Bill Baber Knitwear Reviews 

156
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I couldn't believe my luck when I stumbled upon Bill Baber whilst wandering around Edinburgh some years back. But I'm far away from there generally, and rely on online shopping with them. Always best... See more

Company replied

Rated 5 out of 5 stars

Super friendly and helpful family business. Jack and Lucy arranged a Zoom call to help us get to know each other and our business requirements as we're based overseas. What a difference being able... See more

Company replied

Rated 4 out of 5 stars

Lovely yarn- beautiful colours. My 2nd BB tunic - first was a med and seemed a tad small so this time I went large- this was significantly bigger- I washed it in the end to shrink as I chose not to re... See more

Company replied

Rated 5 out of 5 stars

Jack and his family at Bill Baber are dedicated, talented professionals! I love my Fintry jumper, so much so that I have two, one blue and one a gorgeous green. A ‘Sloppy Joe’ in style, it’s like w... See more

Company replied

Company details

  1. Knitwear Manufacturer

Written by the company

Designer knitwear sweaters, made in Edinburgh, for both men and women in a range of colours, styles and patterns. We're a family business who have been making knitwear together for over 40 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

156 reviews

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4.8

All reviews

(156)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Nice website

Nice website. Great delivery and timing.

July 13, 2026
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Reply from Bill Baber Knitwear

Thanks so much for leaving this review, we hope you love your pieces!

Rated 5 out of 5 stars

Elegant at its finest. ELEGANT AT ITS FINEST

The quality of the lovely long Mull sweater I purchased is top notch and the woven Celtic design in a contrasting color on the borders enhances the entire sweater for me.

July 13, 2026
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Reply from Bill Baber Knitwear

We are thrilled to hear this, thank you so much for taking the time to let us know how pleased you are!

Rated 5 out of 5 stars

I used to buy your products at Celt…

I used to buy your products at Celt Iberia, but they retired and there isn't another store in the area. Loved your wraps and Shawls. Very pleased with this sweater. Easy to order and shipped very quickly.
Thanks

July 8, 2026
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Reply from Bill Baber Knitwear

We are so pleased to hear this and thrilled that you found us online. We hope you love your sweater for many years to come!

Rated 5 out of 5 stars

Great customer service

Great customer service, great product!

June 8, 2026
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Reply from Bill Baber Knitwear

Thank you so much Ruth, we appreciate you taking the time to leave this lovely review!

Rated 5 out of 5 stars

Wonderful experience all around!

Wonderful experience all around! Bill and his team took the utmost care in ensuring the proper sizes were selected and my order shipped quickly to the USA! Keep up the great work, absolutely stunning high quality knitwear.

March 5, 2026
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Reply from Bill Baber Knitwear

Thanks so much for this lovely review, we are delighted to hear how happy you are!

Rated 5 out of 5 stars

Delighted - a beautiful piece of knitwear

My wife loves the Eske Kintyre Jumper. Fit is as described and looks even better on than in the photos. The wool is soft and it has a really nice mottle to it. Service was great with the jumper being despatched and received well in-time for Christmas. It is always nice to find true artisans producing really high quality products. Delighted

December 16, 2025
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Reply from Bill Baber Knitwear

Such a lovely review to read, we are delighted to hear this and hope your wife loves her jumper for many years to come. Thank you for your incredibly kind words!

Rated 5 out of 5 stars

They are great

They are great. I use them every year for Christmas presents and everyone loves them.

December 16, 2025
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Reply from Bill Baber Knitwear

So pleased to hear your Christmas gifts went down well with the lucky recipients! Thank you for thinking of us for your present shopping!

Rated 5 out of 5 stars

Great gift, fast shipping

Cause I missed it to buy one during my stay in Edinburgh, I had to order one of the handmade Brooches as a Christmas-gift for a good friend. The shipping to Germany was fast, the present arrived fast and on time, and it looks absolutely great!

December 5, 2025
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Reply from Bill Baber Knitwear

Thank you for letting us know how pleased you are with your brooch and our service - we are delighted to hear it!

Rated 5 out of 5 stars

My favorite sweaters

Bill Baber Knitwear sweaters are stunning and practical. I wear mine often and always receive compliments.

December 3, 2025
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Reply from Bill Baber Knitwear

Thank you so much for this wonderful review, we are delighted to hear how much you love your Bill Baber Knits!

Rated 1 out of 5 stars

I bought a beautiful “Kyle” while in…

I bought a beautiful “Kyle” while in the Edinburgh store for 349 pounds and found the same jacket on the website for 207.50 pounds.

What is up with that? I tried to email Bill Baber who sold me my sweater but couldn’t find a direct email. I really don’t want this review to go all over the web if they can make this problem right. W. Burke

October 14, 2025
Unprompted review
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Reply from Bill Baber Knitwear

Thank you for reaching out and apologies that you were not able to find our email address to contact us directly. It is linked on the Contact Us page on our website but we will check if we are able to make it more prominent at all.

I wonder if the piece you are referring to on our website is our Skye Jacket? While this may look similar to the Kyle Jacket you purchased in Edinburgh, they are in fact different garments. Our Grassmarket Workshop stocks our boutique collection which cannot be found online and are exclusive to that location, and our Kyle Jacket is one of those pieces. Kyle is made from a different material than Skye and features hand made pockets which are created and sewn in by hand. Bill and Helen hand stitch the pockets themselves in store which adds a premium price to the Kyle Jacket. We do not offer products with pockets on our website due to this higher cost and the limited number of garments that can be created in this way.

Please also note that all prices viewed online from outside of the UK do not include the 20% UK VAT charge that is paid in store by law, and also do not include the 10% reciprocal charges recently added to deliveries from the UK to the USA which is calculated at checkout. Please see this page for more details www.billbaber.com/usa-duty/

We would be very happy to continue discussing this with you directly. We could look over photos of your Kyle Jacket to ensure that it is the premium boutique product sold in store rather than the Skye Jacket that we sell online. If there has been a labelling error and the garment you have purchased is not a Kyle Jacket then we will of course arrange a refund with our apologies. Please do contact us via info@billbaber.com

Rated 5 out of 5 stars

Returning customer

Great, beautiful product, easy to order, prompt shipping and delivery. I've loved every Bill Baber piece I've bought since discovering the shop in Edinburgh in 2012, and I have several!

July 1, 2025
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Reply from Bill Baber Knitwear

Thanks so much for leaving this lovely review, we are so pleased that you love our products and are re-ordering from us. Thank you again!

Rated 5 out of 5 stars

Amazing firm

Amazing firm - wonderful products. Professional, prompt, great communication. Will be dealing with them for years to come.

June 24, 2025
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Reply from Bill Baber Knitwear

Thank you Sara, we are delighted to hear such wonderful words about our garments, service and communication. Thank you again and we look forward to knitting for you again!

Rated 5 out of 5 stars

The sweater is exactly the colours of…

The sweater is exactly the colours of the picture and fits well. It came so much faster than I thought it would so and happy to be wearing it on cool evenings already.

June 10, 2025
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Reply from Bill Baber Knitwear

We are so pleased to hear how happy you are with your new Bill Baber garment - thank you so much for taking the time to leave us this lovely review and we hope you enjoy your piece for many years to come!

Rated 5 out of 5 stars

A great experience all round

The jacket was a very nice, well designed and made, product. My wife will feel super chic wearing it. The personal touch added by Bill and his family at no extra charge all added to the feeling of being a valued customer and not just an order number.

May 30, 2025
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Reply from Bill Baber Knitwear

We are so pleased that your wife loves her jacket and are delighted to hear your kind words about our family business. Thank you so much for leaving this wonderful review.

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