By far one of the worst online shopping experiences. 1- long delivery times 2- horrible customer support 3- No telephone custoemr support; Even though you call them during their support time, The... See more
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The customer service I dealt with was perfect!!! The person was extremely helpful in giving advice with a new purchase of compatabile accesories for my bike. I had an issue with a previous order and t... See more
Bikester has a terrible customer service. Not only do I have to wait 12 days for each email response (which were highly unsatisfactory replies) they closed their entire phone service down for th... See more
Company replied
Vast product line and options for all budgets, good offers, nice shopping experience and fast delivery. Couldn't ask for more.
Company details
Written by the company
Vi på Bikester satt med våra nätbutiker över hela Europa och hade en enkel idé: Köp enkelt och snabbt, cykel, cykelkläder och tillbehör direkt online. Dra nytta av vårt omfattande utbud, oavsett var du bor eller när på dygnet du vill handla kan du shoppa din cykel online. Genom vår enkla navigering och intelligenta sökfunktion kan du snabbt hitta rätt. Vi vet att cykelvärlden har blivit mer komplex. Många olika hjulvarianter, hjulstorlekar eller cykeldelar ger cyklister svåra beslut vid cykelköpen. Men med våra virtuella produktrådgivningar behövs bara några få steg för att hitta rätt cykel för ditt ändamål. Vi håller reda på de senaste cykeltrenderna, till exempel elcykel. Vårt starka team kombinerar många års erfarenhet av branschen, känner och testar produkterna privat - för att vi är entusiastiska cyklister.
Contact info
Sweden
- bikester.se
3.7
Average
2K reviews
Replied to 22% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bikester is insolvent
Deleting negative comments & Company is insolvent. Don't buy from here.
I just received email that company is insolvent since October 23rd. I had to return a bike because of a dangerous frame, they now took the bike without refunding my 450€ due to insolvency.
November 27, 2023
Unprompted review
Got what I asked for for a good price
November 3, 2023
Unprompted review
ORDER BSE4098981
ORDER BSE4098981
The company claims to be experiencing financial difficulties, they no longer respond to my emails and they have no plans to return my money.
I bought:
SEK 1,805 Helmet
Invader 2.0 Camo Helmet grey/white and protection
SEK 1,355 Troy Lee Designs
Rockfight CE Flex Chest Full Protector
Total:SEK 3,160
I returned it because the size of the helmet wasn't right and I bought another one.
I sent it back on October 10, 2023, they received it on October 14, 2023. I already paid SEK 2,844 on my credit card.
I need my money back
October 20, 2023
Unprompted review
Love it
Love my bike, super light, very comfortable, even looks nice. Recommended for a gravel bike!
October 10, 2023
Unprompted review
Return issue
I bought a bike online in Sweden and it didn’t fit me and I want to return it immediately without using it. I initiated the return process online via their website however the ID they provide for booking the pickup of the item by carrier is not valid and I do not get support or reply to my help request to solve the issue. I cannot book a pickup for return and I am so disappointed.
August 11, 2023
Unprompted review
Options for all budgets!
Vast product line and options for all budgets, good offers, nice shopping experience and fast delivery. Couldn't ask for more.
July 5, 2023
Unprompted review
Part of my main order got loat
Part of my main order got loat, I had to order again those few items, delivery has been then charged because I was under the threshold…
It took weeks to get 2 helmets and with extra fees. Disappointed.
July 25, 2023
Unprompted review
Good experience with support
There are some problems with the website and online shopping but the customer support is excellent and they're doing well.
July 3, 2023
Unprompted review
Excellent processing of returns.
June 6, 2023
Unprompted review
Technical support and guarantee
My order is Cube Nature All road pro BSE3984139 There is small 8 shape for both wheels after 1 week I have got a bike. I have not got any support to fix this defect. Only I had are 2 advices from technical support what should I try to do…thanks it still does not work. What definitely I would like to have is appointment for service centre to fix my problem.
May 9, 2023
Unprompted review
Great shop & products
Great products, easy shopping experience, fast deliveries, helpful customer service... been shopping at Bikester since a few years and I'm very satisfie
April 9, 2023
Unprompted review
An easy on-line process
An easy on-line process, easier than going to a shop. Prompt delivery. All good. Recommended.
May 9, 2023
Unprompted review
The bike I have bought has been very…
The bike I have bought has been very badly adjusted. I cannot change the gears and at all. Now I need to go through the whole reclamation process. What a joke of a company 🙆🙆🙆.
March 29, 2023
Unprompted review
Nice prices, fast delivery
I ordered a saddle that was on sale. Price was quite low and the delivery was quite fast. Very glad with the purchase
February 28, 2023
Unprompted review
Bought my mudguard and was happy with…
Bought my mudguard and was happy with speed of delivery and quality of product.
March 7, 2023
Unprompted review
Great service both in store and online.
February 24, 2023
Unprompted review
Very poor customer service
Very poor customer service. Send back a package they received a week ago and still waiting for my money back.. and they’re not replying to my emails.
February 22, 2023
Unprompted review
Great....fast delivery ..hassle free…
Great....fast delivery ..hassle free return and great prices!
December 23, 2022
Unprompted review
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