Billabong UK Reviews 

Ordered a bikini for my daughters birthday and it never arrived.Was told it had been resent but still never arrived. Then I was told it had been delivered yesterday but we have CCTV and people were working from home and nothing was delivered.

Don’t think anyone actually works in their customer support department. They messed up my order and I can only get an automated response with no follow-up when trying to resolve. Appalling customer service that means I won’t ever be buying from this company again.

Our experience has been that product quality has significantly deteriorated in the last year or two. Irregular sizing on the same model and latest wetsuit glue failing after hardly any wear. Reaching a person about a return or warranty repair appears impossible. It’s been nearly 2 months of unhelpful automated responses so I’m resigned to going to other brands. Shame, they used to be good

Terrible experience! I ordered a bikini and received men's boardshorts instead. I contacted Billabong customer service and didn’t receive any response, even after following up. It’s frustrating to deal with a mistake and be completely ignored. There’s no phone support where I live, and their customer service is completely unresponsive. Really disappointing. I won’t be ordering from them again

Billabong used to create fantastic clothing, but looks to me like they now are under license to create from China. I paid £60 for a pair of shorts , poor poor quality, worth about £10. Buy these Chinese versions at your own peril.

Absolutely terrible customer service!
I sent 4 items back, but received a refund only for 3!!! I wrote to them, but asked me to take pictures of the items!!! Clearly not even read my email. I responded to the email, but never heard back. I wrote again, but they never responded. It looks like I lost £50! Avoid!

Slower than slow. Both in terms of delivery and customer service. In this day and age, it shouldn't take over a week for an in-stock item to arrive. This used to be a great company but something has gone wrong. If they were up front about delivery times and shipping internationally then there wouldn't be an issue. I guess they aren't so they don't lose business to much quicker competitors.

Absolutely appalling customer service, I have been trying to get in touch regarding a return. Tracking shows that it was picked up and returned, yet no refund. I have been emailing for 2 weeks now and no response other than an automated one. No phone number to talk to an actual person. Awful!

I ordered something as a gift two weeks ago and I’ve had no update and no answer at all. It’s now getting too close to leaving for our holiday so looks like my BF isn’t getting his present for his birthday. Terrible company and terrible service. I’ve tried to contact about an update or a cancellation but heard nothing.

Not sure where all these negative reviews are coming from. Yes, the customer service team does take some time to respond but their delivery times are so speedy (at least in the UK). I received my orders within 2-3 days. When I had to return, it was free for members (free to join and would recommend) and the refund was in my bank account within 7-10 business days.

Very very bad customer service, no response whatsoever. Unhelpful and unprofessional! My order took very long time to even get processed and by the time it arrives we were already back from our holiday, hence swimwear was no longer needed. I just read the reviews about the refunds with them and I would rather throw this useless swimwear to the bin than to deal with Billabong team again. Thank you Billabong for nothing! Waste of time na money...

Avoid This Brand if You Might Need to Return!
I returned two items from the same order, but they've only refunded one. The return label was vague—just an address and two reference numbers, which I assumed covered both items. No explanation, no clarity. I've contacted them repeatedly but no response. It's been two weeks, and I'm still waiting. Absolutely unacceptable customer

AVOID THIS COMPANY!!! I am extremely disappointed with the level of customer service I have received. Most of my emails have gone unanswered, and the few that did receive a response took days. An order I placed on 17 of January has still not been fulfilled or refunded, which is completely unacceptable. This has been one of the worst customer service experiences I have had in a very long time.”

Possibly one of the worst out there. Poor stock management, non existent customer service, plenty of robots to chat to. Avoid at all costs, should not be allowed to trade. Scum kunts.

Placed an order on 02/02/2025 - tracking information was never received, have now chased customer services multiple times. Given very vague response the first time about checking with the courier, however the last interaction was almost a week ago with no further update. Disappointing as like many others I have shopped with Billabong for a long time but sadly feel I’ve lost my money totally on this.

After posting this review I received an email stating that my parcel had been lost in transit and I’ve since had a full refund. Disappointed not to get the products but at least I got my money back.

Item not delivered after 3 weeks. Company does not respond to requests. A really disappointing experience. I've spent £000s over the years. Company was good, now awful. Never again will I purchase a Billabong item again. They simply can't be trusted

I have to agree with the other reviews.
Something has changed with this company.
Sent an item back for return.
It’s been 3 weeks since the tracking shows it was received.
No refund, no live agents to chat to, no telephone number and just standard automated responses saying to wait 10 working days for the refund.
Having to claim from my credit card company for the money.

I’ve ordered a lot from this company in the past and they’ve been great but I don’t know what’s changed has changed because they’re now awful. I didn’t receive my item and the customer service is nonexistent. I’ll never order from them again. Shocking company

Sadly I will no longer be using this website I have always loved billabong wetsuits and clothing but the customer service and loyalty to customers is awful! I had a £15 loyalty voucher that I’d spent hundreds to earn I used it to buy a tracksuit that sadly didn’t fit so I returned it to find out the voucher would not be re-instated and it took over a month and several emails to get the rest of the money back absolutely shocking! As well as being given contradictory information several times! That’s it for me I will shop elsewhere going forward! They’ve lost a loyal customer for good!

Ordered a top for a Christmas present. Despatched by DPD, when I checked tracking it was returned to sender. They never even attempted delivery (weird that tracking stages had returned to sender as the third point in the delivery journey, the last two being out for delivery and then delivered). I doubt item was ever despatched. I thought this company was legitimate (not bought from them before but had vaguely heard of them so thought they were okay). I am now not sure if they are legitimate. They are certainly unreliable and will never get an order from me again!