BillAdvisor.com Reviews 

350
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

Had this long ago, and thought I had already canceled this due to not seeing much savings. I did get the "we found you savings on your tv/internet but the company needs to come over to upgrade the ins... See more

Company replied

Rated 1 out of 5 stars

UPDATE: someone finally answered the phone after submitting this review. Amazing how people get off their butts and do their job after a bad review. Trying to get someone on the phone is literally... See more

Company replied

Rated 3 out of 5 stars

They did manage to get a couple of my bills lowered, nothing drastic but a few bucks lower. I recently moved and a few of my utilities changed as well as my cell phone carrier it seemed almost imposs... See more

Rated 5 out of 5 stars

Awesome, I will save $5027.28 with just two companies (cable and cell phone) that you guys have helped me with. I'm also going to try to get more savings with my home, auto and rental properties, as... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Lower your bills & your frustration with BillAdvisor. Pay less for your monthly services without reducing quality, or get a better deal with another provider.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

350 reviews

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2.4

All reviews

(350)

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Rated 5 out of 5 stars

I was an early adapter to Bill Advisor…

I was an early adapter to Bill Advisor and I'm glad I signed up because they saved me over $2000 for the first year and then have helped keep me ahead of my bills ever sense then. I NEVER have surprises and just saved on home insurance.

They are really easy to work with because they do everything. I'm way too busy to deal with all this stuff and they do it almost all by themselves.

February 27, 2018
Unprompted review
Rated 5 out of 5 stars

Mike's Excellent Adventure

I am probably a harder case than many people. I live in the country and have one choice for land line/internet and zero choices for cable. I was semi-optimistic at first, but thought that I would give Bill Advisor a chance. They came through and saved me several hundred dollars mostly on insurance [I hate shopping insurance]. But that is only part of the story - my personal advisor, Linda, later followed up with me looking for an additional challenge. She suggested approaching my captive internet supplier for a discount. I gave her permission to do it and she came back with an annual $240 savings without any changes to my plan. I am one extremely elated customer.

February 22, 2018
Unprompted review
Rated 1 out of 5 stars

I would rather give zero stars instead…

I would rather give zero stars instead of one. They lowered my phone bill by canceling one of my phone lines. And they did it on Friday afternoon so when I realized what had happened on Saturday afternoon I found Billladviisor only worked Monday to Friday. I contacted Spectrum and was finally able to get my line back after wasting a whole lot of my time and energy. I am no longer a BA client. John C Moffett

February 20, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hi John,

Unfortunately, we do not show an inbound call from your number during the stated time period. The number to call or text BillAdvisor is 855-821-4040 in order to reach us with any questions.

After investigating the recording, we found that the Spectrum agent summarized the call at the end stating you would receive a discount of $10 on your phone service.

Since neither party agreed to cancel any phone lines during the call, we would like to thoroughly examine what happened to cause the loss of your service. Please get in touch with us if your provider is not abiding to the agreement stated on the recorded call.


We are still trying to get in touch with you in order to wholly address your experience, so please contact us at your earliest convenience.

Thank you and have a nice day.

Rated 5 out of 5 stars

5 Star rating

Well, they saved me almost $3000 dollars that's 5 star in my book, and when my electricity provider contract is up it will be over that amount by hundreds for the year I'm sure.

February 20, 2018
Unprompted review
Rated 1 out of 5 stars

Bill Advisor is a scam artist!

This company keeps billing me monthly even though I have called them and asked them to stop! I never signed up for the service, and even though last month a Bill Advisor rep said he was cancelling the service, he never did. Very bad business ethics!

February 16, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Kim,

I noticed you are unhappy with your BillAdvisor experience and wanted to reach out.

We are looking into the recorded calls and correspondence history in order to address your experience.
We are also happy to address any expectations which were unclear or not met to your satisfaction.

We will soon be in touch with you directly.

Thanks and have a great day!

Rated 1 out of 5 stars

Buyer Beware

Buyer beware - they sneak their services into GoDish sign-ups without letting you know. It's unfortunate that they are allowed to conduct business in such an unethical way.

They took advantage of my mother, a disabled veteran, by sneaking in a paragraph about this service right in the middle of the Dish terms and conditions, and didn't mention this service again ONE time throughout the rest of the conversation. GoDish and BillAdvisor are "sister companies" and make profit through this morally unacceptable way of recruiting new Dish consumers.

A BBB review will be filed. Currently the BBB has them listed with an "F" rating and rightfully so.

If you want to be a successful business, treat people right. Don't take advantage of our veterans, elderly, or any other customer who doesn't understand what they're signing up for because it was slipped into a long paragraph for another service. I hope that your company can make improvements to ensure that this doesn't happen to another unsuspecting victim again.

February 13, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Samantha,


Thank you for your feedback. We do value your opinion and also would like to respond to your concerns.

We would like the opportunity to make it right with your mother. Please email us at advisors@billadvisor with your mother’s information so we can pull up her account and contact her directly. If she is no longer interested in our service, we also need to know this so she will not continue to be billed for the subscription.

We hope to speak to you soon and improve our processes if necessary.
Thank you for giving your honest feedback as we are working hard to provide exceptional customer service.

Rated 1 out of 5 stars

They lied to me and told me that my …

They lied to me and told me that my cell phone bill would be lower. It actually has not been lower. They are insisting that I continue paying for service even though they have not provided any service!

February 7, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Bill,

Thanks for giving your honest feedback as we work hard to provide exceptional customer service.

Records show that your annual savings to-date are currently at $240 a year. The newly lowered rate should appear on the next month's bill you received after the shopping session.
Also, since these savings are based on only two shops, we are highly confident that you can save much more after submitting your third bill.

Please inform us if the provider is not honoring the request, as calls are recorded and we will remind them of the agreement reached by all parties involved. Our mission is to advocate for all members.

Feel free to contact us at help@billadvisor.com or 1-855-821-4571 for more assistance and clarification.
Thank you and have a great day!

Rated 1 out of 5 stars

SCAM

I never intended to sign up for this service. Apparently this happened when I ordered TV service. I have made several calls in attempt to cancel the service and have been ignored. For me this has been a scam. I am being billed for NOTHING!

February 5, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello Scott,

I noticed you are unhappy with your BillAdvisor experience and wanted to reach out.

We will attempt to call again today. However, you can also contact us at your convenience by emailing help@billadvisor.com, or calling 855-821-4040.


Thanks and have a great day!

Rated 2 out of 5 stars

Got savings on internet happy

Got savings on internet, but couldn't get them to call in the evening. They kept calling during my work hours then ignored me after I complained.

January 30, 2018
Unprompted review
BillAdvisor.com logo

Reply from BillAdvisor.com

Hello,

We're sorry to hear you weren't pleased with your service, as a valued BillAdvisor member, you deserve more.

Feedback like yours is welcomed so we can continually improve.

We will be reaching out soon, at your convenience, to help you save money and realize the full benefit of your membership.
If you ever need to get in touch with us quickly, feel free to email help@billadvisor.com, or call 855-821-4040.

Thanks and have a great day!

Rated 5 out of 5 stars

Professional

I am very happy .
Saved $70 a month on my Cable/Internet bundle.Only chage was I dropped HBO
Saved $33 a month over the next year on Home Security
without any changes.
Saved $770 a year on my Electric bill.
I still have 3 more bills I need to add.
Very professional and fast.I never get off of the phone with Cable
or anyone as fast as BillAdvisor.

January 25, 2018
Unprompted review

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