Bike Accessories Store

Written by the company

At Bike and Bag, we make it easy to find the right bag for your ride—whether you’re commuting to work, bikepacking across the country, or hitting the trails. We specialise in quality bike bags for every type of bike and rider. From handlebar rolls and panniers to saddle packs and urban commuter bags, we’re here to help you ride further, smarter, and better equipped. Proudly independent and based in the UK, we focus on great service, trusted kit, and helping you gear up with confidence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

23 reviews

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Rated 4 out of 5 stars

Well packaged and arrived in good time

Well packaged and arrived in good time. Wasn't clear of exact arrival date so I found it on the door step. Not sure if delivered that day or previous. Neither rack come with the bolts to fit to the bike frame (they are M5). For one rack and fitting to the rear triangle this is trivial, but for the rack with disc brake fittings (i.e. it stands off the frame) it needs 50mm long bolts, which are not standard, as they do not embed into the extensions unlike Topeak racks

April 26, 2025
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Reply from Bike & Bag

Thank you for your feedback and for taking the time to leave a review. We're glad to hear that your order was well packaged and arrived in good time.

We appreciate you highlighting the bolt sizing issue, your detailed comments are very helpful. We’ll review how we can make this clearer in the product description, especially regarding the need for 50mm bolts for racks with disc brake fittings.

If you need any further assistance or if we can help source the correct bolts for you, please don't hesitate to get in touch.

Thanks again for your support!

Rated 5 out of 5 stars

Altura panniers

Brilliant service very fast shipping panniers bargain. Very happy with everything.

April 7, 2025
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Reply from Bike & Bag

Thanks for the great feedback. Really pleased you’re happy with the panniers and the service. Hope you get plenty of good use out of them!

Rated 5 out of 5 stars

Really good quality

Really good quality. Really happy with my purchase.

April 16, 2025
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Reply from Bike & Bag

Thanks for taking the time to leave a review Stacey. We're really pleased you're happy with your experience and the bag ;)

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