This was a very nice experience. The bike was very thoroughly packed and cumunicating with Bikeflip was easy and fast. Improvements could be, that it should be possible to print an invoice for the B... See more
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Wow! Incredible service from start to finish. Our bike was sold from Austria to Italy, and the entire transaction went perfectly smoothly. BikeFlip provided clear instructions for packing, arranged... See more
Company replied
At first I was a little skeptical because I'd never used Bikeflip before, but then everything went smoothly. I found a great price on the bike I wanted, and even though I was in another country, it ar... See more
Company replied
Item was as described. Was able to track the progress of the shipment pretty easily from seller to our door. A good secure process for buying an expensive bike in a world full of scammers!
Company replied
Company details
About Bikeflip
Written by the company
Bikeflip - the Safe Bicycle Marketplace
If you are on the hunt for a used or refurbished bicycle, Bikeflip is the place to be. Shop through thousands of bikes and buy them the safe way thanks to the Bikeflip Secure Payment. We take care of payments and shipments so you can relax while selling or buying bikes online.
How does it work?
Instead of directly paying sellers like you do on other marketplaces, buyers are paying Bikeflip as a platform. We securely store the money and organize the shipment with the seller. The payout will be initiated only after a bike was delivered. This way, buyers can be sure to get their bike, and sellers can be sure to receive their payment. Easy as that!
Bikeflip Buyer Protection
Buying used bikes online is not easy - we know that. Therefore, we created the Bikeflip Buyer Protection. Shop bikes online without worrying about payment or shipments.
- Bikeflip securely stores your money until you have received and approved the bough bicycle.
- Every shipment is insured against damages & loss during shipping.
- If the features or conditions of the bike vastly differ from the description, you can return the bike for free.
More about Buyer Protection
Contact info
Piazza della Manifattura,1, 38068, Rovereto, Italy
- hi@bikeflip.com
- bikeflip.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience frustration free
Payment received, packaging and shipping with no issue. I recommend for any bike shipping also versus other sites.
July 16, 2025
Reply from Bikeflip
Hi Oreste,
thanks for your review! Great to hear that everything went smoothly with payment, packaging, and also shipping.
We're happy you’d recommend Bikeflip! Hope to see you again soon 🚀🚴
Elias - Bikeflip Team
Best way to buy used bicycles
Best way to buy used bicycles, a bit more expensive, but great insurance, packaging with bikeflip box and pretty scamer proof purchase method.
July 11, 2025
Reply from Bikeflip
Hi Davis,
thanks for your review! 🚀 We're really happy to hear you had a great experience with Bikeflip and appreciated the secure process and our Bikeflip box.
Hope to see you soon on Bikeflip! 🚴
Guido - Bikeflip Team
Very very good service
Very very good service. I bought a bike. Guick and good communication methods and well made negotiation service. Delivery was very well organized and very fast deliverd. However it's a shame they push you in every way possible to leave a review, they send an email, a couple messages on bikeflip and even texts on my WhatsApp, but besides that very trusting site!
July 7, 2025
Reply from Bikeflip
Hi Niels,
thanks for your review! 🔥 We're happy you were satisfied with our service and fast delivery. Great to hear you had a trusting experience on Bikeflip.
We look forward to welcoming you back, whether you're buying or selling next time 🚴
Your feedback matters: reviews help us grow, and we’re always open to suggestions that help us get better. Thank you!
Francesco - Bikeflip Team
It was amazing because trusted shipping…
It was amazing because trusted shipping and good package and good shipping
July 9, 2025
Unprompted review
Reply from Bikeflip
Hi Mikki!
Thanks for your review! 🚀 We're really happy you had an amazing experience and that the trusted shipping and packaging met your expectations.
Hope to see you again soon, whether for another buy or maybe a sale! 🚴
Elias - Bikeflip Team
Reply from Bikeflip
Hi Obra!
Thanks for your review! We're happy to hear everything went smoothly and that you had a good experience with Bikeflip 🚀
We hope to see you again soon, whether for another purchase or maybe even to sell a bike!
See you next time! 🚴
Linda - Bikeflip Team
What a fight to buy a bike..
Very bad impression! Payment process does not work with credit card - at the same time offer details and communication with seller disappear..Difficult to get in contact. What a fight to buy an expensive bike - cannot recommend this company.
July 7, 2025
Unprompted review
Good concept, lacking in customer service
The customer service is sadly not up to standards. Wrote in with a question/request after purchasing a bike through the site, but it was never answered. Shame that the customer support is not up to standards as the concept is great.
June 13, 2025
Unprompted review
Reply from Bikeflip
Hi Petter, we are truly sorry about this situation, it’s very unusual as our Customer Care team usually replies within a few hours.
It’s possible that your email did not reach us correctly. Please send us another email at hi@bikeflip.com so we can assist you as soon as possible.
If you prefer, you can also contact us by phone. Our opening hours are Monday to Friday, mornings from 8:30 AM to 12:30 PM and afternoons from 2:00 PM to 6:00 PM.
Thank you for your understanding and we look forward to helping you soon!
Linda - Bikeflip Team
The whole process worked very well.
The whole process worked very well.
No complaints. I think it’s important to choose a seller that responds fast and has a good tone. That way the odds of a good deal is good. Would definitely use Bikeflip again! ⭐️⭐️⭐️⭐️⭐️
June 17, 2025
Reply from Bikeflip
Hi JW,
thank you so much! 🚀 Great to hear everything went smoothly. We totally agree, good communication makes all the difference. See you again soon on Bikeflip 🚴♂️
Linda - Bikeflip Team
fast and safe
June 17, 2025
Reply from Bikeflip
Hi Jakub,
thanks a lot! Happy to hear everything went fast and safe. See you again soon on Bikeflip!
Keep riding 🚴♂️
Elena - Bikeflip Team
Great experience
June 12, 2025
Reply from Bikeflip
Hi Jernej,
thank you for your review! We hope to see you again soon on Bikeflip 🚴♂️
Best regards,
Guido - Bikeflip Team
Bike very well packed
Bike very well packed, easy to run the transaction.
One point to improve is the timespan between payment and email confirmation reception that was long (one hour), raising questions if everything was ok.
June 10, 2025
Reply from Bikeflip
Hi Jocelyn,
thank you for your review! We’re sorry that there was a delay of about an hour between your payment and receiving the confirmation email. This timing depends on when the seller actually accepts the sale through the app.
In any case, we’re glad to hear that you were overall satisfied with the service, and we hope to see you again soon on Bikeflip!
Best regards,
Linda - Bikeflip Team
Buying the bike was easy and safe
Buying the bike was easy and bikeflip kept me informed of all the steps with my order.
June 9, 2025
Reply from Bikeflip
Hi Leevi,
thank you for your feedback! We're glad the process was smooth and that you felt well informed. See you again soon on Bikeflip! 🚴♂️
Elias - Bikeflip Team
Reply from Bikeflip
Hi Richard,
thank you so much for your review! We're really happy to hear you enjoyed the service! We look forward to welcoming you back on Bikeflip soon!
Keep riding 🚴♂️
Linda - Bikeflip Team
The bike was a wreck
The bike was a total wreck, if somebody who didnt know anything about bikes just asembeled it there is a serious chance of him getring injured, one part of the top of the headset was missing and and there was rust in the bottom bracket and headset. Like 50% of the screws were stripped. The rear suspension had 200mm instead of the 190mm that is supposed to be in the bike and it was ruining the frame.
I like the bike but goddamn atleast he dindnt need to tighten the stripped screws so much it was a nightmare.
May 27, 2025
Reply from Bikeflip
Hi Ter,
we’re truly sorry to hear about your experience. This is absolutely not the standard we aim to uphold, and we completely understand your frustration.
Please reach out to us at hi@bikeflip.com so we can look into this further. In situations like this, the platform allows buyers to open a dispute, which then triggers an investigation by our team of mechanics.
Unfortunately, without this process being initiated, we weren’t aware of the issues you encountered.
We’d really appreciate the chance to make things right, thank you for bringing this to our attention.
Best regards,
Bikeflip Team
Reply from Bikeflip
Hi Odysseas,
thank you so much for your review! 🚀 We're really happy to hear you enjoyed the service and found the app well designed.
We look forward to welcoming you back on Bikeflip soon! 🚴♂️
Elena - Bikeflip Team
Best place to buy used bikes!
Hello! The bike works perfectly! Was even better then the description said it would be :D It also arrived so quick! Only 2 days
May 26, 2025
Reply from Bikeflip
Hello Mark,
thanks so much for the great review! We're really happy to hear that you loved your experience with Bikeflip and that the bike exceeded your expectations. Hope to see you back soon! 🚴♂️
Sofia - Bikeflip Team
Everything was great
Everything was great! There was some small challenges but support team work super fine! Thank you!
May 26, 2025
Reply from Bikeflip
Hello Tadas,
thank you for your review! 🚀 We're glad to hear you enjoyed the Bikeflip service. We look forward to seeing you again soon on Bikeflip! 🚴♂️
Elena - Bikeflip Team
Reply from Bikeflip
Hello Konrad!
Thank you for the review! We're happy to hear you enjoyed the Bikeflip service. We look forward to seeing you again soon on Bikeflip! 🚴♂️
Elias - Bikeflip Team
Reply from Bikeflip
Hello A.V.!
Thank you for the review! 🚀 We're happy to hear you enjoyed the Bikeflip service. We look forward to seeing you again soon on Bikeflip! 🚴♂️
Francesco - Bikeflip Team
Shipment lost by UPS + improvable customer service follow up
Shipment lost by UPS. Reaching out regularly to Bikeflip about the status of my shipment and they are telling me their "logistics department" is checking with UPS the situation (while it just takes a phone call to UPS to create a claim and to realize after 10 days of "investigations" that my shipment has been lost).
After 10 days no news from lost shipment. I had to call myself Bikeflip and to get a bit mad on the phone to get an ASAP refund procedure. BTW the contact phones number on Bikeflip website were not working from France and Switzerland. Try this one instead if you really want to get someone on the phone : +39 320 6257475
May 21, 2025
Unprompted review
Reply from Bikeflip
Hi Fabien,
we’re truly sorry to read your message and we fully understand your frustration.
Please note that investigations with UPS require formal procedures and take more time than a phone call. That said, your full refund was processed exactly 12 days after the shipment date; we always do our best to handle such situations as quickly as possible.
Regarding your call, you did use the correct number, perhaps it was outside our opening hours. We want to underline that we’ve recently updated our contact number. The correct one to reach us now is: 73198424002.
Thank you again for sharing your experience.
Remember that we are always available by email at hi@bikeflip.com.
Warm regards,
Elena - Bikeflip Team
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