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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and convenience, often highlighting the benefit of mobile repairs at their homes. Many people commend the staff for their extensive knowledge, friendly demeanor, and helpful advice, making them feel confident in the work being done. The quality of the product and service is frequently described as excellent, with numerous consumers noting that their bikes felt like new or even better after the service. The overall sentiment indicates a high level of satisfaction with the repairs and maintenance provided, with many reviewers expressing their intention to use the company again for future needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its convenience, efficiency, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff's friendliness,... See more

Product

Users describe positive interactions with the product. Many customers report their bikes are running "as good... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Very easy to book a visit. Christopher arrived on time in a well equipped van where he carried out the work. He was very friendly and knowledgeable, talking though what he would do. He was... See more

Company replied

Rated 5 out of 5 stars

Chris provides a reliable, efficient and affordable service, he's looked after both our bikes. Mine is fabulous now it has new brake pads. And of course Chris provides a mobile service no more putti... See more

Company replied

Rated 5 out of 5 stars

I’ve used Christopher on multiple occasions now, the last one was a nightmare job “fixing the dreaded rattle” I threw all kinds of expensive parts at my road bike swapping out the group set myse... See more

Company replied

Rated 5 out of 5 stars

First time we used Christopher at BikeTune. I appreciated that he rang me to say he was running late. He fitted my new one size fits all mudguards that had defeated me, so that was a relief. Fair ch... See more

Company replied


Company details

  1. Bicycle Repair Shop

Written by the company

On demand, convenient, mobile bicycle and e-bike maintenance & repair. A fully-equipped bicycle workshop in the back of a van. No more waiting weeks for repairs or juggling trips to a shop. Instead, I bring my premium service directly to you. A Cytech Master Technician with a decade of professional mechanic experience capable of completing all your bike related needs⏤from puncture repair to suspension servicing, gear adjustments to custom wheel builds and everything in-between. Based in Reading⏤servicing, upgrading and tuning bikes in Berkshire, Oxfordshire and Hampshire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

High quality service

High quality service and very knowledgeable about my e-bike

March 22, 2026
BikeTune logo

Reply from BikeTune

Thank you for the review. I appreciate the feedback and it’s good to know the service and e-bike knowledge met your expectations.

Christopher

Rated 5 out of 5 stars

First class and convenient service

We have just had our bikes serviced by Bike Tune. For my e-bike it was the second time and because I was so impressed with the service last year, my partner decided to have their non e-bike serviced at the same time. Both bikes received a 5 star service.

March 23, 2026
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Reply from BikeTune

Thank you for the review and for coming back again. Great to work on both bikes and ensure they’re set up properly. I appreciate the continued support.

Christopher

Rated 5 out of 5 stars

Brilliant service

Couldn’t be happier, quick , knowledgeable, friendly and happy to explain what he is doing and what will need doing … on top of that he was cheaper than my local cycle shops and he came to me … ideal !!

April 1, 2026
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Reply from BikeTune

Thank you for the great review. I appreciate the feedback. Keeping things clear, efficient and properly explained is all part of the service. Good to hear it worked well for you.

Christopher

Rated 5 out of 5 stars

Very easy to book a visit & great friendly service

Very easy to book a visit.

Christopher arrived on time in a well equipped van where he carried out the work.

He was very friendly and knowledgeable, talking though what he would do.

He was also happy to give some advice when asked questions, underlining his knowledge.

I can strongly recommend Bike Tune based on my experience.

March 23, 2026
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Reply from BikeTune

Thank you for the detailed review. I appreciate the recommendation — it’s important to keep everything clear and straightforward, from booking through to the work itself and any advice along the way.

Christopher

Rated 5 out of 5 stars

Super experience for my annual bike…

Super experience for my annual bike service. Easy to schedule and arrange for follow-up parts to be fitted. Quite simply the only way to go for any bike servicing.

March 16, 2026
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Reply from BikeTune

Thank you for the review. I appreciate the feedback — I always aim to keep things straightforward from booking through to any follow-up work. Thanks for the recommendation.

Christopher

Rated 1 out of 5 stars

Excellent my bike is as good as new

Excellent my bike is as good as new. Christopher done a great job in making my bike rideable again looking forward to some enjoyable cycle rides this summer.

March 13, 2026
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Reply from BikeTune

Thank you for your feedback! We noticed that your comments are very positive, but the star rating seems lower than expected. If this was unintentional, feel free to update it. Either way, we appreciate your input!

Rated 5 out of 5 stars

Efficient & Excellent Service

Thank you Christopher,

Very efficient and answered all of my questions and provided an excellent service.

March 3, 2026
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Reply from BikeTune

Thank you for the review (and the biscuits). I appreciate the feedback and I’m pleased the service and advice were helpful.

Christopher

Rated 5 out of 5 stars

Great service, bike maintenance at home, what's not to like?

Chris provides a reliable, efficient and affordable service, he's looked after both our bikes. Mine is fabulous now it has new brake pads.
And of course Chris provides a mobile service no more putting bikes in cars and sitting in traffic taking them to bike shops.

March 2, 2026
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Reply from BikeTune

Thank you for the review. It’s great to hear both bikes are running well, and that the new brake pads have made such a difference. I appreciate your support.
Christopher

Rated 5 out of 5 stars

Chris is very personable and *very*…

Chris is very personable and *very* knowledgeable, he was able to service my bike to a very high standard and explained clearly what the problems were and how he would fix them

February 11, 2026
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Reply from BikeTune

Thank you for the review. I’m pleased the service met a high standard and that the explanations were clear and useful. I appreciate the feedback and your recommendation.

Christopher

Rated 5 out of 5 stars

Genuine, great service!

Super fast communication and booking process! Really felt like Christopher listened to what I said I could feel when riding and based the appointment around those issues, rather than trying to “sell” something I didn’t need!

February 12, 2026
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Reply from BikeTune

Thank you for the review. I always take the time to listen to what you’re experiencing on the bike and focus on resolving those specific issues. I appreciate the feedback and your trust in the process.

Christopher

Rated 5 out of 5 stars

Friendly, knowledgeable bike support

Chris was very helpful when I reached out regarding my son's bike. He was able to visit at a time that worked for me, providing a clear run down of what was needed and an itemised bill for each element. We will definitely be speaking to Chris in the future.

January 30, 2026
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Reply from BikeTune

Thank you for the review. It was a pleasure to help with your son’s bike and to talk through the work clearly and transparently. I appreciate the trust and look forward to helping again in the future.

Christopher

Rated 5 out of 5 stars

Chris did an excellent job servicing my…

Chris did an excellent job servicing my Daughters bike in preparation for her Bikeability test. Efficient, friendly service and top work.

January 28, 2026
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Reply from BikeTune

Thank you for the review. It was a pleasure preparing your daughter’s bike for her Bikeability test, and I’m pleased the service and workmanship met your expectations.

Christopher

Rated 5 out of 5 stars

Great service from very skilled and…

Great service from very skilled and knowledgeable guy

December 17, 2025
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Reply from BikeTune

Thank you for the review. I really appreciate the kind words and I’m pleased you were happy with the service.

Christopher

Rated 5 out of 5 stars

Excellent service

Excellent service, bike brought back to full performance, and beyond for the forks. Highly recommended

December 16, 2025
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Reply from BikeTune

Thank you for the great review. I’m pleased to hear the bike is performing at its best. A fork service makes a real difference. I really appreciate the recommendation.

Christopher

Rated 5 out of 5 stars

A great friendly service with a smile.

A great friendly service with a smile, all quality replacement parts fitted in a good time frame.
I would use them again for my next service.

November 19, 2025
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Reply from BikeTune

Thank you for the kind words. I’m really pleased you were happy with the service. I’ll be glad to help again when your next service comes around.

Christopher

Rated 5 out of 5 stars

Very knowledgeable and meticulous with…

Very knowledgeable and meticulous with my bike. Diagnosed the problem and fixed it.

December 2, 2025
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Reply from BikeTune

Thank you for the review. I’m very happy to get everything sorted for you. If you ever need anything else, I’m always happy to help.

Christopher

Rated 5 out of 5 stars

Convenient, amazing service

BikeTune were able to conveniently service and repair my bike at home. There was no hassle of taking my bike to a shop, not knowing how long I was going to be without it and having to go and collect it again. BikeTune were highly experienced, reliable and knowledgeable and I have my bike working like new now. Thank you. I highly recommend.

November 29, 2025
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Reply from BikeTune

Thank you for the great review. I’m really pleased the home service made things easier for you, and it’s brilliant to hear your bike is running like new again. I appreciate the recommendation and am always here if you need anything in the future.

Christopher

Rated 5 out of 5 stars

Always great service

Always great service! Impressive experience and knowledge.

November 19, 2025
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Reply from BikeTune

Thank you for the great feedback — really glad you’re happy with the service and expertise. Always a pleasure to help!

Christopher

Rated 5 out of 5 stars

Great customer service

Great customer service. Very professional. Would definitely recommend.

November 13, 2025
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Reply from BikeTune

Thank you for the review. I'm really pleased to hear you were happy with the service, and thanks as well for the recommendation!
Christopher

Rated 5 out of 5 stars

High quality interaction and a reliable…

High quality interaction and a reliable service that really does work for the benefit of both parties.

November 6, 2025
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Reply from BikeTune

Thank you for the thoughtful review. I’m really glad the service worked well for you and that the whole process felt smooth and reliable.

Christopher

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