My service member Neil did an excellent job at finding me savings. He stayed persistent on finding me discounts that best suited my needs. Bill shark has definitely made a repeat customer out of me.
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See what reviewers are saying
I wasn’t sure about the services but glad i reached out! Once I reached out to support and got my bills assigned, the process was fast. Neil reached out via phone and text to keep me in the loop of t... See more
Company replied
I Just (As Of Tonight) Went Online To Get Started w. This Company. However, I Am Now Discouraged Due to The Reviews Which Are 90% Negative. I Hope They Haven't Already Pushed The Fees Through On My... See more
Company replied
I was a little skeptical, having never heard of a service like this, but I gave it a try. They came through -negotiating a big discount on my cable bill. I have a couple rental properties and they'v... See more
Company replied
Company details
Information provided by various external sources
We’re here to lower your bills. We call your service providers and negotiate the best price on your behalf. Signing up is easy and only takes minutes. The sea is transparent, and so are we. Our fee is 40% of your savings, earned only when we do our job effectively. That’s why our Sharks work so hard to get you results.
Contact info
35 PARKWOOD DRIVE, 01748, Hopkinton, United States
- 800-957-1710
- help@billshark.com
- billshark.com
4.2
Great
102 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Excellent, easy experience. Courtney from BillShark reduced our monthly internet bill by $20 a month! I was kept informed throughout the entire process, and did not have to lift a finger. Highly recommended.
July 11, 2020
Unprompted review
Reply from Billshark
We <3 Courtney! She's one of our best Sharks and makes sure that her customers are involved in every step, even if it's just informing them of better practices or changes for their services! Thanks for reviewing her and your experience- we appreciate you!
A company you can trust and depend on!I’ve been using billshark for a few…
I’ve been using billshark for a few years now. Just added another bill and once again they have done incredible! They lowered my bill for the next 2 years and I am always amazed. Not having to deal with the stress of calling, especially during the pandemic which has made customer service at these utility companies so much harder, has been a blessing! I highly recommend them
July 11, 2020
Unprompted review
Reply from Billshark
We sit on hold and talk to the providers for you, especially when your providers are short on employees or just being difficult. All you have to do is sit back, relax, and watch the savings come in!
I thought it was a scam but it really…
I thought it was a scam but it really works
July 10, 2020
Unprompted review
Reply from Billshark
We really do! I'm glad we were able to help you save money on a few of your bills, Chardaesha! Thanks for taking the time to review us!
Good Service
July 10, 2020
Unprompted review
Reply from Billshark
Great customers!
Thanks for reviewing your experience, Brandon!
I was struggling due to COVID-19 and I…
I was struggling due to COVID-19 and I didnt know what’s Too do with situation with no money no work no nothing and I Had bills to pay but thankfully I got the help I recommend this app for people that are struggling with bills
July 10, 2020
Unprompted review
Reply from Billshark
Thanks, Antrax! We are always here to help our customers save money on their monthly bills.
BillShark review
Very pleased with results from Avigail with BillShark. Reduction in Sprint Bill within 5 days. Will definitely continue to use the service
July 10, 2020
Unprompted review
Reply from Billshark
Isn't Avigail great? She's the best when it comes to saving her customers a bunch of money. I can't wait to pass your review along! Thank you, Leigh!
BillShark is wonderful!
BillShark is wonderful! They always manage to save me money on my cable bill! A+++++++++++++++++++++++
July 10, 2020
Unprompted review
Reply from Billshark
If only we could rate our customers- we'd give you the same!
Thank you for reviewing us, Schelly! We hope to help you out again in the future.
BillShark did a tremendous job…
BillShark did a tremendous job renegotiating my monthly rate with Frontier for my internet and landline, $127 down to $92. I was just happy that I didn’t have to deal with Frontier myself! I’ve been telling my friends about BillShark. Definitely give them a try.
July 9, 2020
Unprompted review
Reply from Billshark
Frontier is one of those providers that...well, you know the rest ;-)
Thanks for reviewing us, Jan! We appreciate you!
Great service
Great service! I saved a lot of money and it was easy to use.
July 9, 2020
Unprompted review
Reply from Billshark
It's like your personal "easy" button for your bills! Thanks Jason!
Always consistent and customer service…
Always consistent and customer service is by far the best! They’re on top of my bills before I am and know when the Sirius XM bill is going back up. Best part is when the bill went back up I got a credit back from Sirius XM thanks to Billshark and their Team! My 2nd year with them and Bravo! Thank you!!
July 9, 2020
Unprompted review
Reply from Billshark
Thank you for the review, Damon! We appreciate it and your business throughout the years!
They do all the work for you
They do all the work for you, and very fast and consistent. They'll message you every step they take so you're always on the know of what's being done. Thank you so much :)
July 9, 2020
Unprompted review
Reply from Billshark
Hi Katya- Thank you for leaving such a FINtastic review! Enjoy your savings and we hope to help you out more in the future!!
Thanks a billion
July 7, 2020
Unprompted review
Reply from Billshark
You're welcome! Thanks for reviewing us- we appreciate you!
I love billshark
I use this service for few years now. Very happy. They are doing a grest job.
July 7, 2020
Unprompted review
Reply from Billshark
Thanks, Olga! Enjoy your savings, we can't wait to help you save more in the future!
Bill Shark is on your side at all times
Cameron has worked on my behalf for about a year now.. it is just amazing that he reaches out to me whenever my bills are scheduled to go up. Nothing like a Bill Shark always at your side... even when you aren't looking. Needless to say he has saved us HUNDREDS on cable, alarm system, and XM radio. Thank you Cameron and Bill Shark
July 7, 2020
Unprompted review
Reply from Billshark
Stan- thank you so much for your fantastic review! We can't wait to show Cameron this. Thank you for being a great customer throughout the year!
Saved me over $800 on my AT&T bill!!
July 24, 2019
Unprompted review
Reply from Billshark
Better late than never-
Thank you, Robyn, for the review!
They will bombard
Once you contact them, they will bombard you with e-mails, SMS and calls. The service worked, they took their 40% cut, and now they are a bad rash that will not do away.
May 28, 2019
Unprompted review
Reply from Billshark
Hi Craig- We understand this reply is a little late. However, since your review in 2019, our team has modified our communication policies. Our company has grown a lot in the past few years thanks to feedback from customers, like yourself. Again, we apologize for the delay in responding to your review. We hope that you might consider using us again in the future!
These guys are dishonest scam artists
These guys are dishonest scam artists. The screwed up both my Comcast and my Sirius accounts, claimed savings I never saw, then charged my credit card. Save the headache and hassle and just make a retention call to your provider yourself!
August 23, 2018
Unprompted review
Reply from Billshark
Hi Brian- we apologize for the delayed response to your review and for the hassle that occurred with your account back in 2018. Our company has made many changes to our staff since your experience, as we understand that your main issue was with your Shark at the time.
Thanks to feedback like yours through our helpdesk, we have grown in many ways since you last utilized our services. If you ever consider using us again in the future, please reach out to us at help@billshark.com.
What a great Idea
What a great Idea! BILLSHARK helped me lower my wireless and cable bill. It was so simple and took less than 5 mins. Thank you BILLSHARK!
December 3, 2017
Unprompted review
Reply from Billshark
Never too late to say thank you! Thanks for the review! Sorry we are so late to respond :)
Absolute joke, don't waste your time or money.
This company is an absolute joke. They claimed they saved me $240 on my cable/internet bill which sounded great at first. But in reality they accomplished nothing. My statements from Comcast the 3 months following their "negotiations" were the same. If you added those 3 months statements up and compared it to what 3 months of the starting monthly bill they used to "negotiate" was, the TOTAL "savings" over those 3 months was around $3 which is negligible considering my monthly statements from Comcast always vary by a few dollars.
Original Price Negotiated: $149.89
First Month After: $144.07
Second Month: $146.17
Third Month: $154.11
That alone is no big deal, I tried it out and they claimed they saved me money but in reality they didn't - I wasn't upset about that part. However the point of this review is that after that happened they attempted to bill me $96 (40%) for the alleged $240 in savings. I informed them of the reality and they said they would "postpone" the invoice - okay, whatever. Today, I receive a threatening email from them with an agent from a collections agency CC'ed ("Collections Army"). I have again provided them MORE screenshots/images of my monthly statements as evidence to the lack of savings and technically an INCREASE over the negotiated amount this past month. So beware if you want to use this company - it seemed risk free so I tried it out, now I have to deal with this nonsense and collection threats over money they never saved me.
December 2, 2017
Unprompted review
Reply from Billshark
Hi Nicholas- Thank you for your feedback and we apologize for the delay in response to your review.
Looking back on your case, it was resolved to your satisfaction, however, we do understand your frustrations. Our company has made many changes since 2017 to not only our Negotiation Department but our Billing and Support Departments for more quality customer service. With the changes we've made, we've seen a huge increase in positive customer reviews across many platforms.
We do want to thank you, as your experience was one of those that were looked at for the changes that were made. If you do choose to utilize our services in the future, please give us a call at 800-957-1710 and our team will be more than happy to speak to you about our improved services!
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