Bikestocks Reviews 165

Reply from Bikestocks

Jul 29, 2024

Thank you for your feedback! We’re glad to hear that you were pleased with the fast shipping and our customer service. We apologize for the mix-up with the size, but we’re happy we could resolve it for you. Your recommendation means a lot to us. If you need anything else in the future, please don’t hesitate to reach out!

Reply from Bikestocks

Updated Jun 23, 2024

Hello,

We're very sorry to hear about your experience. We have been unable to locate the incident based on the information provided. Could you please provide us with your order number or any other relevant details so that we can resolve this issue as quickly as possible?

Please note that the refund process typically takes up to 72 business hours. Additionally, there is a local holiday in our community which may cause a slight delay.

Thank you for your understanding and cooperation.

Best regards,

Reply from Bikestocks

May 14, 2024

Thank you for choosing Bikestocks.es for your recent purchase of the Orbea ALMA M30 2023. We're thrilled to hear that you're satisfied with your new bike and that you found the price to be perfect with the 31% discount. It's great to know that you had a positive experience with our shop and that you've decided to purchase another Orbea ALMA for your girlfriend. If you need any further assistance or have any questions, feel free to reach out. Hope you both enjoy your bikes to the fullest!

Reply from Bikestocks

May 2, 2024

Thank you for your feedback! We're glad to hear that you had a positive experience with our communication and that the bike arrived on time as expected.

We apologize for the inconvenience regarding the shipping number. We understand that it took several emails to resolve, and we appreciate your patience.

We're delighted that you're satisfied with your bike purchase, and we look forward to serving you again in the future!

Reply from Bikestocks

Mar 6, 2024

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service exceptional and that our team went above and beyond to accommodate your needs.

Ensuring our customers' satisfaction is our top priority, and we are delighted that you appreciated the flexibility and efficiency of our services, from making changes to your order to the assembly of your bikes. It's fantastic to know that our team's dedication to providing excellent service did not go unnoticed.

We truly value your feedback and are grateful for your kind words. Rest assured that we will continue to strive for excellence in all aspects of our service.

If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help!

Thank you once again for choosing [Your Company Name]. We look forward to serving you again in the future.

Best regards,

Reply from Bikestocks

Nov 3, 2023

It's fantastic to hear about your positive experience with Orbea and their customer service. It's not uncommon for some apprehension when ordering, especially when an item is out of stock. The fact that they not only offered you the latest model but also ensured a smooth transition and timely delivery is commendable.

It's great that the bicycle arrived in perfect condition and that the communication channels were efficient for any queries or concerns. Your reassurance about the process, the quality of the product, and the overall service provided is incredibly valuable for prospective customers.

Thank you for sharing your experience! It certainly helps others in their decision-making process.

Reply from Bikestocks

Sep 20, 2023

Dear Iryna,

Thank you for taking the time to share your feedback with us. We appreciate your trust in our shop, especially considering the low rating.

We're glad to hear that you found a great price for the Orbea Carpe 20 2022, despite the initial hiccups in the ordering process. We apologize for any inconvenience caused by the delay in delivery and other issues. Your understanding of the unforeseen circumstances is greatly appreciated.

We're delighted to know that Marcel provided you with excellent assistance in English throughout the process. We believe in delivering the best service to our customers, and it's encouraging to hear about your positive experience with our team.

We're thrilled that you ultimately received the Orbea Carpe 20 of the 2023 model year at no extra cost, and we understand that it took longer than expected. Your patience and understanding in light of the exceptional circumstances mean a lot to us.

Thank you for your 5-star rating and for choosing our shop. We value your feedback and are committed to continually improving our services. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Ride on, and enjoy your new Orbea Carpe 20!

Best regards,

Reply from Bikestocks

May 26, 2023

We want to express our sincere thanks for taking the time to leave a review about our service. We greatly appreciate you sharing your experience with us.

Your positive feedback is an encouragement for our entire team, as we constantly strive to offer the best service and exceed our customers' expectations.

Once again, thank you very much for your review. Your satisfaction is our priority and we hope to continue counting on your trust in the future. If you have any other questions or need anything else, don't hesitate to contact us.

Sincerely,