Billy J Boutique has become my absolute go-to for any event. They consistently deliver every single time, which is why I don’t even bother shopping anywhere else anymore. Their clothing is always... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The customer service I received from Karly was outstanding, she answered all my queries promptly and with a very warm, friendly manner. I had further problems when I needed to return an item (I order... See more
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Billy J has truly set the standard for online retail. Their customer service & customer recovery was nothing short of exceptional. When I emailed them with my issue it was handled quickly and seamles... See more
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Absolutely amazing customer service. Brooke was incredibly helpful and replied so quickly, which made such a difference as I had an urgent order before going away. They went above and beyond to get ev... See more
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Company details
Written by the company
Australias number one online fashion boutique. New arrivals daily and over 2000 styles to choose from. Affordable and on trend fashion. Worldwide Shipping.
Contact info
4.4
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality clothing with some amazing…
Good quality clothing with some amazing styles. Size inclusive and fast delivery.
August 11, 2025
Unprompted review
Reply from Billy J Boutique
Hi Joanne,
We're so glad to hear you're loving the quality and styles of our pieces x
I keep coming back!
High quality pieces which fit well at fantastic prices. Really fast delivery too. Love!
August 2, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your review, Bella! We're so glad to hear you received your order so quickly 💗
Gorgeous fitting fashion
Absolutely love the quality and fit of Billy j’s clothes. I will most definitely be ordering more outfits from them.
July 18, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your lovely review! We're thrilled to hear you love the quality and fit of our pieces. We can’t wait to see what you pick out next ✨
Great quality clothing
Great quality clothing for a reasonable price. Quick, easy online purchase with very timely shipping.
July 17, 2025
Unprompted review
Reply from Billy J Boutique
Thank you for your wonderful review. We're so glad you enjoyed the quality, pricing, and smooth shopping experience! x
Very happy customer!…
After a really bad experience with an overseas company Billy J were recommended by my daughter & niece. Thank you Billy J I now have a beautiful dress to wear to my daughters wedding. This time I got exactly what I ordered
August 7, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind words. We're truly glad to hear you had a positive experience with us, especially after your previous one. It’s wonderful to know you found the perfect dress for such a special occasion. Wishing you and your daughter a beautiful wedding day! 🤍✨
LOVE!
I’ve been a customer of Billy J for five years! They’ve always had fast delivery times. The clothes are great quality and customer service is always great too. Love your stuff!
August 8, 2025
Unprompted review
Reply from Billy J Boutique
Thank you for being such a loyal customer over the past five years! We’re so happy to hear you’ve consistently enjoyed our fast delivery, quality pieces, and great service. Your support means the world to us and we love having you as part of the Billy J community! 💗x
Lost in New York Coat Camel via Australia 😃
My experience with the BillyJ website was easy peazy
Prompt delivery
Well made with quality material,the colour was just like the photo on the website
All round happy happoi
Cheers
August 8, 2025
Unprompted review
Reply from Billy J Boutique
Thank you for the lovely review, Liss! We're so glad to hear your experience was smooth from start to finish. It's great to know you were happy with the quality, colour, and prompt delivery. 🩷
I loved how fast the shipping was
I loved how fast the shipping was. Standard shipping ot took two days to be delivered.
August 8, 2025
Unprompted review
Reply from Billy J Boutique
Thanks so much for your review! We're thrilled to hear your order arrived so quickly 😊x
Billy J is the best!
I am on around my 10th Billy J haul and everytime they exceed my expectations. The clothes are good quality, as shown on the website and importantly good sizing!
I love Billy J!! 💗
July 31, 2025
Unprompted review
Reply from Billy J Boutique
Thank you for your amazing support – 10 hauls is incredible! We're so happy to hear that each experience has exceeded your expectations. It means a lot to know you love the quality, accurate sizing, and consistency. We love having you as part of the Billy J family! 💗
Good quality clothes would definitely…
Good quality clothes would definitely recommend and will be buying more off billy j
August 5, 2025
Unprompted review
Reply from Billy J Boutique
Thank you for the great review, Star! We're so glad you’re happy with the quality of our pieces. 💗
Fast shipping, good quality, good price
I've shopped with Billy J for a few years now and have always been happy with the products! I even bought my bridesmaid dresses from them. It's great that they now offer refunds and not just store credit too.
July 22, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your continued support over the years, Erin! We're thrilled to hear you've loved your purchases, especially something as special as bridesmaid dresses. We're also glad the updated refund option has made your experience even better. We truly appreciate you being part of the Billy J community! 🤗✨
Such good quality
I’ve bought many things from Billy J over the past few years. It’s always well made and good quality. Their customer service is amazing - any returns or issues are dealt with super quick.
August 6, 2025
Unprompted review
Reply from Billy J Boutique
Hi Jenna, thank you so much for your continued support and for taking the time to leave such a lovely review! 💗
Always such quick delivery
Always such quick delivery! 🚚 and loved every item I’ve received
August 7, 2025
Unprompted review
Reply from Billy J Boutique
We're so happy to hear this 💗
Beautiful dresses, can highly recommend!
Great to deal with, clothes fit well and arrive it a timely manner. Can highly recommend.
August 2, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much, Georgia! ❤️
Customer service and correct sizing
August 6, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind review, Katelyn! 💕
Great communication quick delivery
August 6, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your review, Mikaela! We're so glad you received your order quickly x
My experience has been amazing with how diverse they are in size!
My experience has been amazing with how fast Billy J ships, especially in my wedding season! They have such fantastic bridal selections with great size diversity too!
August 1, 2025
Unprompted review
Reply from Billy J Boutique
Thank so you much for your review, Lauren! We're so honoured to be apart of your special day 🤍x
Gorgeous and true to size
The dress I bought was gorgeous! I was so nervous about buying online but the quality of this dress is amazing I’ll be buying from here again 🩷
August 6, 2025
Unprompted review
Reply from Billy J Boutique
Hi Taneeka, thank you so much for your lovely review!
We can't wait to have you shop with us again soon💗
Lots of options
Lots of options, affordable pricing, and easy returns!
August 5, 2025
Unprompted review
Reply from Billy J Boutique
Thank you so much for your kind review, Lori! 💕
Package came super quick
Package came super quick. Dress looks the same as picture. No complaints so far.
August 5, 2025
Unprompted review
Reply from Billy J Boutique
We're so glad to hear you love your order, Sam! Let us know if we can help out with anything at customerservice@billyj.com.au x
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