I find it easy to schedule my shipments with Bikeflights.com. Packing directions are given if I need them. Shipping labels are easy to print, along with the option to have my shipments picked up or I... See more
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I've used Bikeflights for multiple items shipped, bikes, bike frames, and wheelsets. I've consistently found their are competitively priced and well worth considering for your next shipment. I'm a Bik... See more
Great experience. Dropped off on Monday arrived on Friday across country. Advice for others, take the derailleur off the hanger and zip tie it to the stay with chain even if you leave the back wheel o... See more
I had to arrange to ship my bike on short notice. Bikeflights was great to work with, guiding me through the whole process. When there was a problem with the shipper's ability to verify my address,... See more
Company details
Written by the company
Bikeflights is the best bicycle shipping service, trusted by riders worldwide. We offer faster shipping, dedicated support and premium protection at less cost so that you can ship the best way, guaranteed. Join over one and a half million served —including individuals, bike shops, events and cycling industry businesses— who have used Bikeflights to ship their bikes, wheels, e-bikes and gear with confidence since 2009. Ship the best way with Bikeflights.com. We ship. You ride.
Bikeflights.com
Written by the company
- We ship. You ride.
- The best way to ship a bike, e-bike and bike gear. We've been doing it for more than 15 years and served more than 1.5 million bike-related shipments.
- Need a box?
- We have premium, thoughtfully designed and easy-to-pack boxes available.
- Customer Support 7 Days
- You can reach our Support Team of fellow cyclists via phone, email and chat Mon-Fri: 6 AM-6 PM PT, Sat-Sun: 7 AM-2 PM PT. Our Virtual Assistant can answer most questions 24/7.
Contact info
8000 N Fowler Ave, 97217, Portland, United States
- (541) 705-2453
- support@bikeflights.com
- bikeflights.com
4.6
Excellent
53K reviews
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I have been using Bike flights for…
I have been using Bike flights for years to send frames back and forth to customers. You have now changed it and while you may have sent info out I did not notice that you are not sending the UPS label to emails. I needed to process it to know how much to charge the customer and did not have access to a printer at the time. I took me forever to get ahold of Bikeflights people to re send me the label so I could print it and delayed shipping by at least a day.
May 1, 2026
Reply from Bikeflights.com
Hi Tommy,
Thank you for being a longtime Bikeflights customer and for your feedback. We understand how frustrating it was to experience a delay while trying to access and print your label.
We recently updated our label delivery process and sent communications outlining the changes, including that labels can now be printed immediately at checkout or anytime by logging into your account and viewing your orders. That said, we understand it can take time to adjust to a new workflow, especially when you need quick access while helping customers.
We’re sorry for the inconvenience and delay you experienced while trying to reconnect with support and appreciate you sharing your experience so we can continue improving both our communication and support response times.
- The Bikeflights Team
I was able to use my own bike box
April 24, 2026
Only way to go
Have only, and will only use bike flights for buying/selling. Such a good, fast service!
May 3, 2026
Local bike shop in Lapeer Michigan told…
Local bike shop in Lapeer Michigan told me about you folks. Did some research on Bike Flights and it came out good.
Packed the bike, got the shipping labels, took to UPS store, and 2 days later at the destination.
Two thumbs up !
May 3, 2026
Very helpful and good communication
Very helpful with updating the shipping date as needed and proactive communication!
April 26, 2026
Let's start from the beginning
Let's start from the beginning. First, they got the pickup addres wrong and the pickup was delayed. Next, they had the receiver address incomplete and we had to redo the shipping labels with the complete address. Once the shipment was on it's way, documents I had completed and signed were not forwarded to UPS for customs clearance. I had to continually contact BikeFlights for them to follow up and correct these issues. When I finally received my bike, almost 2 weeks after it was picked up, the bike was damaged and I'm going to have to take it to a bike shop for repairs before it can be ridden.
From start to finish, just a poor job of customer service. Once they had my money, very little follow through, I'll never recommend this company to anyone.
April 21, 2026
Reply from Bikeflights.com
Hi Carroll,
We’re very sorry to hear how frustrating this shipment experience was for you, especially with the delivery delays and the condition of the bike upon arrival.
We do want to note that our team remained in communication with you throughout the shipment process and actively monitored the shipment from the start, including providing guidance regarding potential customs and transit delays associated with shipments into Spain. International shipments can occasionally require additional documentation review and customs coordination, and we understand how stressful those delays can feel while waiting for an important shipment to arrive.
We also want to mention that the complete delivery address was not provided until after the shipment label had already been created, which contributed to additional handling and coordination during transit.
That said, we absolutely understand your disappointment regarding the damage reported upon delivery. That is never the experience we want for our customers. Once you have had the bike assessed, please reach out to our claims team directly through the Claims section of our website at Bikeflights Claims
so we can review the situation further and assist however we can.
We appreciate your feedback and the opportunity to support you throughout this shipment.
- The Bikeflights Team
Ability to take advantage of pricing much lower than that available to an individual
Estimate provided to me by UPS as an individual was 2-3 times the cost provided to me via BikeFlights. Having saved the original shipping box I received the bike in allowed me to pack bike in same sturdy large container and provide with accurate dimensions. Optional insurance. Convenient no-hassle drop-off at local UPS store using pre-printed label provided by BikeFlights. Impressed by speed at which delivery arrived at end point 1000+ miles.
May 2, 2026
The real human phone staff was amazing…
The real human phone staff was amazing and really helpful! Everything was on time and as planned.
May 19, 2025
Great easy way to ship my bike cross…
Great easy way to ship my bike cross country. Thanks!
May 1, 2026
A truly professional company to work with
I had to arrange to ship my bike on short notice. Bikeflights was great to work with, guiding me through the whole process. When there was a problem with the shipper's ability to verify my address, they resolved it quickly. They kept me informed throughout the process, and let me know immediately when the shipper delayed my delivery by a day. And the cost was significantly less than any shipper quoted me directly. I wouldn't hesitate to use them again.
April 24, 2026
Ideal for bike shop shipping
As a bike shop owner, Bikeflights.com is perfect for our shipping needs. We ship customer bikes to their needed locations, as well as much of our outbound sales and returns via Bikeflights. The website is easy to navigate, and they make the whole process stress free.
May 1, 2026
Easy to set up. Great Service
Easy to set up. Picked up and delivered on time. Great Service. Thank you
April 30, 2026
Great experience overall
Great experience overall. Other than filling in the shipping info (does not like my address), it went smoothly.
May 1, 2026
The bike arrived on time and without…
The bike arrived on time and without any problems
April 30, 2026
Easy to use and affordable!
April 23, 2026
Briana was very good about calling me…
Briana was very good about calling me and explaining the fees,etc. She did great! Thank You..
April 30, 2026
Bike was damaged in shipping
Bike was damaged in shipping. Even though I paid for " insurance" there was not a clear way to file a claim and the UPS store deflected all inquiries for filing a claim. UPS consistently damages packages based on my previous experience, but I hoped using Bike Flight might have been different. Please consider FedEx or other carriers to contract with. UPS's business model and practices continue to fail with providing acceptable customer service.
April 23, 2026
Reply from Bikeflights.com
Hi Jason,
We’re very sorry to hear your bike arrived damaged and understand how disappointing and frustrating that experience can be.
We did want to clarify that BikeFlights handles claims directly in-house through the Claims section of our website ( Bikeflights.com/Claims), rather than through UPS Stores or retail shipping locations. While we have not yet received a direct claim submission or communication from you, our team would absolutely like the opportunity to review the situation and assist.
We appreciate the feedback regarding the claims process and carrier experience. Shipping damage is never the outcome we want for our customers, and we are continuously working to improve both the shipping and support experience.
Thank you for bringing this to our attention.
- The Bikeflights Team
Your team provided good support…
Your team provided good support throughout. And then ups delivered one week earlier than promised!
April 23, 2026
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