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2.5
7 reviews
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Worst experience ive had with online shopping they lied about having the goods in stock and ready for shipping after two weeks I messaged them they say they have a warehouse problem they dont have the item in stock while on the site they still lying about having it SCAMMERS!!! And still no money back
I ordered two Shirts from the Outlet and i love it! Great quality and well packaged! Thankyou!
I placed an order on April 26th via the outlet website. The order confirmation I received surprisingly mentioned a delivery time of 5–10 working days. Which was not clearly stated beforehand and then, without any notice, we are al over sudden talking about pre-orders on an outlet sale and these shirts to be shipped by the end of May. That’s already confusing and misleading.
On top of that, I accidentally ordered the wrong size XS instead of XL . I realized this almost immediately and sent an email to no-reply-at-billionandbeyond.com, the email address listed on your order confirmation. Frankly, that is a very strange choice for customer service communication. As expected, after several emails, I received no reply at all. Completely unacceptable.
I then reached out to outlet-at-billionandbeyond.com. Malia finally responded on May 12th, saying she would look into it. I followed up asking for an update — and on May 22nd, I receive this:
“Hi Yordy! Unfortunately, the package has been processed already by the time you messaged here. The size can no longer be changed.”
Seriously? That’s your answer? I contacted you literally minutes after placing the order. The fact that it took over two weeks to get a basic reply, only to be told nothing could be done, is honestly a joke.
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