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Written by the company
Hoogstraat, 324, 5654 NJ, Eindhoven, Noord-Brabant, Netherlands
4.6
51 reviews
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Allways the best service done there,never complain about,congratulations for everyone from Bike Totaal. I can count on their competence all the time,indeed.
Reply from Bike Totaal - van Gerwen
Beste,
Wat een mooi compliment, dank je wel. Fijn dat je altijd op ons kunt rekenen als je iets nodig hebt. Tot de volgende keer.
Groeten,
Bike Totaal
They do good customer service but I did think I was talked to like I was stupid. He was trying to be funny.
Also, the cover over the chain was in the side saddle, but it was forgotten to be put back on. I did not notice it until I was home, so had to bike over again on Tuesday. It takes 1/2 hour. While I was waiting on Tuesday he yelled at the mechanic guy because he looked in the wrong side of the side saddle, there are 2 pockets to look in. The mechanic guy did point that out, or I would have!
Reply from Bike Totaal - van Gerwen
Dear Diana,
Thank you for sharing your experience. We’re glad you appreciated the service, but we’re sorry you didn’t feel taken seriously, that’s not the experience we aim to provide. We also apologise for the forgotten chain cover and the extra trip you had to make.
If you’re willing, please email us at info@biketotaal.com with “Trustpilot” in the subject line so we can look into this further.
Best regards,
Bike Totaal
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