BillAdvisor.com Reviews 

350
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

Had this long ago, and thought I had already canceled this due to not seeing much savings. I did get the "we found you savings on your tv/internet but the company needs to come over to upgrade the ins... See more

Company replied

Rated 1 out of 5 stars

UPDATE: someone finally answered the phone after submitting this review. Amazing how people get off their butts and do their job after a bad review. Trying to get someone on the phone is literally... See more

Company replied

Rated 3 out of 5 stars

They did manage to get a couple of my bills lowered, nothing drastic but a few bucks lower. I recently moved and a few of my utilities changed as well as my cell phone carrier it seemed almost imposs... See more

Rated 5 out of 5 stars

Awesome, I will save $5027.28 with just two companies (cable and cell phone) that you guys have helped me with. I'm also going to try to get more savings with my home, auto and rental properties, as... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Lower your bills & your frustration with BillAdvisor. Pay less for your monthly services without reducing quality, or get a better deal with another provider.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

350 reviews

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2.4

All reviews

(350)

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Rated 5 out of 5 stars

Incredible service

Incredible service. I was amazed when David Quintanilla saved me $1511.00 in 1 year with just 2 of my bills...
I HIGHLY recommend that you use Bill Advisor!

August 28, 2018
Unprompted review
Rated 5 out of 5 stars

David was great during the whole…

David was great during the whole experience. The communication was great and he always returned my phone calls quickly. Given the opportunity we would definitely work with him again. It has been a pleasure to do business with Bill Advisor due to having David as our helper. He has saved us in saving money on all that we have asked. David is a one of a kind and we are grateful for his service and look forward to continue to do so in the future.
Sincerely,
Renell Volz

August 25, 2018
Unprompted review
Rated 5 out of 5 stars

Our Bill Advisor agent was absolutely excellent!!

Our Bill Advisor agent was absolutely great to work with. She was easy to get a hold of and worked quickly on finding us the best offers. The customer service was excellent and she followed up after our move to make sure everything went well. We are very happy with the service we received. I would highly recommend!

August 23, 2018
Unprompted review
Rated 5 out of 5 stars

They have been very helpful

They have been very helpful. Even with brand new contracts they have found a way to save me money. David Quintanilla went above and beyond spending time doing extra work to ensure that I was getting the most out of my solar investment as well through the energy companies available to me. Thank you.

August 23, 2018
Unprompted review
Rated 1 out of 5 stars

Disappointing and frustration

i have uploaded my cable, cell phone, electric, and spoke to someone regarding my insurance. The only information I have received was to lower my cable bill to another plan that I was already aware of.

Insurance rep. was no help but to gather my information and told me someone from another company would call me. This unleashed so many spam calls to my phone and still, no better insurance provider. Why was this even done? Isn't this why I am paying you?

I trusted you to do what you say,, major let down when you are promised one thing, purchase on that promise and guarantee only to end up with disappointment and frustration.

August 21, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Matthew,

Thank you for leaving feedback with BillAdvisor. I am glad we were able to talk to you on the phone and clear up some of the confusion between BillAdvisor and the insurance company. As discussed, your specific circumstances with auto insurance required us to send your information to our parent insurance company to complete a quote. Most importantly, we're glad when you spoke with our manager Bobby, he was able to recommend an online insurance company that you can obtain insurance with and you went ahead and signed up with them.

If you have any further questions, please let us know. Thank you

Rated 2 out of 5 stars

BillAdvisor.com not so pleased after all...

Last update: I received a phone call not long after my last update. I believe he was the manager or director and he was very apologetic for what happened and said that is not their practice to take away services which had been done here. He was able to cancel my service for me which I appreciate and I will continue to negotiate my own bills so I don't have the mess that came from letting their reps negotiate my bill.
Another update: I was never contacted by anyone at BillAdvisor even though I was told on this post and by my rep that I would be. Terrible customer service and I will recommend everyone NOT use them.
Update: I was told by BillAdvisor that they were saving me around $100 on my cell phone bill only to find out they took our data on one of our devices from the unlimited plan. I was told by Bill Advisor that they checked back 6 months to see data usage (which wasn't true because the bill I submitted clearly showed that we used 52GB of data alone on one device and they took us from unlimited to 1GB of data which would have resulted in close to a $1000 a month cell phone bill). I found out through my cell provider that I would not be saving $100 a month like I was told by Bill Advisor, it was $30 a month. I don't like the dishonesty and really makes me not want them negotiating my bills in the future since I had to get back on the phone with my cell provider to fix it which is what I paid BillAdvisor to do.

BillAdvisor.com was able to save me over $1300 a year. I'm very pleased and was not expecting that much savings. I would recommend them to friends and family for sure.

August 16, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Kristen,

Thank you for leaving feedback with BillAdvisor. We are reviewing all the phone calls with your personal bill advisor to determine what happened with your cell phone bill. When we know more, we will update this reply.

Thank you,

The BillAdvisor Team

Rated 1 out of 5 stars

Communication is poor

Communication is poor
Bill Advisor rep doesn’t appear engaged
Expect to cancel end of the week if doesn’t change

August 13, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Stephen,

Thank you for leaving feedback with BillAdvisor. We apologize for your experience working with your advisor. After reviewing the account, it appears Veronika was able to get some savings with Direct TV with a loyalty credit. For the insurance, we need a little more information to help process a quote and find some savings.

Let us know if we can help in any way further.

Rated 5 out of 5 stars

Excellent service

Excellent service! BillAdvisor has helped me save over $1,800/yr already by negotiating with existing providers, and by changing others for better rates and coverage. I have been very impressed with the professionalism and overall service.

August 8, 2018
Unprompted review
Rated 3 out of 5 stars

My account was discontinued by Bill…

My account was discontinued by Bill Advisor because my credit card expired. They never contacted me to let me know they needed a new credit card number or to see if I was still interested in their service. I was totally blind-sided by an expired deal. They made it right, but just barely.

August 3, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Joseph,

Thank you leaving feedback on your experience with BillAdvisor! Glad we can make it right with the billing issue and we will not have this problem going forward. We are also excited to save you an additional $480 on yourTriple play package with Xfinity.

Rated 3 out of 5 stars

Had to contact them after uploading…

Had to contact them after uploading bills. Advisor said he left me a voicemail but I didn’t get it.

August 3, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi Fred,

Thank you for leaving feedback for BillAdvisor. It looks like we waited too long to contact you to start savings. We're definitely glad when we did speak with you and save over $500 with AT&T.

Rated 5 out of 5 stars

Quick responses and friendly service…

Quick responses and friendly service they weren't able to save on all my bills but I still ended up saving over $1000. Would definitely recommend for anyone looking to save money on their bills, but don't have the time to shop around or negotiate with all the different companies.

August 1, 2018
Unprompted review

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