Bildelaronline24 Reviews 

5,613
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Fine except for the shipping. A lot of hassle with UPS and their frequently asking for adress despite the adress was put in 4 times. Should arrive to the door, did not, had to wait another day to fetc... See more

Company replied

Rated 5 out of 5 stars

Yes each and everything were perfect and collect size according to my need and as they described. Really happy with the purchase from bildelar

Company replied

Rated 4 out of 5 stars

Useful product and was easy to select based on the car model. The delivery charge was too much and on top of that it was delivered to a collection point.

Company replied

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.5

All reviews

(5,613)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good prices

Good prices, 100% parts matching. Handy app

December 4, 2020
Bildelaronline24 logo

Reply from Bildelaronline24

Dear Vlad ,
Thank you for your feedback!
We're thrilled to see you had a positive experience with us.
Best regards,
Bildelaronline24 team

Rated 3 out of 5 stars

This could have been 5 stars

This could have been 5 stars. Good price, ok deliverytime, 10 days if they had put in the right information about me. Now it took 3 weeks. When the package comes to Sweden the swedish Postnord takes over but they didn't get the right info of me from this company. Instead of my contact info they got Bildelaronline24 e-mail as "my" notification e-mail so I never knew Postnord had my tyres. I placed the order 8 June and got them 29 June. I've been without a car the whole time and I also lost 20 euro in a car inspection offer which expired because it took 3 weeks to get the tyres and alot of time and energy spent, asking wondering where they are. I got 7 tracking numbers from Bildelaronline24 which is strange. Some of them showed that they had not been sent and the rest where in the same place in Sweden on their way for many days. Impossible to know where they all were.

July 2, 2020
Unprompted review
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Reply from Bildelaronline24

Dear customer!
Thank you for your feedback. We are very sorry that you've got a reason to provide a such review. Your is already investigating by our quality control service, and will be considered as soon as possible.
Best regards,
Bildelaronline24 Team.

Rated 5 out of 5 stars

The best

The best thebestthe best the best tge best the best

March 18, 2020
Unprompted review
Rated 4 out of 5 stars

Bought complete Brake system

I give you four stars out of five. I bought a whole Brake system for my car. You have been keeping good communication and delivered quickly and more importantly came with right parts. Overall I am not completely satisfied as parts of this business deal could have been done somewhat better.
Price is good but looks like its adapted to the Swedish market. Otherwise it could preferably be a little lower! Thank you.

March 10, 2020
Unprompted review
Rated 1 out of 5 stars

Beware! Extra cost

beware! charges extra in the last payment step that is not visible in the shopping mode. high transport cost, in my case 85% of total.

can't close account yourself. will be referred further several times and finally to a company in Germany to close the account.

February 7, 2020
Unprompted review
Bildelaronline24 logo

Reply from Bildelaronline24

Hello Marcus,

Thank you for your review!
We are sorry to hear you had a bad experience with us.
For orders below 1900 SEK delivery will cost 99 SEK.
What you are describing here seems to be the Safe Order option . The Safe Order allows you to extend the return time to 200 days instead of 14 and is optional. For more information please visit our website.
We received your request to delete your account and it is now being processed.
Once again, we apologize for the inconveniences.

Best regards,
Bildelaronline24.se

Rated 1 out of 5 stars

Absolutely the worst webshop service, ever

UPDATE 15/1/2020:
===============

Even though Bildelaronline24 responded to this review, nothing actually happened. Half way through December (2.5 months after ordering), I cancelled my order. However, the incompetence didn't stop there. They actually needed to know where my tires are before they could refund me. After one month, I was so fed up with that I did chargeback through my credit card provider. Ridiculous.

ORIGINAL REVIEW 24/11/2019:
===============

Absolutely the worst webshop service I have ever had. I ordered winter tires two months ago and I still have not received my tires. In one week it will be illegal to drive my car because I don’t have winter tires.

They reply quickly when you mail them, I’ll give them that. Half of the time the reply is in Swedish, the other half in English. Often answers are non-sensical, misinformed or just plainly blaming things on me or their delivery company.

The worst was when they shipped the tires and then lost them for almost the entirety of October. They didn’t know where they were. When they got returned, they asked “why didn’t you pick them up?”. That’s after about 10 emails from me asking them when I would get my tires. Then they spent the entirety of November trying to send them again. I still don’t know where they are and if I will have them on time.

I advise everyone to not buy from this company. I know they have good reviews but what I experienced in the last months has been stressful and aggravating – not the kind of emotions you want to go through for a simple order online.

Their unwillingness to fix the mess they have created themselves has been astounding. They could have sent a new order at any time but never did. Instead they offloaded their internal problems onto their customer who already paid. What kind of company does this do their customers?

And here I sit write this on a Sunday evening. One week to go and I still don’t know what is going to happen. It’s pathetic.

November 24, 2019
Unprompted review
Bildelaronline24 logo

Reply from Bildelaronline24

Dear Mr.
Thank you for your feedback.
We are sorry for the issue occurred. Your case has been transferred to the quality control department and will be considered as soon as possible.
Best regards,
Bildelaronline24 team

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